How to Lodge a Formal Complaint against an Authorized Reseller

Hi All,
I just had a bad experience with an authorized reseller in Macau (details on the incidents will be added at a later, since I will be going back to the store today to try ratify the situation again), and would really want to make a formal complaint against its service (not the product). Is there anyway that I may formally contact Apple to express my frustration, since I could not find any link in the Apple website that direct me towards something close to a "complaint departments".
Thanks in advance

If you still feel that you need to contact Apple after your visit to the store, I would send a letter to Apple corporate headquarters (address in upper right corner):
http://www.apple.com/contact/
And, you might want to address the letter to the person listed here:
http://en.wikipedia.org/wiki/RonJohnson%28Apple%29

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How to lodge a formal complaint for billing errors???

I have had billing errors for the past 2 months. I speak to customer service and they keep (very nicely) taking my data and my bills are still coming in wrong.
Does anyone know how to escalate?
Thanks!

I truly hope someone with authority can help me with a billing issue I cannot seem to get anyone to resolve. I have tried severeal times to get this resolved with Verizon customer service, a supervisor/manager at Verizon customer service and a Manager at a local Verizon wireless store. I noticed I am getting overage charges for my account which I have had with Verizon wireless since the early years. I have 4 smart phones and one work pad on the service under one account. Back in November, I received a notification that my account was about to exceed the 10 GB allowed on my service agreement and would I like to add an additonal 7GB for $10.00 per month. It said if you want to add this, reply YES. I replied YES. I even still have the text and response on my smart phone.
One of the customer service reps and Supervisor/Manage I spoke with said they didn't show any record of the Text from Verizon or my response. I asked how that could happen when the tesxt message and response are still on my phone. The Manager said they couldn't just take my word for it since they didn't see anything about the text to me or my reply. She stated I would have to take my phone to a Verizon Wireless Coirporate location (Montgomeryville, PA) closest to me, show the Manager my text message and my reply on my phone and have the Manager go in to my account and make a note that they personally saw the text messages and then contact customer service back.
I did that and even took a picture of my phone with both text messages on it to leave with the Manager at Verizon. He went to his office and came back in about 5 minutes and said, "Okay, I made a notification to your account that I saw the text messages on your phone.
I re-contacted Verizon Customer service the next day, spoke to a customer service rep and another supervisor/manager who said, nothing could be done because Verizon doesn't offer that plan anymore since it was a special offer back then in November. Even though both the Manager and customer service rep agreed it wasn't right and they were sorry, they couldn't do anything about it since it isn't offered anymore. Instead, it will cost me an additional $30.00 per month to get an additional 6GB added to my account. They finally offered a few months credit for the difference between the $10 and the $30 but it just isn't right.
I hope to hear from someone to do the right thing. The real clincher is that I am a Verizon Retiree. Really helped me out a lot so good luck to those of you that aren't.
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How to make a formal complaint to Ofcom about BT?

How long does it take for a phone line to be activated for a new built property? In our case a new phone line takes 2.5 months already and is still not completed. And absolutely no line over the xmas and new year!
This is the time line of our phone line order:
08/10/13: order placed, engineer visit scheduled for 24/10/13;
24/10/13: engineer no show, no notification about the status;
between 24/10/13 to 08/11/13: numerous phone calls to BT, was told to chase developer because the problem was with them, BT openreach has to complete a survey on the outside before everything can move forward;
08/11/13: been informed by order management team that we will have an update by 15/11/13, obviously didn't happen;
18/11/13: been told the order got delayed again and the external planning was scheduled to complete on 03/12/13, engineer visit rescheduled for 06/12/13;
05/12/13: got a text message informing us the order got delayed (for the 3rd time) that there were 2 blockages outside for the line and we would be updated on 14/12/13 while another team from BT was telling me the engineer visit is going ahead; took an hour clarify that there would be no engineer visit and we would be updated on 14/12/13;
13/12/13: spoke to BT order management again, was assured that BT openreach engineer was onsite to clear the blockage, and we would be given an appointment on 14/12/13. no further delays was expected;
14/12/13: no phone call from BT all day;
16/12/13: called BT order management, was told BT Openreach engineer only managed to clear on blockage and the other one was schedule for 24/12/13, which is xmas eve! So this is a BT way of telling us that we won't have a phone line during the holiday season and an order of a telephone line will take into the new year!
This is 21st centry Britain we are talking about and a suburb London home we try to have a phone line installed. I am sure it won't even take that long in a remote island in the Pacific ocean! I wonder how regulators like Ofcom can turn a blind eye on the appalling services we get from the providers in this country. Would appreciate if anyone could let me know how to make a formal complaint about BT in this case. I don't care if it is BT openreach's problem, it is BT's collective failure for customer as a corporate!!!

Understand it might be a openreach issue and new build usually takes longer - and that's why we have been more than accommodating so far. the prob is that our contract relationship is with BT not Openreach. if BT cares about customer services, they they should be on the case with Openreach (since the latter is their supplier, there must be a service standard between the two otherwise Openreach could be the best place to work because they can unilaterally decide how long it takes them to do a job!)
Along the way we had msgs from BT order management saying we will update you on this date. Don't call us before that date but they failed even to give us the update on the day! Surely this is the culture of not delivering unpleasant msg.
I am 6 months pregnant and on top of another young child and work, having to get stressed about the whole fiasco is just not on! Let alone all the time and money wasted on this just for the basic household service!!

How can I file a complaint against a sales rep and customer service rep? Is there an email address?

How can I file a complaint against a sales mannlying to me and denying me my employee discount? When I called customer service to inquire and file a complaint the rep told me if I give him the salesmans name he will shake a finger at him next time but that's all that can be done...is this the type of service I pay over 200 dollars a month for? I would like a mangers contact info as this is completely unacceptable.
Fletcher

TThere is no email to send. Sorry bud.

How do i file a formal complaint against ATT Uverse?

That would depend on who you want to file the complaint to (e.g. another department of AT&T, a watchdog group, or a government entity), as well as what the complaint entails, and what you expect to come of your complaint.
Care to fill us in? Don't have to give details, a brief summary would do.

The BBB (Better Business Bureau) is probably the best place. Look them up online and file a formal complaint. I'm thinking of doing the same due to the data issue. I'm tired of paying for data I don't get to use. AT&T doesn't reimburse you for unused data that you pay for but don't get used in time but they sure tack on that extra $15 GB if you go over. As a "convenience " of course. I lost 5GB a few months ago. I might as well have just written AT&T a check for $50 as a gift. I was able to get out of a 2 year contract with T-Mobile for the same reason. You can pretty much name your terms. Good luck!!!

How do I file a formal complaint against AT&T Mobile?

I spent an hour on the phone with customer service, 3 different people and zero help. They lied about my contract terms and now I am in an unfavorable contract. Unacceptable customer service and I'd like to write up a complaint via the web/email. Is this possible? Regards,David

The BBB (Better Business Bureau) is probably the best place. Look them up online and file a formal complaint. I'm thinking of doing the same due to the data issue. I'm tired of paying for data I don't get to use. AT&T doesn't reimburse you for unused data that you pay for but don't get used in time but they sure tack on that extra $15 GB if you go over. As a "convenience " of course. I lost 5GB a few months ago. I might as well have just written AT&T a check for $50 as a gift. I was able to get out of a 2 year contract with T-Mobile for the same reason. You can pretty much name your terms. Good luck!!!

How to make a formal complaint - no one seems to b...

Hi all - I'm new on here and have joined to try and find some help or answers since BT don't seem to respond to 4 formal complaints... I have had broadband issues for 4 months - the connection drops off - usually overnight (I work online on nights doing shift work) and is unreliable at the best of times. I have had an engineer out - a new hub etc. THERE IS NOTHING WRONG with my set up as it works perfectly fine when it wants to. It is my belief that BT are doing some work on our lines as other people in my village have experienced similar issues. I have informed BT that I want some explanation/compensation for my loss of work as a result of the connection dropping off. I have informed them that I will be cancelling my direct debit and not paying my most recent bill because they have not honoured their contract and given me satisfactory service - let along customer service. My complaints have been ignored. I even spoke to an operator 2 weeks ago who wanted me to pay my bill and I listed the reasons why I was not prepared to until I had received an explanation from BT as to why my broadband was not consistant. He advised me that he would pass on the information and get someone to contact me. No one has. I have now been cut off and the only direction the automated telephone system will put me in is to pay my bill and be re-connected. I am feeling undervalued as a customer - stressed with my lack of reliable broadband which I rely on for my work as I work from home - and frustrated by the fact I cannot talk to anyone. If anyone can help me I would be so grateful as I'm at my wits end. many thanks in advance.

susannah75 wrote:
Hi all - I'm new on here and have joined to try and find some help or answers since BT don't seem to respond to 4 formal complaints... I have had broadband issues for 4 months - the connection drops off - usually overnight (I work online on nights doing shift work) and is unreliable at the best of times. I have had an engineer out - a new hub etc. THERE IS NOTHING WRONG with my set up as it works perfectly fine when it wants to. It is my belief that BT are doing some work on our lines as other people in my village have experienced similar issues. I have informed BT that I want some explanation/compensation for my loss of work as a result of the connection dropping off. I have informed them that I will be cancelling my direct debit and not paying my most recent bill because they have not honoured their contract and given me satisfactory service - let along customer service. My complaints have been ignored. I even spoke to an operator 2 weeks ago who wanted me to pay my bill and I listed the reasons why I was not prepared to until I had received an explanation from BT as to why my broadband was not consistant. He advised me that he would pass on the information and get someone to contact me. No one has. I have now been cut off and the only direction the automated telephone system will put me in is to pay my bill and be re-connected. I am feeling undervalued as a customer - stressed with my lack of reliable broadband which I rely on for my work as I work from home - and frustrated by the fact I cannot talk to anyone. If anyone can help me I would be so grateful as I'm at my wits end. many thanks in advance.
Hello susannah75,
Welcome to the forum & I am sorry to hear of your problems with BT.
Perhaps moving to an alternate service provider could be a preferable option for you.
If enough people were to do this perhaps BT would have to revise and offer a more acceptable level of service?

How to make a formal complaint?

I would like to make a formal written complaint. I have contacted Apple by telephone and was told to complete the form on apple.com/feedback, which does not provide sufficient space to make my complaint. I have visited the store and was told by the manager to visit the same website. I was also advised and provided with the stores contact details. However, the manager did state that the complaint would remain internal within the store.
I do not find that this is acceptable and I would like to make a full written formal complaint, without having to send a letter to the US.

I would like to make a formal written complaint.
Were a tuxedo while using a word processor to write the letter.
If the form on the web does not fill your needs send a letter to Apple. You can find their address in Cupertino California quite easily.

Re: how to make a formal complaint

Hi
Having gone round and round with so called customer services. I too would like to make formal complaint. Email would be easier but the link provided by another forum member brings up a page that doesn't seem to work?? Does anyone know of one?
We have been a customer with BT for less than a month - our phones have not worked since we switched to BT and the TV we are paying for doesnt have any bbc or main itv channels. priceless. We''ve tried various 'unhelpful' customer service routes who promise to call us back to sort it and never do. I've even emailed head of retail at BT to let him in on the 'secret' of his shocking customer services set up. But still no response.
I couldn't be more amazed at the brick walls that are put up in the name of wanting to be no 1 for customer service. What a joke.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How Do I register a complaint against the terrible Adobe Customer Service Chat line

I waited for over an hour and a half to speak to an expert this morning about a problem I have with my newly purchased Light Room 5bought and installed 2 days ago. I can't get the Plug in manager to work without the Add buttom shutting down the applcation with an error message .
The expert Prianka could not answer the question and asked me to try again in about half an hour and speak with someone else !.
When I did , I found the Chat option greyed out and unavailable due to high demand ! This is not acceptable from such a big and well established Company .
I am still waiting patiently nearly 5 hours later to resolve my problem.
Adobe should increase its resources for online support for newly bought products and facilitate a priority email or chat on-line complaints servce that better needs the needs of its Customers
Can a manager at Adobe please respond to this question with ba prompt and positive outcome or give me a refund please
Thanks
Message was edited by: Photo Jammer

This is a user-to-user forum. Try tweeting to Adobe customer care https://twitter.com/AdobeCare
In general, you will find people here are knowledgeable and helpful. Describe the problem in more detail - like exactly when the error occurs. Operating system is alos useful too.
John

How can I file a complaint against Verizon?

My husbands phone went bad and they send out a galaxy s4 with no battery or back for it, and expect us to order it from Samsung who did not have them in stock then expect us to order from Amazon. All of this instead of sending a new phone, which they should have if they didn't have the battery and back for what they sent. How stupid can they be???? This is terrible customer service in my opinion.

SharDoss wrote:
You are not understanding what is being said. We did not ask for a different phone. His phone was under warranty. If they did not have a Motorola Droid M, they should have sent the battery and back for the phone they sent. Their excuse was they did not stock the refurbished phones with the backs (if you return a phone to them you are required to send the back cover back also). The battery came in to their stock over the weekend and was mailed by way of USPS on the 18th (yesterday). We received the back from Amazon today but no battery, because the rep didn't want to send it overnight shipping. It comes down to this - if they did not have a complete phone to send, then why wouldn't they send a new one instead of half a phone. I understand the policy of the warranty of replacing it with a like new phone which is a refurbished one, but at least if it was a different style, send the whole phone!!!!!!!!! That is what is stupid about the whole situation.
The ONLY time I have ever returned a phone to Verizon for a warranty issue, I was specifically told to keep the back AND battery, so no you are NOT "required to send the back cover back also".
Additionally, of course Verizon doesn't "stock" refurbished phones for warranty issues. It is a manufacturer warranty. Verizon simply facilitates the manufacturers warranty if you do not want to go thru the manufacturer. While Verizon offers this service, they are in no way required to do so and do not guarantee a quick turnaround if your model is not in stock.
Next time, go thru the manufacturer if you are not happy with how Verizon facilitates the manufacturers warranty.

How and where to file complaint against Verizon's customer service?

I hate it that I had no one to give my business to other than Verizon in my area.
I've had Verizon in early 2000s when FiOS was first available in my area, but the speed sucks so I was better off switching back to dial-up.
Many years have passed so I thought I would try Verizon again as I've heard good things about them. I signed up for the bundle service in 2012, and it's been an internet living hell when you're paying $140 every month and had to struggle daily to get connected onto the slow internet that takes 3minutes to load Google search page if you're lucky (my plan is 50/25).
I've had no internet connectivity on the 2nd floor of my house and I've contacted Verizon many times about it.
First time I'm told the router they provided could cover 100K range, so the problem might be the internet speed. I naively believed them and upgraded my service and got myself locked for another 2year nightmare.
Second time I contacted them I'm told their router could only provide good connectivity if you're within 20ft range. Intersting enough the tech who first installed the modem placed it at the farthest corner of the home that's tucked away from the rest of the house. I already told him that the internet sucked when I had Verizon FiOS when it first came out, but he said let's try place it there. So I think it's only reasonable to have Verizon to send someone to check and see if relocating the modem would solve my problem. The rep told me that can be done at a $154.98 service fees, all the same time does not guarantee that the internet issue will be fixed.
The online customer service person I spoke to has shown no regards on HELPING me to SOLVE the problem; she sounded like she just wants to set up an appointment, collect the service fees, and be done with me. This is not the kind of customer service I expect from a respected carrier. I'm just a frustrated user who wishes the service provider could provide some kind of assistant on helping me utilizing their product. The customer service reps I spoke to has reflected poorly on Verizon, and it certainly tells me you guys don't care about your customers since I'm already trapped in a crappy contract, which you'll get the monthly fee or the termination fees, one way or another. Also, your reps are giving out conflicting and false information. And I'm left on my own to figure out a way to deal with this internet mess. I will be an advocate on the bad experience I've had with Verizon, and as soon as other companies start offering high speed internet in my area, I'll switch in a heartbeat and encourage all my neighbors and friends to give their business to someone who might care a little bit more about their customers.

I feel your pain. That is why we left them ............could not stand the poor customer service either. By the way, we have netflix. Although we had the step up internet connection, netflix was frequently buffering, ot the point that it was not watchable. When we switched over to a known long island competitor, netflix operated like a rocket. So that means I was paying for faster internet connection and getting much less than I paid for.
Good luck.

Complaint against store sales associate

A few days ago I went into an Att store to upgrade to phone. I was greeted by 3 sales associate of which one assisted me. I knew what I wanted so I just told him I was due for an upgrade and wanted a samsung galaxy 6 edge.
But before all that I specifically asked him if my current plan would change since I was grandfathered in with unlimited data which I did not want to lose. He said nothing would change as I am merely upgraded my phone not my plan. I told him if it would change I did not want to upgrade. He reassured me it would not change.
So he went to the back and a new phone for me. He then tells me that since I got a new phone, I had to purchase insurance for the phone and I had no choice in declining. He said I would not be charged for the first month but if I did not want the insurance plan, it was my responsibility to cancel it since there was nothing he could do.
Fast forward two days later when I checked my new bill and service contract online. So my unlimited data was removed and in it's place was some other plan With 3 gigs. I called customer support, which was the friendliest most helpful person. She was able to file a form to try to get my unlimited data back and explained to me about the "optional" insurance plan.
Apparently, the sales associate took it upon himself to lie and change my service contract and add an optional insurance without my consent.
I love Att and I am not speaking badly about your company but I would like to make a formal complaint against the sales representation. How would I do that? I don't want anyone fired but maybe Att can send a secret shopper and see how illegal their employees operate.

I have a similar complaint with a store associate in Indiana. I have been a customer for several years (AT&T Purchased Centennial and I became and AT&T customer (iPhone 3Gs if that helps date the plan) and I have always had 4 mobile phones on my lines. I recently spoke with a store associate about upgrading two of the devices and he proceeded to tell me how much better the new Mobile Share plan is. I have a single phone that is still under contract as I had to remove and add a line to upgrade the phone about a year ago and I told the associate that I was unwilling to sign up for a new plan because I didn't want to pay the $25/month additional access fee and that I would just go purchase two new phones outright from Apple. The store associate GUARANTEED to me that he would waive the additional ($25) monthly access fee if I signed up for at least the 10GB package and got two new devices. I did this and a week later checked online to see the plan updates on my account and did not see the discount so I called the store and spoke to the same associate who said "that won't show up until your next bill." Once my next bill came I had to call again because the discount was still not applied and the associate assured me that he would be speaking with his manager and the corporate office to file the paperwork to get this done but that I should call the customer retention line.Once I called these people they said that they would either revert me to my old plan (which would now be increased in price with two new iPhone 6+ devices) or that they would give me a $20 discount (before my company discount) which due to the structure ends up being only about a $15 discount which leaves me paying an additional $10/month for the next 15 months. I was also told by the "retention team" that they do not stand behind promises made by store employees. This is sad as long-term customer whose family and employees all use AT&T (for now). I get business discounts on Sprint and Verizon as well so I suppose I will start looking at their offers.

Speed Still Slow After Formal Complaint

Looking for a mod to pick this up ...
I raised a formal complaint after having no BB for a week recently. Once the issue was (allegedly) "fixed" and we at least had access again I agreed to drop the complaint. However, our speed has still not gone over 22mb even though I'm on Infinity2. IP profile is currently 21.66mb and speed is below that.
I want to raise another formal complaint against appalling service provision, and frankly fraud in charging so much for a 20mb link.
I need a contact to raise a proper formal complaint and get my line issues (going for 2 years now) resolved.

Well, I am in the same boat! Two years ago when I took infinity I was achieving the BT suggested speed of 24 Mbps, it lasted for a few weeks then started dropping. Since I have complained and on two occasions when the speed haps dropped to less than 16 Mbps BT have sent and engineer to check the installation etc. In doing so he connects a device to my modem and Hey Presto! the speed increases back to 24 Mbps. Longest it stays there for is a month and almost as though it is calander triggered, it starts to drop.
Complained again yesterday, the BT suggested solution was for me to have a new modem and that would definately fix my speed issue and restore it back to 24+Mbps (all this is quoted verbatim) but, I would have to contract for another 18 months!. BT will not fix the issue first though as they have now added a note to my account that 12 to 17 Mbps is the best I can get. However, using the BT website and looking at the upgrade links the line check suggests 24 to 30 Mbps - wholly misleading I think.
Also as part of yesterdays nonsense with tech support and a reset of the hub FON is not active and calling them today it is as though I am talking a foreign language - I am being asked to go and find another hotspot!!
Hancop, how did you go about making your formal complaint?

Filing a complaint against Verizon?

Last month, I attempted to sign up for high speed internet and phone service through Verizon. A $100 deposit was required for the internet and taken out of my account, yet I never receieved anything from Verizon. I called to cancel the order, and at first, they couldn't even find an order. Then they found it, or so they claimed, and cancelled it.
I asked for my $100 to be refunded and was told it would be returned. Well, after a week, there was nothing, so I called back. Kept getting transferred and was told 6-8 business days. After 8 business days, still no money. Called again. Kept getting a run around. Was transferred countless times, talked to many unhelpful, incompetent **bleep**, and was basically told to keep waiting.
Finally got some woman to tell me it was being processed and would take 3-5 business days. Yesterday was business day #5 and I still never got my money back. Called yesterday and was told they were going to try and track the refund, and that I would be getting contacted today.
Today came and it's now 9:12 PM. No money, no call back. I called Verizon 3 times today. First time, I talked to some **bleep** who told me it wasn't Verizon's problem. **bleep** better believe it's your problem. My account has a $100 charge on it from Verizon. So I hung up on him and called back.
Talked to another **bleep** who said I had to either keep waiting for my money, or I could talk to a supervisor. I asked for a supervisor, and after being on hold for 10 minutes, was told I couldn't speak to one. So I got mad and hung up.
Called back a third time. As for a supervisor and was told I was speaking to an account manager. She was unhelpful(typical) and transferred me. I spoke to another woman who said she didn't understand why I didn't already have my money, and that she would send my information to a manager. Now I'm supposed to wait until tomorrow to find out if I'll ever be getting my $100 back.
I NEED that money back ASAP! That was half of my paycheck. I work for minimum wage and only get paid every two weeks. I am part time. I make barely any money. I WANT MY MONEY REFUNDED NOW AND I AM SICK AND TIRED OF BEING LIED TO, IGNORED, AND STOLEN FROM. How in the hell do I get my money back, and how do I file a complaint against these **bleep** who can't even do a simple job?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

How to Lodge a Formal Complaint against an Authorized Reseller

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