How to get the refund when cancelling your plan?

Please, I want to know how to get the refund.
I just cancelled my plan but they asked me to enter customer´s service.

Hi Andresgarzas,
Welcome to Adobe Forums
Please see the link mentioned below for chat
http://www.adobe.com/support/download-install/supportinfo/
Select the product you have from the drop down menu. Please select ' Adobe Id and signing in ' from the next box and then click on  (Still Need help! contact us) and it will direct you to chat support.
Thanks
Garima

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