How to get refund?

Dear Whom it may concerns,
My skype account was hacked on 2012, JAN.
Skype officer said that they will refund money to me and send email to contact me several times but I didn't receieve refund from skype.
So, I want to know that when I will recieve refund (Now, it is passed a half of year!!!)
Email details as follows,
Hello Mr. Danai,
Thank you for contacting Skype Customer Service again.
We understand that you wish to refund the three orders ( #xxxxxxxxx, #xxxxxxxxx, and #xxxxxxxxx ) that you have been charged or while your Skype account was compromised. We are glad to assist you in doing so.
Kindly be informed that, in accordance with your request, we have issued a refund for the threeTaiwan 60, 120, and 400 minutes 1 monthsubscriptions ( orders #xxxxxxxxx, #xxxxxxxxxx, and #xxxxxxxxx ) that were purchased while your account was compromised.
You should receive your refund in five to seven business days on your PayPal account, from the time you receive confirmation that the refund has been issued.

Hi, Danai,
Just out of curiosity, you have checked your PayPal account to ensure the funds were not deposited to it, and not to the payment method on file with PayPal?
I appreciate your patience; I would have sent another enquiry to Skype Customer Service within one or two billing cycles.  Please do file again, including the order numbers (which, by the way, should not be posted on a public Community or forum such as this); here is a link to start with: request a refund
Regards,
elainem77
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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