How to have Apple care about my AppleCare ?

I am having recurrent problems with my iMac (which is 10 months old only) and I have AppleCare protection.
Someone from Apple told me that the Custumer Relations team will contact me within the 48 hours and... nothing!
I try to reach them again and again, but nobody seems to care...
Any advice ?
Thank you very much in advance for your help!

Would you mind explaining what your problem(s) is/are? If it's technical, maybe someone here can troubleshoot it with you.
As for Applecare, which phone number did you call? And, did you get a case number? I've used this number: 1-800-275-2273 - if you've talked to someone before and you have their name/extension or a case number, just give that info to the first person you talk to and go from there.

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I have apple care for my iPhone 5. My screen smashed. I was wondering how much it will cost me for them to fix it or replace it. Or is it covered under applecare

I have apple care for my iPhone 5. My screen smashed. I was wondering how much it will cost me for them to fix it or replace it. Or is it covered under applecare

AppleCare Protection Plan does not cover physical damage and you will have to pay for an out of warranty replacement.
AppleCare+ also does not cover physical damage but does give you 2 incidents to use for a situation such as this which provides a further discount to a normal out of warranty replacement fee.

My lock button on my iphone broke, i have apple care, but will i still have to pay for it to be fixed when i send it in? and how will i get a loaner phone?

The lock button on my iphone is jammed, and i need to send it in to get it fixed. Can someone explain the process to me of sending in your phone to apple? and even if i have apple care, will i still have to pay for my phone to be fixed? if so, around how much do you think this would cost? im not familiar with apple, so any help would be great! thanks!

If your phone was damaged by you or in accidental damage, then you would be liable to pay for the repairs. Apple does not offer "loaner" phones, but if you have a credit card, they will "advance ship" a replacement to you so you can get it, then return your damaged one to them and as long as they get it back within a resonable time and it is warranty covered damage, they do not charge you for the replacement iPhone, but they do charge you a fee for the advanced replacement option (about $40-80 USD IIRC).
You can eliminate all the at by making an appointment at a local AASP (Apple Authorized Service Provider) and they should be able to check your iPhone on the spot. It it is covered under the warranty, they shoud replace it for free right there, and if not, they would let you know and you have the choice to make the repairs or not.

I have lost my iphone and i have apple care plus how much will apple charge me for new one

i have lost my iphone and i have apple care plus how much will apple charge me for new one

As far as I know, AppleCare Plus only covers up to two incidents of accidental damage from handling; it doesn't cover a lost phone.

I shattered my phone and does not turn on I have apple care. How much would it be to replace it?

I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.

You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.

I bought my 15" macbook pro i7 just a year ago and my battery life runs out extremely quick..at fully charged it says I only have 2:27 of usage time. I didn't pay for that-what can I do about it? I do have Apple care. Thanks.

I bought my 15" macbook pro just a year ago and my battery life runs out extremely quickly. This started maybe a month or two ago. Its hard to tell. I only noticed the rapid change recently. Fully charged it says I have 2:27 (2 hours and 27 minutes) of usage time...with about 50% screen and keyboard brightness.
I've checked inside system preferences and its cycle count is 261 and full charging cap is 6316.
I have apple care...is this something i can/need to take up with apple. You'd think if you pay the price for these machines you should get mroe use out of them.
ONLY A YEAR I'VE HAD THIS!
My PC lasted 4 years before the battery showed signs this dramatic of wear.
Any help is appreciated, im new mac owner. thanks.

do you have a mbp with dual video cards? running the system with the higher end card increases the heat and also drains batt power.
i have the 1st gen unibody (2008) with an original removable battery of 311 cycles and 4453 charge. under normal use ill be happy to get 1.5hrs. the mac battery counter thing says i have 3.3hrs though (whatever). compared to me, i think you use your battery more than i do, perhaps its the reason why it degraded so fast in a year?

As far as i know, the battery in my macbook pro is supposed to last 1000 cycles. it's gone throught 700 in 1.7 years. i have apple care. is a new battery covered under applecare???

as far as i know, the battery in my macbook pro is supposed to last 1000 cycles. it's gone throught 700 in 1.7 years. i have apple care. is a new battery covered under applecare???

Basically only for the first year and only if Apple deems it defective. It is seen as a consumable item and not covered under Applecare.

How much do you care about sound quality in your Home Theater?

Many people sweat over the smallest details when getting a video device (TV, projector), but do not think much about the integration of a sound system in their room. Too many people think that a large TV with an off the shelf sound system will make a great home theater system. Unfortunately, many stores can't even demonstrate the integration of video and audio as evidenced by the huge wall of TVs and a small section devoted to surround sound systems. How is a consumer to build a home theater if you can't hear and see what is possible.
So my question is, how much do you care about sound quality and what have you done to get the most out of your system? For instance: Have you applied sound absorption materials to your walls, have you sweated speaker placement, have you plotted your room's anti-nodes, have you controlled your light levels, have you calibrated your speakers, etc.
Believe it or not, your room's acoustics and the proper type of audio equipment and speakers play a much LARGER part in your enjoyment of anything that you watch. You just can't throw some speakers into a room wherever you want and expect to have an engrossing experience.
The reason I ask is that I don't believe that many people care about sound quality since a large percentage of the population think that portable digital audio players sound fine. I would like to be proven wrong. My other goal is to raise everyone's awareness that you need to think about more than just a large TV in order to build your home theater.
I do not work for Best Buy and am not affiliated with them in any way. I like HT and want to help people improve their HT experience. "There is a LOT more than just having a TV to make a home theater"

It really depends - I am working since the last 2 years on an very large Applet (~650 classes / 1.5mb classes) which had design-time comptibility with MSJVM and Netscape-1.1.5.
Now 2 years later the applet is still not finished although I am pretty sure we would already be shipping if only our managers would not had been that stupid to decide 2 years back to support obsolte jvms.
Since Netscape-4.x is dead and MSJVM useage really decreases dramatically (I guess it won't play a role in 2-3 years) I only can recommend to not target to the msjvm any more.
its really ugly and its buggy, whereever you look bugs, bugs, bugs.
lg Clemens

Iphone 4s front glass screen smashed. Will apple replace for free if I have Apple Care?

Iphone 4s front glass screen smashed. Will apple replace for free if I have Apple Care? Can I do it in any Apple Store? I bought it in EEUU

Sorry no
the iPhone can not be serviced anywhere other than the US
The warranty is NOT international it is only valid in the country of purchase
AppleCare + as explained is also NOT international it is only
valid in the US
This is why all responders recommend against buying in USA
you are resident in another country
Just for reference an iPhone purchased within the European Union
can be serviced under warranty in any member EU state
However that does not help you

I have a Iphone 4s and a ipad mini. the ipad mini recently got water damage, tried the rice trick...nothing. I have apple care plus on my iPhone, does that work on my ipad too? if so that would be great bc defintally can't afford a new one ,lol

i have a Iphone 4s and a ipad mini. the ipad mini recently got water damage, tried the rice trick...nothing. I have apple care plus on my iPhone, does that work on my ipad too? if so that would be great bc defintally can't afford a new one ,lol

Welcome to the boards.
First, what kind of liquid was it, and was it fully submersed? For how long? Do you see water droplets or moisture behind the screen? How long did you leave it in rice for? Etc. More data please.
And the short answer is no, apple care does not extend from your iPhone to your iPad mini. Both items require separate Apple Care plans to be covered. Furthermore, I don't think water damage is covered under Apple Care. Only manufacturing defects.
If you bought it on a Credit Card, you may be lucky enough to call them and ask them if they have a replacement program as a benefit for being a card holder. I believe AMEX has one on their Platinum cards, and worse case scenario, you can always try to file a claim with your home insurance or renters insurance (check your policy). Just beware, if you go the Insurance route in filing a claim, you might have your premium go up in the next cycle.
It's a double edged sword, I'm sorry.

My DVD Drive dosent work and its dented and i can't get my DVD out. I have apple care so would I be able to get it replaced?

So I somehow dented my DVD drive for my macbook pro but I tried putting a disc if it would work (stupid idea) It went in but it now wont come out. I've been wanting to get to apple for a while about my DVD drive not working and now my DVD is stuck in there. I have apple care plan so would I be able to take my macbook into the store and get it replaced or parts of it replaced?

Yes, if you are in warranty. Take it in, only Apple employees can speak for Apple ( we are users here, just like you).
Barry

If i dont have apple care will the apple store fix my phone for free? i cannot use headphones because the port is messed up..

My headphone port is messed up, I cant use headphones.. Will the apple store fix it for me for free or will they charge me to do so? I dont think i have apple care?

If you dont have AppleCare but you are still within your Apple 1 year limited warranty then hardware service is free as long as the issue was not caused by physical or liquid damage.

Do I have to pay for a new iPhone if I have apple care?

Okay, so I have multiple things wrong with my iPhone 5:
1. The battery runs out quick.
2. The screen is constantly uncalibrated and doesn't receive the touch of my finger 70% of the time.
3. My lock button doesn't work and my home button is close to falling off.
4. It can be slow.
If I have apple care, how much would I pay for a new replacement iPhone 5?

Try this route: https://ssl.apple.com/support/iphone5-sleepwakebutton/

HT1863 Hi! I do have Apple care, but I have lost all the papers, is it possible to recover it by telling you my hardware number? thank you!

Hi! I do have Apple care, but I have lost all the papers, is it possible to recover it by telling you my hardware number? thank you!Hi! I do have Apple care, but I have lost all the papers, is it possible to recover it by telling you my hardware number? thank you!

Try:
<https://selfsolve.apple.com/agreementWarrantyDynamic.do>

I car led my iPad screen and do not have Apple care, will apple replace this ?

I cracked my iPad screen. Will apple replace ? I do not have apple care as it was a gift ?

It will cost you approximately US$219.00 to US$299.00 depending on the model.
Apple will replace the entire iPad; they don't repair.

How to have Apple care about my AppleCare ?

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