How to determine termination point of call

We're using UCCE 7.2 and are moving to 9.0 in a few weeks. One of the questions that we have had is how to determine the termination point of a call. I'm looking for a way to report through either the HDS or call manager whether the agent or the caller disconnected the call.
Does anyone know if there is a way to identify this in any of the reporting databases available?
Thanks,
Randy Black

I should probably provide a bit more detail about what I'm trying to determine. We have two different situations:
1: Customer reports that a call was disconnected. Agent reports that they did not hang up on the customer and we need to determine if the call was terminated by the agent or the customer.
2: We offer a post-call survey using a custom CVP application. Customers opt in to the survey at the beginning of the CVP call flow, the customer makes their IVR selections and are routed to an agent. Once the agent disconnects, the customer is routed back to CVP to take the post-call survey. We have quite a few customers that opt in for the survey, but never complete the survey. We know that some number of these are not taken because the customer forgets or changes their mind, but suspect that number of these are not completed because the agent does not disconnect the call so the customer is never routed to the survey. We have a policy in place that requires the agent to disconnect the call after the call is completed, but want to determine what agents are not disconnecting the calls.
I'm looking to determine agent vs. customer termination on all calls so we can confirm who disconnected.
I've looked at the records in the Termination Call Detail on the HDS, but have been told that this is not a great way to identify this information so I'm looking for any alternatives that are more accurate for this reporting.
Thanks,
Randy

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