How to implement Approval hierarchy for Sales Order in Order Management.

Question

Hi,
We need approval process for sale orders in Order Management module. Currently we are using credit HOLD option for orders at shipping level. The issue we are facing now is we can not cancel those orders who contains Service Line item in it while on HOLD. The restriction raised at the time of cancelling the order that the Line Item is "fulfilled". Service line item's get fulfilled.
Is that any other possibility to have Approval hierarchy for Sales Orders in Order Management Module? If it is possible can anybody share the related document or implementation guide?
Thanks with anticipation in advance.
Many Regards
Kaleem Bhatti

Answer 1

I copied the standard order header workflow and the "Book Order, Manual" workflow to custom workflows.  I then modified the "Book Order, Manual" workflow to put another completely custom workflow (call this "Approvals") in between the "Book Eligible" and "Book" steps.
The "Approvals" step assessed the sales order, changed the order header to the pending approval flow_status_code, and sent out the appropriate notifications.  The "Approvals" step returned a Complete/Incomplete where complete would proceed to "Book" and incomplete would go back to "Book Eligible."  The new workflow was then assigned to the order type needed.  I don't still have access to that environment (job change) or I would give more definite instructions.