How to erase hardrive during reboot to restore to factory settings?

How to erase hardrive during reboot to restore to factory settings?

I was told to hold down Control R while rebooting, which I did, and then once I'm in disk utility thats where I will erase the hard drive.  The problem is I dont know what I'm really looking at once I get there.  I actually see what looks like 2 hard drives.   one labeld:  500.11 GB ST3500418A and one right below it named Macintosh HD, which one do I select to erase or should I do both?

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  • How do i recover my data after restoring to factory settings?

    when i went to sync my phone, it stated "itunes has detected an iphone in recovery mode you must restore iphone before it can be used with itunes" when i press the restore button it then states "are you sure you want to restore to factory settings" i know if i do this i will lose my pictures and videos, is there anyway that i can save them? please help

    Not now.
    Although photos/videos in the iPhone's Camera Roll are included with the iPhone's backup, photos/videos in the Camera Roll can and should be imported by your computer as with any other digital camera.
    If your iPhone's backup is being done by iTunes when syncing or wirelessly with an Apple iCloud account, you will be able to restore from the most recent backup.

  • How to backup all items prior to restore to factory settings

    I need to clean up MacBook Pro Mid 2012 as I seem to have serious problems with corruption of several software programs including mail and safari.  It's been 'bugging' me for almost 2 years and after many, many hours on the phone with Tech Support the problem persists.  Want to make sure all info is backed up to iCloud prior to restoring the notebook.  I intend to reset all passwords and have already backed up my photos and music to an external hard drive.  I have various mail accounts including gmail, @me/@icloud and others.... will these messages all be automatically stored in iCloud even if one is a POP accounts or do I need to save them externally?   Some of my Keynote projects, Numbers and my Pages documents are not in icloud but stored directly on my Mac... presumably they need to be saved to iCloud before I can safely continue.  I have purchased Aperture and presume that all Apple purchases will be re-downloadable.  Can someone advise please on how to make sure all is saved to iCloud before I continue.

    Clone Yosemite, Mavericks, Lion/Mountain Lion using Restore Option of Disk Utility
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
         1. Select Disk Utility from the main menu then press the Continue
             button.
         2. Select the destination volume from the left side list.
         3. Click on the Restore tab in the DU main window.
         4. Select the destination volume from the left side list and drag it
             to the Destination entry field.
         5. Select the source volume from the left side list and drag it to
             the Source entry field.
         6. Double-check you got it right, then click on the Restore button.
    Destination means the external backup drive. Source means the internal startup drive.
    Install OS X Using Internet Recovery
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Internet Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND-OPTION- R keys until a globe appears on the screen. Wait patiently - 15-20 minutes - until the Recovery main menu appears.
    Partition and Format the hard drive:
    Select Disk Utility from the main menu and click on the Continue button.
    After DU loads select your newly installed hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Click on the Partition tab in the DU main window.
    Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed. Quit DU and return to the main menu.
    Reinstall OS X: Select Reinstall OS X and click on the Install button. Be sure to select the correct drive to use if you have more than one.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
    This should restore the version of OS X originally pre-installed on the computer.

  • I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them?  Can I back those up to iCloud?  My phone was very likely hacked (Apple's advice was to call the police!)

    "I need to erase the contents of my phone and restore to factory settings. Does anybody know how to save your texts so you don't lose them?  Can I back those up to iCloud?  My phone was very likely hacked (Apple's advice was to call the police!)"
    That was all I could put in the initial "box."  Then it brought me to this page with instructions on how to write a good sentence.
    Proceeding ...
    After going back and forth between Apple, AT&T and the police (all telling me to go to the other two) I took AT&Ts suggestion and got a new number. One tech warned against doing a backup, especially on my Mac, saying if my phone had been hacked then whatever bug was there would then invade my computer. But nobody knows how to determine if the phone has been hacked or a virus was planted there. Unfortunately I know who would have reason to do such a thing and all I can say is that he is at the top technologically and could easily do it. Almost impossible to prove, however.
    So I need to preserve my text messages and my emails as well. I backed up my photos to that Microsoft product (One-Drive) and it froze (Surprise, Surprise) with four short videos to go, and no way of stopping that (when I tried it crashed repeatedly) so I'm in crisis mode here.
    Help ...
    Running 8.0 on 5S
    Thanks!

    Betty I don't know if you fixed your hacking problem but I feel your pain. I've seen some strange things going on between my iMac and my iPhone and Apple has told me the same thing, call the police which I have done. The hackers have stole 500.00 out of my checking account have access to every internet account I use and no matter how often I change the password their right back on the account. I closed my FB account 3 times only to have someone reopen it. Right now I've got a link in my reading list (Safari) that if I click on it, it allows me to log onto my FB account anonymously.
    I've seen a green folder come out of no where while I was trying to delete my passwords out of keychain when that green folder was put into the key chain I was immediately locked out. I than went into system preferences to try to make changes to my security settings, when I clicked on the icon it wouldn't open. I've seen log files of automator receiving commands and sending out my personal information thats on my computer.
    I have a legitamate program called iExplorer that allows you to look at the contents of your iPhone back ups and saw a transaction someone made at the Apple store for some full length movies, some albums, ibooks and other apps but when I called the iTunes store and they said none of those items were showing up on my account. If their not on my account how can they be on my iPhone 6? One day someone was using my gmail account and unknowingly used google maps to search for an Italian restaurant, than a Mexican restaurant than a coffee shop and their search showed up on my iPhone but I didn't have my gmail account installed on my iPhone 6. Using my computer I logged onto my gmail account and looked at the maps history and sure enough there were the searches when I'd hover my curser over the link it gave me the longitude and latitude of the where the hacker was when he was using google maps. I know whoever reads this thinks Im crazy but I've documented everything and can prove the things that I have mentioned in this post actually happened.
    One day I had my laptop (pc) and my iMac next to each other as I was using both. when I clicked on airport it showed that my laptop and my iMac had made a connection and were actually communicating with each other. I know I didn't do it I don't know how. The iMac was logged into my iCloud account while my laptop wasn't. I have formatted my iPhone at least a dozen times, Apple and an Apple retailer have formatted my hard drive not to mention the numerous times I have formatted it but the hackers keep getting on my devices. Im formatting my lap top at this very second because during the course of the night I left the ethernet cable plugged into it and they locked me out of my c: drive, and configured the system so I can't download any updates from Microsoft, overtime I type in www.microsoft.com it changes to ww38.microsoft.com which takes me to a blank page. I right clicked on the page I was redirected to and read the java script and couldn't believe that someone had actually configured Internet Explorer to redirect me to a blank page when I tried to go to Microsoft. Apples answer to all this is there was nothing wrong with my iPhone or my iMac and if I thought there was a problem to call the police which I have done.
    Theres no doubt the hackers are reading this while I type it or will read it and I simply don't care anymore. I no longer email anyone, don't use my iCloud account and have taken precautions to protect my credit but if I ever find out who has invaded my privacy to this extreme the police are going to want to talk to me because Im going to hurt them like they've never been hurt before

  • My iPod restored to factory settings and erased all my stuff. When I tried to put everything back it came up with an error. How do I get all my stuff back?

    My iPod restored to factory settings. Every time I try to connect to iTunes a error comes up not letting me back my iPod up what should I do? Help ASAP please

    And what did the error message say?

  • AirPort Extreme extends my network and has worked well for three months. Now it can no longer extend the network and flashes Amber. I have restored to factory settings moved it closer to time capsule and rebooted the system without luck

    i have a blinking Amber on my extreme now and it cannot extend the network.  It was working fine and nothing has changed. I have restored to factory settings moved it to another room and rebooted the system without luck. Any suggestions

    What OS are you running?
    Please give me a screenshot of the current AE setup..
    I strongly recommend if you have issues.. take control of all the variables. Apple routers have too much auto..
    Here is a list that I use for setups when using Yosemite.. but it relates to any OS.
    You will need to factory reset again to get going.
    Factory reset universal
    Power off the AE.. ie pull the power cord or power off at the wall.. wait 10sec.. hold in the reset button.. be gentle.. power on again still holding in reset.. and keep holding it in for another 10sec. You may need some help as it is hard to both hold in reset and apply power. It will show success by rapidly blinking the front led. Release the reset.. and wait a couple of min for the AE to reset and come back with factory settings. If the front LED doesn’t blink rapidly you missed it and simply try again. The reset is fairly fragile in these.. press it so you feel it just click and no more.. I have seen people bend the lever or even break it. I use a toothpick as tool.
    Then redo the setup from the computer with Yosemite or whatever you are using.
    1. Use very short names.. NOT APPLE RECOMMENDED names. No spaces and pure alphanumerics.
    eg AEgen5 for basestation.
    Use AE24ghz and AE5ghz for wireless on each band, with fixed channels as this also seems to help stop the nonsense.
    2. Use all passwords that also comply but can be a bit longer. ie 8-20 characters mixed case and numbers.. no non-alphanumerics.
    3. Ensure the AE always takes the same IP address.. this is not a problem for router but if the AE is bridged you can have trouble.. Try using the static IP method or control it via the main router dhcp reservations.
    4. Check your share name on the computer/s is not changing.. make sure it also complies with the above.. short no spaces and pure alphanumeric..
    5. Make sure IPv6 is set to link-local only in the computer. For example wireless open the network preferences, wireless and advanced / TCP/IP.. and fix the IPv6. to link-local only.
    6. Set up the extend to the Express using 2.4ghz and then see how good or bad the connection is.. this is better in the old v5 utility but if you hover your mouse over where it shows connection an extra chunk of info comes up.
    I have specifically used 5ghz to make the extend.. because by testing it works better.. but do not be fooled.. this good connection is poor.. the RSSI.. which is difference signal .. at -79dbm is down the bottom of the stable.. and it drops out on a daily basis.. you want to see that signal around -60dbm at min.
    There is a lot more jiggery pokery you can try but the above is a good start.. if you find it still unreliable.. don't be surprised.

  • Ipod touch is not recognised by the computer or in i tunes and is unrepsonsive. All we get is the apple logo. How can it be restored to factory settings?

    My ipod touch is not recognised by the computer or by itunes. All we get on the ipod is the apple logo and it won't do anything else. How do we restore the factory settings?

    Have you tried everything here?
    iOS: Not responding or does not turn on
    B-rock

  • I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?

    I have a 4S and just tried updating to the latest iOS version and my phone went into recovery mode and iTunes says I need to restore to factory settings. Anyone know how I can fix my phone without losing all my content?

    You would only be able to restore to a backup to iCloud or iTunes:
    Restore from Backup
    Cheers,
    GB

  • I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup

    I followed the steps to restore to factory settings now I can't get back my info from a prior backup. My pads screen was frozen on the connect to iTunes I needed to restore. I had to setup my pad as if it was new. How do I acess my prior backup

    Once again, KP is correct, but I just want to add that if you don't see the backup in the drop down menu on the summary page of iTunes when you choose the restore from backup option, then the backup is unfortunately gone. If you backup your computer, the iPad backup should probably be in that computer backup. I use Time Machine with my MacBook Pro and can access backups from months ago.
    On a side note, I also archive backups from time to time. If you right click on a backup name in iTunes>Edit>Preferences>Devices (Windows) or iTunes>Preferences>Devices (Mac) you can save that backup or archive it. It will be date and time stamped. I have no idea why I do this to the degree that I do it, but I probably have 12-14 iPad backups archived in iTunes.

  • How to recover my backup files after restore to factory i lost my backup

    after restore my macbook air to factory settings can not find my back up files.
    can any body tell me how to find them?

    Hi Allan
    Thanks to reply me back, I'm about to get help to Best buy where I bought my Mac.
    to be honest I'm lost, I just restore to factory settings and when I finished i discovered that nothing was the same.
    no I-photo, no i-video, no Pages etc..
    I backed up some where that I don't remember.
    Thanks

  • HT201269 My computer crashed and had to be restored to factory settings. My ipad has my ituned library. how do i get the music collection from the ipad to the computer?

    my computer crashed and had to be restored to factory settings losing ituness collection of music. My ipad has my itunes library. how do i get the music collection from the ipad to the computer?

    You should be able to copy iTunes purchases over to your computer's iTunes via File > Devices > Transfer Purchases. For music from other sources (e.g. copied from CDs) you will need a third-party program to copy them back from your iPad - there are some listed half-way down this page which should work : https://discussions.apple.com/docs/DOC-3991

  • I am selling my Mac Mini. I recently purchased OS X Lion. When I restore to factory settings, how can I ensure that the operating system will still be Lion, and not the original operating system, which I believe was Snow Leopard?

    I am selling my Mac Mini. I recently purchased OS X Lion. When I restore to factory settings, how can I ensure that the operating system will still be Lion, and not the original operating system, which I believe was Snow Leopard?

    If you bought Lion from the App Store, you can't legally or practically transfer it, because it's tied to your Apple ID. Reinstall the original software from the discs that came with the machine.

  • I have an iPod Classic 160GB and now it will not sync.  I have restored to factory settings multiple times.  It freezes during sync, gives -50 error code and says video is not supported on iPod.  Please help.

    I have an iPod Classic 160GB and now it will not sync.  I have restored to factory settings multiple times.  It freezes during sync, gives -50 error code and says video is not supported on iPod.  Please help.

    This is the iPod touch forum. I requested the moderators to move your post to the iPod classic forum.

  • How can I turn off "find my ipad" to restore to factory settings if screen is not working?

    How can I turn off "Find My iPad" to restore to factory settings if screen is not working?  I can't get access to the apps on my mini pad.  I can see the device when I'm in iTunes.

    Try resetting the iPad by holding the home and power keys down until the Apple logo appears.
    Barry

  • HT4972 I have had an iphone 3g and recently had to restore my factory settings, when I have tried to add facebook on again it says that the relevant update of 4.3 is not available, however the 4.3 update is not available for the iphone 3g. how can i solve

    I have had an iphone 3g and recently had to restore my factory settings, when I have tried to add facebook on again it says that the relevant update of 4.3 is not available, however the 4.3 update is not available for the iphone 3g. how can i solve this and get facebook back on my phone

    You cannot.
    Unless you have done as you should and have the old facebook app on your computer. 

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