"Closed" Repair Tickets

Why does Verizon "close" repair tickets when the work has not been completed?
Friday my underground FiOS cable was cut somewhere between the junction box and my garage. I called Verizon; a tech arrived at 5pm. He said he couldn't determine where the break was (that would require a digging crew) but did run a 500 foot, above-ground jumper cable from the junction box (that's on the other side of my neighbor's house), behind the house next door, behind my house and into my garage (under the garage door) and into my home panel. This jumper cable is just a black wire on top of the ground with nothing to protect it, so the repair work was not done; the tech came out to make sure I'd been provided with service again. Friday night I received a text message telling me the repair ticket was closed. I had no way to comment or respond -- you know, the proverbial Verizon "do not respond" message.
Saturday morning we lost service again -- but all the lights on our garage box were green. I called Verizon tech support again and was told that work was being done on a major junction box in our area, and about 100 customers were without service. I also went through the litany about what happened the day before and asked why I'd gotten a message telling me the ticket was closed. Tech support couldn't answer, except to acknowledge that the repair ticket was, indeed, closed. He said he'd re-open it and said we should see a digging crew and tech first thing Monday morning. Several hours later I received a text message that service had been restored and the repair ticket for our account was closed.
Today is Monday. At 10:30 I called Verizon tech support to complain that no digging crew had arrived as promised. I was informed that there was no open repair ticket! We now have a crew scheduled to arrive tomorrow at 8am.
The repair work was never done; a temporary jury-rig was hooked-up to provide us service until the proper repair could be done; yet Verizon closed the repair ticket -- TWICE.
And, of course, Verizon doesn't provide e-mail or snail mail addresses to allow us to complain. Instead, we're directed here to the "community" where we can commiserate with each other. Not very consumer friendly. As soon as my contract is up, I'm leaving the Verizon community and returning to DISH.

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Similar Messages

21 repair tickets unsolved in a year for upload speed

This is what the tech told me from the logs. Traceroute timeout at Verizon's end. This is after sending someone out last week who replaced my ONT which fixed nothing. Many hours on the phone going through automated and human (if you can call them that) trying to get to a tech. Finally got a tech yesterday. Knew what he was talking about as I'm a tech for a different industry. He put in a ticket (which is still open) and said I should give it an extra day, realistically. No surprise to me, the xtra day is gone and nothing has been done. For an entire year with 21 (make that 22 now) repair tickets without so much as an email or phone call to let me know of any progress. Gotta love Verizon.

Hi Kruger,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Badi to set the defualt priority for repair tickets

Hi,
My requirement is, when the IC agent saves the repair ticket the priority filed should get set automatically to some value based on the business logic. For this i am trying to use Prepare method of the ORDER_SAVE badi. But unfortunately it's not getting triggered when i save the repair tickect in WEB UI.
Friends, is there any othor Badi for this? or the way i am trying to proceed is wrong. Your help is greatly apriciated.
Thanks,
Ravi

Hi,
Every category has a reason code attached to it in the category modeller. The reason code is configured in the SPRO with the code code gruppe and katalogue.
You need to get the reason code for gold silver etc.
In your badi in the method you will first perform a CRM_ORDER_READ to read the subject set (ET_SERVICE_OS)and from there you will get the reason codes for the categories you need to look for the Ref_kind = 'A'. In the osset you will have the table. Study the entries of this table one of the entries would be referring to the code codegruppe katalogue of gold silver etc.
Once you have done that you can update the priority by using the FM CRM_ACTIVITY_H_MAINTAIN_OW. here you will have to fill the structure IS_ACTIVITY_H_COM and CT_INPUT_FIELD_NAMES and set IV_EXTERNAL_CALL = 'X'.
If you are using more than one categories than you will have to back trace to category2 from the last category you entered. For example if you have entered Category 3 before saving you will have to get the category2 from category3 and then look for the reason code details of category 2.
Hope this helps.
Regards,
S Sarma.

How to easily open a repair ticket?

Is there an email address or online form where I can open a repair ticket? The automated support is not helping get to where I need. Calling has left me in a irrelavent robotic Q&A. It would be so much easier to just tell Verizon what the problem is and move on to fixing it.
Solved!
Go to Solution.

The email address was the big help. I got a fast callback from a human and we got the ball rolling.

You cancel a repair ticket without completing repairs?????

I have had no landline dialtone since at least Monday 5/19 (and still don't.) I called on 5/20 and a ticket was created with a "committment" of Friday 5/23 by 9 p.m. The ticket showed up on my online account. Friday 9 p.m. comes and goes with no dial tonw. Verizon extends th "committment" to Saturday 5/24 by 9 p.m. Again, nothing. I did drive by the worksite on 5/24 and had to ask some Verizon worker (who was chatting away on his cell phone!) what was going on and he said they'd be working Saturday and Sunday. He claimed that new construction (on th opposite side of a 4 lsne highway mind you with no backhoes or bulldozers) cut a line. He said something about paper lines, but I have no idea what that means. Today, Sunday 5/25, I saw a Verizon cherrypicker near my condo complex entrance, so I figure everything is nearly done ... at least they're no longer down the street 1/4 mile. By 5 p.m. on Sunday 5/25, I still didn't have a dial tone and THE ONLINE UDATE SAID THERE WERE NO OPEN TICKETS. I had to call repair ... using a prepaid cell (and wasting time going through the prompts and being on hold only to have it confirmed by the repair rep at Verizon THAT THE WORK WAS COMPLETE SND THE REPAIR CREW HAD FIXED THE PROBLEM. LIARS!!!!!!!!!!!!! !!!! The repair rep also said I that I should have bern called or a visit to my door, but neither happened. IS THIS INCOMPETENCE OR FRAUD?????????? Did the crew want to rack up overtime on Saturday and Sunday, but keep their Memorial Day plans free? I can't get a straight answer OR a dialtone! I'm at my wit's end and I can't find a (much) higher up at Verizon to hear my pleas. The only thing a service rep will say is PUC. There's got to be a better way to get this fixed NOW (not the "new committment date of 5/27 by 9 p.m.") Even in the eorst of this winter's storm, cable and electric didn't take this long. The line worker said Verizon was filing a claim against the construction developer BUT WHAT ABOUT FILING ON MY BEHALF ... credit for lost accessibility is no longer enough!! Remember, I ( and the 38 to 400 customers also affected ... depending on which service rep you talk to) have had no 911 service. Riddle Memorial HOSPITAL is less than 1/4 of a mile away and in the opposition direction ELWYN RESIDENTIAL school for the developmentally disabled is also 1/4 a mile away.
I AM AT MY WIT'S END !!!!!! HELP ... and please, don't tell me to check my status page for another empty promise. Verizon, you have the prepaid cell phone number.

Hi AtMyWitsEnd,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Lenovo service is not able to repair a X240 for 6 weeks now

For meanwhile 6 (!) weeks lenovo is not able to repair my X240. I never thought, that it would be so difficult to repair one of lenovos highend laptops with 3 years service and extended warrenty
I have to mention, that this ist my 2nd X240. The first one was replaced by lenovo, because it was so bad build, that the local lenovo service denied to open the laptop.
The new one (4 months old) had until now two new displays, three mainboards and a new SDD.
About the 10th of december i opened a service request at IBM ESC, because the laptop didn't boot and the new display (the one before died) showed such an extreme ghosting, that one could read on the lock-screen, what was on the screen, before i locked the screen. Second problem: the laptop didn't wake up from standby.
Got a ticket number, but the service needed weeks to get the needed parts.
In janaury 2015 the service showed up. Meanwhile the laptop booted again. They replaced the display and mainboard. The technician repaced the mainboard to be "sure" that this will not happen again. Result: the laptop didn't boot. His opinion: either the SDD or Mainboard or SSD cable is the reason. He did not use my "old" mainboard, instead he left and said they will contact me again. After he left i saw that he did not assemble the body of the laptop correct wtih the result, that above the rear battery the body was open and bent. And it happend.. nothing! They closed the ticket!!!
A week later the mailroom called and told me that ibm send a parcel. A new SSD! But.. no technician! So i called lenovo again. They told me to open the Laptop and replace the SSD. I refused that. The new X240 is not so easy to open. I told them too, that the SSD cable could be also the reason for the problem.
After DAYS (!) they send me a technician with a new mainboard and he repalced the SSD (which i had to send back to lenovo!). Again no success and he had no SSD cable.
I showed him the body of the laptop and he told me that this is not covered by the warenty. Pardon??? This was not my fault!
Lenovo didn't show up again until i called them. And again a new technician with a new mainboard and without an SSD cable showed up! And what happened? Right! Nothing! The new mainboard did not fix the problem! Surprise.
I called again the support. Told them, that i could not be so difficult to get an SSD cable and a technician.But.. they suggested to send the laptop back to lenovo to repair it. I told him that for 6 weeks the laptop is not working now and that i need that laptop fixed! I don't want to send it in and wait again weeks for the return. The extended warrenty says, that they will repair my laptop on my desk! He told me that he will solve my problem... And what did i get? Yeees, a sticker for a parcel and instructions how to contact UPS.
Sorry lenovo, that is the worst performance ever. 6 Weeks and lenovo is not able to replace a SSD cable and to get the laptop in the shape (closed body) that it was before 3 technicians ruined it.
So lenovo, sry, no carbon 2015 for me. I have to look for an other brand after a bunch of Thinkpads.

Thanks again - Alas, I've been there. Deleted Search a dozen times, at least, and tried installing it, initially using a PowerShell script (tried several scripts actually, from full-blown total Search Applications with extensive topologies to the most basic
of basics 'please just start without showing me errors'), PowerShell line-by-line to see where things went South, next tried installing through Central Admin (hoping that it was my own stupidity in overlooking things and hoping The System would get it right
for me), and eventually even tried using the config wizzard as a total and utter last resort - Nothing worked.
At first, I found out that removing a Service App needs a *little* bit more work than simply removing it through Central Admin, but by now I can truthfully state that if there's one thing I've become supergood at, it's removing Search Service Applications.Totally.
I will check out the article, though - I realized early on in my SharePoint experience that regardless of what you think you know, there's so much more to find out. I know, that's almost philosophical. That is, my friends, indeed the point I've reached...

Has Anyone Else Been Forced to Accept FIOS Because Verizon Doesn't Want To Repair Copper Line?

Technician came out today and concluded there's a problem with the wire coming from the pole in my neighbor's yard which connects to the box on the side of my house. Said neither he nor his supervisor believes that Verizon is going to want to replace/repair the wire in view of the fact that Verizon is trying to get everyone in my area switched over to FIOS. Technician also advised that Verizon is unable to access the easement in neighbor's yard in order to make the repair. The technician told me that I would have to contact code enforcement and/or go to court to secure access to the easement for Verizon to make this repair. When it became clear to the technician that I wasn't going to switch to FIOS, thus eliminating the need for Verizon to repair the line, he closed out my repair ticket. Doesn't Verizon have an obligation to repair and/or replace this wire? What are my rights in this situation? If Verizon is unable to gain access to an easement in order to make a needed repair, isn't it their responsibility to seek assistance or pursue legal action against the property owner denying them access? Does the technician have the authority to close a repair ticket without completing the repair? Since placing the repair request on Tuesday, I have had to endure a significant amount of pressure, brow-beating and bullying from Verizon (call on Wednesday, as well as two phone calls from technician and order taker today). I find all of this reprehensible and completely unsatisfactory. I do not want FIOS. Here's what I do want: I want Verizon to repair or replace the bad wire and restore my service as soon as possible. PLEASE!

YES!!! I am having the same issue. It has been over a year with intermitant service and the last few months have only gotten worse. I have had three techs come to " fix" the line to no avail. Yesterday a tech came after I called for the third time in a few months and explictly stating I wanted my Copper Line fixed. They then proceeded to stated that they couldn't fix it and the only solution was to go to FIOS. Verizon hasn't been maintaining its copper lines and its ridiculous that you call and call to get the run around when trying to get it fixed. Each tech comes out and says the same thing the company isn't fixing copperlines, FIOS.. etc. On top of that the tech left yesterday and not only was my phone no longer working .. " straight to vm" but my internet wasnt working either. I contacted customer servicet that same night to be told that I have an order pending even though I was told I didn't have to make up my mind and a new Tech would be there the next day. Guess what! THEY SWITCHED ME WITHOUT MY AUTHORIZATION. This has been one of the most fustrating experiences. I want to know why they are not providing copper service when they publically stated they do. I do not want FIOS. Here's what I do want: I want Verizon to repair or replace the bad wire and restore my service as soon as possible. I have been a long time Verizon Customer it is so fustrating to see how they are treating they consumers. Thank you!

I was given the wrong macbook when I gave mine in for repair. I want to complain. Also, they wiped ALL my data off the hard drive. I want to complain to someone in authority. How?

I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.

Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing!

Mac Book - repair 3 to 4 times a year.

Our company used your Mac Book for design purposes, but we are facing the problem with your Mac Book.(serial no.:C0********F8V) 1)need repair and change software/hardware 3 times for a year with the same issue. But the repair process take time for 2 to 3 weeks everytime, this will affected our work and make huge losses for our company for the business. 2) The Apple Malaysia Support team can not give us the answer why need repair for the same issue so often for this Mac Book? We can not get the right answer. 3) repair or change software/hardware cost more than RM2000/repair, if after warranty period, we are repair 3-4 times per year, really cost us a lot. We have very faith in your products, we hope you can solve our issue. Thank you and best regards Sinarmas Santan Sdn. Bhd. Lim Kian Keng
<Personal Information Edited by Host>

You may have to try & contact Apple main support, outside your region, to see if someone there can assist you in resolving issues of support and service with your product. There is a worldwide page of contact information and there also is a page of more corporate contacts; so I do not know if there is a procedure for someone outside the US/Canada to contact their main offices for help. Each region country has its own phones.
Perhaps you could try your luck with using the click-on box in the web page to start a new dialog with someone in Apple Support about this problem of re-occurring unreliable repairs and loss-of-use? Maybe if someone far enough up the chain was contacted, you may be able to get some action. Of course at this level on a discussion forum, we're not able to do anything but suggest, within limited bounds.
When you had the computer repaired, did you get a repair ticket number or incident code, or any paper trail that could be followed back to say this issue & repair action has been repeatedly unsatisfactorily attempted? In some regions, repeated failure to repair a product can get a different level of intervention at the Apple end of the business, but in your country, I have no idea on how to get there.
Here are a few usual links:
Apple - How To Contact US (us page)
http://www.apple.com/contact/
Contact Apple for support & service:
http://support.apple.com/kb/HE57
http://www.apple.com/support/contact/
(note in this page, additional links to see all world-
wide phone numbers, find service providers, etc)
Not sure if any of that will help, but you could try to get some kind of accomodation by escalating the repair problems and repeated troubles, to a supervisor or other oversight.
Given you use the product for business and it has not been right, that may (or may not) mean something to an advanced level personnel. In the US, there are emails of some higher-up persons, but they may not intervene in an outside region. Sales support, service support, product experts, and the like may be sparse in some regions outside of North America.
Sorry to not have an answer.
Good luck & happy computing!

Can't request line repair on website

The www.Verizon.com/repair website puts me in a circular loop with generic internet FAQs preventing me from scheduling or opening a new repair ticket.
I have no phone service so cannot open a case.
I am borrowing internet service to type this message.
---- FIOS line is down - under a tree and laying in street - no longer attached to house.
Can someone help me get a repair crew dispatched to reconnect my FIOS service.or guide me how I can open a ticket online?

same here. we are having issues with the great Fios services also. Our tv's are acting like they are on a sattellite. it is not just one it is all of them. Also cant get any support. But yet they want the 189.00 per month from me, when I am not getting any service that is worth it. I guess I will be having to talk to other providers, since Verizon wants my money, but they dont want to give the service that I paid for. If anyone has any suggestions,besides another lawsuit against verizon. you would think they would learn by now that not all consumers are **bleep**. Wake up verizon, your getting the money from all of us patsies. Start giving the service that we deserve. I think anyone that has issues should deduct the poor service from their bill. Verizon still has not fixed an billing error from two years ago. they refuse to acknowledge it and fix it. thats ok, because I deduct it. they charge to much, almost 200.00 a month for tv, landline and internet, with no special amenities, that should cost so much. Hey verizon, you need to get your support fixed along with how to respect the customer that is paying your salary.

Maintaining a tickets

hi
can any one tell me details about maintaining a ticket and solving d tickets and closing d ticket if any body have tickets send me some tickets to [email protected]
thanking u.......
anand.

Production support for maintaining the process chains primarily involves monitoring activities of all the chains that are running in the background...
Errors in monitoring of process chains can be categorized into 4 different sections...
Master data - Full Update
Master data - Delta Update
Transaction data - Full Update
Transaction data - Delta Update.. in terms of loading of data which can be due to server shut down or system maintenance... errors due to incorrect entries in the OLTP system in which case you'll have to fix the errors in the PSA and manually load the data...
Otherwise it can have errors on Attribute change run being locked by some other job... Aggregate Roll up failing because of attribute change run being run at the same time... Problem with hierarchies and save hierarchies...
There can be problems with the data store activation if the ODS object contains any incorrect request sitting inside it... then, you need to delete the incorrect request and reload the data again...
In case of Transaction Delta failure, you'll have to request for a repeat either manually in the infopackage or using the repeat option if available on right clicking the load event...
For Master Data Delta failures, you need to do an Re-init by deleteing the previous initalization condition in the "initalization option for source systems" in the menu scheduler or reschedule the enitre chain... because, master data generally do not support repeat of last delta ...
Majority of the issues will be based on these things only..
Hope it helps..
Regards
Manick

HP Support Center closes my printer-related ticket with with a "test" message

I opened two support tickets in Support Case Manager and both have been closed without any feedback or message from HP. The tickets are for a printer still under warranty. In the first ticket (Case id 4651663220), because of the poorly designed contact address country list, I picked the wrong country (somewhere in the Middle East). The second I submitted the ticket, I've made an amendment and specified the correct country (in Europe). In 30 minutes I get a "response" saying that I should contact Support in Yemen (duh!!!) and that the case is now closed and that I should not reply. Nobody bothered to actually read the actual ticket. Anyway, let's say that it was my fault. I proceded to open a second ticket... In the second ticket (Case id 4651663876), after my half page of information describing the problem, steps that I took to try to fix it, etc, I just get an entry from HP, after a couple of weeks, closing the ticket and reading just "test". There is no way to reply or reopen these ticket, nor is there any escalation method. How bad is that?!? I am a long time HP customer, but surely, I won't get any more printers from them.

Hi,
You can have few devices in one ePrint account (or HP Connected). If your printer is already in/on your account, you don't need to reactivate. Otherwise, you need a claim code to be able to add.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Lumia 920 repair job still hasn't been found after...

I am trying to track my repair online and everytime I enter my details (postcode and repair ref) it gives me an error saying job isnt found.
I have definitely entered the correct details according to the repair ticket that was given to me. I have checked, double and triple checked that I was inputting correctly.
I was told by EE staff that I was likely to get the phone back within a week and this I now know was a complete exaggeration unless my case is an exception. I understand that the recent weather could be a factor but surely not to thiis extent.
Someone please help me with obtaining some information on what is happening

Generally network shops will only send phones away once a week or once every other week and often only get one delivery back each week. Depending on when you dropped it off and other factors like the weather it may still actually be sat there in the shop.
Unfortunately it's not an issue that can be dealt with through this forum. You should contact the EE store where you left it. If you want to contact Nokia you need to call the number on the link below:
http://www.nokia.com/gb-en/support/phone-us/
If they cannot help you then it's between you and the store where you left it.
Nokia themselves are usually quite quick for repairs based on my experience in the last few years but that was using their courier collection service or leaving at a care point.

Repair Center hours of operation?

Does anybody know the Repair center hours of operation? I would like to call them, but when I do, I get into a queue, with no indication of how much time I will have to wait for a person to answer. I was on hold for about 30 minutes over the weekend, but then began to wonder if they are even open.
Does anyone have an email or webform that can be used to initiate a repair ticket? I don't really have time to wait on hold for an hour.....especially if I'm waiting on hold in an after hours situation when my call will never be answered, yet I'll be allowed to wait on hold with no info.
Thanks in advance!!
MP

One should NEVER try to update the bios using WIndows on a system that isn't working properly. It's best to update it using a self booting disk.
the good news is that as long as the Boot Block hasn't been borked (and in a properly written bios it shouldn't be) you can create a self booting bios update disk that should repair the problem. You will need to setup a self booting disk with the bios flash utility and bios file and an autoexec.bat file configured to run the flash utility automatically. How you go about this depends on what type of bios you have (AMI, Award, or Phoenix). This link covers the basics, but may not handle every possible situation.
Good luck and remember to NEVER update the bios from within WIndows.
If you don't post your COMPLETE model number it's very difficult to assist you. Please try to post in complete sentences with punctuation, capitals, and correct spelling. Toshiba does NOT provide any direct support in these forums. All support is User to User in their spare time.

New motherboard (M42A) in repaired MacBook 2.0ghz?

My fiancee just sent her MacBook 2.0Ghz, purchased about two months ago, in due to a sudden and total failure... screen went black, no response to any of the usual diagnostic and recovery tricks. She shipped it in, and the repair ticket came back reporting that they'd replaced the motherboard. At least, after years of reading service-ese, that's what I gleaned... just listed an Apple part number that didn't turn up in any good searched, PCBA (printed circuit board assembly), M42A. Nosing around, this means they replaced the motherboard (they also listed replacing the heat sink, which would make sense if they put a new MB in and kept the old Core2Duo CPU).
What weirded me out was that the symptoms (sudden total failure, no response to power switch or anything else) made me think it was a failure in the power supply, but they didn't replace the internal power controller (I know this because the MagSafe connector still had the crud on it it had when it left here).
Anyway, I have to ask: even this late in the MacBook game, are machines still being produced with early motherboards, and would they still be in the channel even now that they have the 2.16ghz units out? We bought this out of stock at CompUSA in late March, seems like the MB would have been out long enough that the problems with the early motherboards wouldn't still be visible in production units now.
What was the part number on the earliest 2.0Ghz MacBook units? And is the M42A the new, good motherboard or the old, flaky one? I get conflicting information from vendors and what little info I can pick up on the nets. Some vendors are advertising 2.0Ghz units as "new good M42A".
The unit is back in my fiancee's hands (which is cool, because her endless support questions once she was forced to go back to her Windows XP Hewlett-Packard desktop were driving her -- and me -- to suicide) and I am once again pleased with Apple's ASCs, but I was just curious about it.
Turtle
MacBook Pro, iBook G4 1.42, iBook G4 933, iMac G4 1Ghz, lots of old Macs Mac OS X (10.4.9) Domino specialist

Hi turtle,
Apple as other pc maker are required to have part stocked for several years after they discontinued their product, so I guess they still producing the same motherboard.
Maybe they have slightly changed here and there to patch the imperfect design but not totally changed everything around, maybe they just upgrade the firmware on the new motherboard.
Good Luck.

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