How to default "Reason" in a Business Activity transaction
Hi experts,
When I create a Business Activity, I am able to default Priority and Goal. When it comes to 'Reason' I am unable to default because there is no direct assignment in Trans type in Customizing header. We can assign only the Subject Profile for the Reason but not the reason code.
Can anybody give some idea to default the reason code in the Activity document. It's an urgent req. Pl reply ASAP.
Ranjan
In customizing in the crm server there is no way of doing it without programming.
But if you program, you should rather do it with the post processing framework (actions) than with the events: just create an event which is executed automatically (an always-true schedule condition and also an always-true start condition). This is calling then a self-written method which sets the reason via an CRM_ORDER_MAINTAIN. The reason code itself then can be passed as a container parameter.
The benefit of this approach is that the predefinition can be enabled or disabled via customizing per transaction type.
Kai
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