Do I have to pay for a new iPhone if I have apple care?
Okay, so I have multiple things wrong with my iPhone 5:
1. The battery runs out quick.
2. The screen is constantly uncalibrated and doesn't receive the touch of my finger 70% of the time.
3. My lock button doesn't work and my home button is close to falling off.
4. It can be slow.
If I have apple care, how much would I pay for a new replacement iPhone 5?
Try this route: https://ssl.apple.com/support/iphone5-sleepwakebutton/
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How much shall i pay for a new iphone 5 screen
how much shall i pay for a new iphone 5 screen
Apple doesn't repair iPhones, they replace them. If you didn't buy AppleCare+, a replacement is $229.
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Can anyone help? I updated my iPhone 4 with latest iOS 7 and now wi fi is greyed out, Bluetooth won't work and tbh am so angry! Phone now out of warranty so apple won't help without it costing me. Don't want to pay as its an apple problem not phone problem. It worked ok before. Tried everything, even clearing it down. Can't even back it up now unless I connect to a pc!
I have not had wifi since November when I upgraded to the newest IOS version. I called the Apple help line and they told me some things to do and I tried them all and they worked for a few hours and then wifi shut off again. I kept doing what they told me and it worked for a couple more days and then I could never turn it on again. My blue tooth doesn't work either. I had to actually increase my data usage with AT&T becuase of this. When I did that in December I went to the Apple store and was told that it is a hardware issue and since my phone is out of warranty I would have to pay for a new phone because they could not fix the issue. My upgrade isn't up until June 2014 so not only do I have to wait for the upgrade and I am not paying for a new phone but I have to pay $10 plus extra a month on my cell phone bill because I was going over on my Data!!! I have been beyond upset about this and Apple is not doing anything about this nor did they offer up some way to resolve the issue because obviously it is not just some rare incident if several people are having this issue. Who knows how many people out there have had this issue and have not said anything about it. Now there is a newer update that I can't do because it requires wifi in order to download.
June can not get here fast enough and I may not go back to Iphone after dealing with this for so long with no help from Apple. -
my computer crashed and I am unable to receive my acrobat 10 I purchased online. what do I do to not have to pay for a new update?
Hi joec,
You can download and install Acrobat 10 from : http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
and then use the purchased serial number to activate the software.
Regards,
Rave -
Lately my Ipod 5th generatioon charger hasnt been working very well. I wanted to know if this is a problem in where if i go to apple they will give me a new charger in which i need to pay for or will i go to apple and they will give me a new one for free. I've already had to pay for 2 new chargers somewhere else so i really hope someone can give me an honest answer because to be honest i really dont want to pay for a new charger! Hurry please
If this is an Apple charger less than a year old, Apple will replace it under warranty.
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I bought my 15" macbook pro just a year ago and my battery life runs out extremely quickly. This started maybe a month or two ago. Its hard to tell. I only noticed the rapid change recently. Fully charged it says I have 2:27 (2 hours and 27 minutes) of usage time...with about 50% screen and keyboard brightness.
I've checked inside system preferences and its cycle count is 261 and full charging cap is 6316.
I have apple care...is this something i can/need to take up with apple. You'd think if you pay the price for these machines you should get mroe use out of them.
ONLY A YEAR I'VE HAD THIS!
My PC lasted 4 years before the battery showed signs this dramatic of wear.
Any help is appreciated, im new mac owner. thanks.do you have a mbp with dual video cards? running the system with the higher end card increases the heat and also drains batt power.
i have the 1st gen unibody (2008) with an original removable battery of 311 cycles and 4453 charge. under normal use ill be happy to get 1.5hrs. the mac battery counter thing says i have 3.3hrs though (whatever). compared to me, i think you use your battery more than i do, perhaps its the reason why it degraded so fast in a year? -
I refurbished my macbook air 7 months ago because there was a problem with the steady state drive. Now my battery seems to be dead again. How long does the warranty last? Do I need to pay for a new battery?
As I wrote Apple will diagnose an Apple product even if it is out of warranty for free. That should be your first step to find out if the problem is the battery or something else.
Once you have Apple telling you a 7 month old battery is defective (if that turns out to be the case) then it becomes a game of horse trading. You'll need to speak to the tech and when he tells you there is nothing he can do you will need to speak to the tech manager and when she says most likely there is nothing they can do you go to the store manager, etc. It is unlikely (though possible) that they will give in easily you need to be firm, polite and let on that you're willing to accept a partial reimbursement.
So again the first step is to find out what is wrong.
good luck -
If my iphone 5 have problems , apple is going to change this iphone for a new iphone 5 or 5c 5s?
if my iphone 5 have problems , apple is going to change this iphone for a new iphone 5 or 5c 5s?
but if i pay something more thay can change this iiphone 5 for a 5s?
No, not for a warranty or out of warranty replacement. Any iOS device will be replaced with an identical device. Heck, Apple still has original iPhone service units in stock for out of warranty replacement and battery replacement of 1st generation iPhones from 2007. -
My lightning to usb charging wire is breaking, will apple replace it as it is general ware or do I need to pay for a new one? The wire came with my Iphone 5 and I have had it since the release date.
I agree with you that Apple should cover it, and that if they're initially unwilling to, then a complaint should be raised. However, the poster remarked that he went to an Apple store, Apple diagnosed the problem as being faulty RAM, and then the poster said that he has to pay $200 for "a new one" (new RAM, I presume). No matter what you or I say on here, if the representative that the poster spoke to brought up a $200 charge, then what is he going to do? "Some users on the internet told me it should be free, so I'm not going to pay that - just fix it for free"?
Or maybe I'm having trouble following what happened. It seems to me that if the poster went to an Apple store and had a system that was within warranty, if Apple found a problem, they would replace it for free. In that case, where did the poster get the number for the $200 charge, and why is it even necessary to ask if it's covered? Either he encountered an Apple Genius who didn't handle the case properly, or there's more to the story that he's not revealing (water damage, or so on). -
If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?
scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
Follow us on Twitter @VZWSupport -
hi have just purchased iphone 4s . my itunes on my mac is currently 10.4 . 10.5 is needed for the new iphone but when i download it and click on install the itunes about still says 10.4 . have tried to update through itunes but it says there is no software available for me . please help . mr frustrated
If your computer is running an OS X prior to Snow Leopard 10.6,
the answer (if it is an Intel-based Mac; not old PowerPC model)
would be to buy the retail Snow Leopard 10.6 DVD from Apple
for about $20, and install it. Then update that to 10.6.8 by using
the installed Snow Leopard online to get Combo Update v1.1 for
Snow Leopard 10.6.8. After that is installed & updated, run the
system's Software Update again, to see what else is available to
that system.
Later systems can then be looked into at Mac App Store, once
the computer is running Snow Leopard 10.6.8.
And if your computer is a Power PC (G4/G5, etc) and has no
Core2Duo kind of CPU -- See "About this Mac" in apple menu
to disclose the general info about your Mac. Also you can see
even more by clicking on "More Info" when looking in there...
If it isn't an Intel-based Mac, it can't run a system past 10.5.8.
Hopefully this helps.
Good luck & happy computing! -
I'm waiting for my new iPhone 5s to be delivered. I lost my iPhone 5 but did have it backed up on my MacBook Pro. I was using iOS6 at the time. Will I have a problem restoring the data to my new iPhone 5s assuming it will come with iOS7?
No, you should not. There are problems trying to go the other way, but updating a newer iOS release from a backup of an older iOS release has always been supported and is the basic means of setting up a new device from a previous one.
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My iMac (late 2010 model) desktop's hard drive is fried (was about 200GB). How much am I expecting to pay for a new one and retrieve my information?
As you can see Erin, trying to recover information from a hosed drive can be very expensive.
I would suggest first the OWC site as well. You can get a new drive of choice in size there.
I would also get the voyager http://eshop.macsales.com/item/Newer%20Technology/VOYQHDB1.0T/
and..
http://eshop.macsales.com/item/Prosoft%20Engineering/DGDR3BUN/
http://eshop.macsales.com/item/NewerTech/TOOLKIT11/
Wth your lap top and these folllowing tools your are set to change out the drive, reload OS and then with
the voyager pop in the old iMac drive and with the Prosoft software, try to mount and recover the files. Data Rescue is very good at this " if " the drive is not totally mechanically hosed. Drive Genius is very good at a number of things too. Nothing replaces the old adage of Back Up Back up Back up.
The voyage I listed can become the new backup drive for you.. your choice of tools: Time Machine or by cloning via CarbonCopyCloner or by what I use SuperDuper! IF you want to be really kewl.. both. By that I mean cloning and Time Machine.
It will take you an hour to swap out the drive and spring clean the iMac.. there is a hundred how too,s on you tube.
Hope this helps. Remember if is always when a drive will fail..they all do. I tell the people I support that Harddrives are good for 15 min.. to when they don't work. They will all fail.
Apple Geniuses are very limited to what they can and will do as far as file recovery.
Your best bet is to try to do it your self first. There is lots of help out here and you are not the first.
Don -
The lock button on my iphone is jammed, and i need to send it in to get it fixed. Can someone explain the process to me of sending in your phone to apple? and even if i have apple care, will i still have to pay for my phone to be fixed? if so, around how much do you think this would cost? im not familiar with apple, so any help would be great! thanks!
If your phone was damaged by you or in accidental damage, then you would be liable to pay for the repairs. Apple does not offer "loaner" phones, but if you have a credit card, they will "advance ship" a replacement to you so you can get it, then return your damaged one to them and as long as they get it back within a resonable time and it is warranty covered damage, they do not charge you for the replacement iPhone, but they do charge you a fee for the advanced replacement option (about $40-80 USD IIRC).
You can eliminate all the at by making an appointment at a local AASP (Apple Authorized Service Provider) and they should be able to check your iPhone on the spot. It it is covered under the warranty, they shoud replace it for free right there, and if not, they would let you know and you have the choice to make the repairs or not. -
If I have my ITunes up to version 10.6.3, what do I need to get to version 10.7 for my new Iphone 5 to be able to work on my macbook to add my songs to my phone
Hi Jeff,
Apple ID (required for some features)
Internet access5
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.7 or later (free download from www.itunes.com/download)
http://www.apple.com/iphone/specs.html
Snow Leopard/10.6.x Requirements...
General requirements
* Mac computer with an Intel processor
* 1GB of memory (I say 4GB at least, more if you can afford it)
* 5GB of available disk space (I say 30GB at least)
* DVD drive for installation
* Some features require a compatible Internet service provider; fees may apply.
* Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It's been pulled from the online store & Apple Stores, so you have to call Apple to buy it, last I heard.
Call Apple Sales...in the US: 1-800-MY-APPLE. Or Support... 1-800-275-2273
Other countries...
http://support.apple.com/kb/HE57
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