How to make a formal complaint?

I would like to make a formal written complaint. I have contacted Apple by telephone and was told to complete the form on apple.com/feedback, which does not provide sufficient space to make my complaint. I have visited the store and was told by the manager to visit the same website. I was also advised and provided with the stores contact details. However, the manager did state that the complaint would remain internal within the store.
I do not find that this is acceptable and I would like to make a full written formal complaint, without having to send a letter to the US.

I would like to make a formal written complaint.
Were a tuxedo while using a word processor to write the letter.
If the form on the web does not fill your needs send a letter to Apple. You can find their address in Cupertino California quite easily.

Similar Messages

How to make a formal complaint to Ofcom about BT?

How long does it take for a phone line to be activated for a new built property? In our case a new phone line takes 2.5 months already and is still not completed. And absolutely no line over the xmas and new year!
This is the time line of our phone line order:
08/10/13: order placed, engineer visit scheduled for 24/10/13;
24/10/13: engineer no show, no notification about the status;
between 24/10/13 to 08/11/13: numerous phone calls to BT, was told to chase developer because the problem was with them, BT openreach has to complete a survey on the outside before everything can move forward;
08/11/13: been informed by order management team that we will have an update by 15/11/13, obviously didn't happen;
18/11/13: been told the order got delayed again and the external planning was scheduled to complete on 03/12/13, engineer visit rescheduled for 06/12/13;
05/12/13: got a text message informing us the order got delayed (for the 3rd time) that there were 2 blockages outside for the line and we would be updated on 14/12/13 while another team from BT was telling me the engineer visit is going ahead; took an hour clarify that there would be no engineer visit and we would be updated on 14/12/13;
13/12/13: spoke to BT order management again, was assured that BT openreach engineer was onsite to clear the blockage, and we would be given an appointment on 14/12/13. no further delays was expected;
14/12/13: no phone call from BT all day;
16/12/13: called BT order management, was told BT Openreach engineer only managed to clear on blockage and the other one was schedule for 24/12/13, which is xmas eve! So this is a BT way of telling us that we won't have a phone line during the holiday season and an order of a telephone line will take into the new year!
This is 21st centry Britain we are talking about and a suburb London home we try to have a phone line installed. I am sure it won't even take that long in a remote island in the Pacific ocean! I wonder how regulators like Ofcom can turn a blind eye on the appalling services we get from the providers in this country. Would appreciate if anyone could let me know how to make a formal complaint about BT in this case. I don't care if it is BT openreach's problem, it is BT's collective failure for customer as a corporate!!!

Understand it might be a openreach issue and new build usually takes longer - and that's why we have been more than accommodating so far. the prob is that our contract relationship is with BT not Openreach. if BT cares about customer services, they they should be on the case with Openreach (since the latter is their supplier, there must be a service standard between the two otherwise Openreach could be the best place to work because they can unilaterally decide how long it takes them to do a job!)
Along the way we had msgs from BT order management saying we will update you on this date. Don't call us before that date but they failed even to give us the update on the day! Surely this is the culture of not delivering unpleasant msg.
I am 6 months pregnant and on top of another young child and work, having to get stressed about the whole fiasco is just not on! Let alone all the time and money wasted on this just for the basic household service!!

Re: how to make a formal complaint

Hi
Having gone round and round with so called customer services. I too would like to make formal complaint. Email would be easier but the link provided by another forum member brings up a page that doesn't seem to work?? Does anyone know of one?
We have been a customer with BT for less than a month - our phones have not worked since we switched to BT and the TV we are paying for doesnt have any bbc or main itv channels. priceless. We''ve tried various 'unhelpful' customer service routes who promise to call us back to sort it and never do. I've even emailed head of retail at BT to let him in on the 'secret' of his shocking customer services set up. But still no response.
I couldn't be more amazed at the brick walls that are put up in the name of wanting to be no 1 for customer service. What a joke.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

How to make a formal complaint - no one seems to b...

Hi all - I'm new on here and have joined to try and find some help or answers since BT don't seem to respond to 4 formal complaints... I have had broadband issues for 4 months - the connection drops off - usually overnight (I work online on nights doing shift work) and is unreliable at the best of times. I have had an engineer out - a new hub etc. THERE IS NOTHING WRONG with my set up as it works perfectly fine when it wants to. It is my belief that BT are doing some work on our lines as other people in my village have experienced similar issues. I have informed BT that I want some explanation/compensation for my loss of work as a result of the connection dropping off. I have informed them that I will be cancelling my direct debit and not paying my most recent bill because they have not honoured their contract and given me satisfactory service - let along customer service. My complaints have been ignored. I even spoke to an operator 2 weeks ago who wanted me to pay my bill and I listed the reasons why I was not prepared to until I had received an explanation from BT as to why my broadband was not consistant. He advised me that he would pass on the information and get someone to contact me. No one has. I have now been cut off and the only direction the automated telephone system will put me in is to pay my bill and be re-connected. I am feeling undervalued as a customer - stressed with my lack of reliable broadband which I rely on for my work as I work from home - and frustrated by the fact I cannot talk to anyone. If anyone can help me I would be so grateful as I'm at my wits end. many thanks in advance.

susannah75 wrote:
Hi all - I'm new on here and have joined to try and find some help or answers since BT don't seem to respond to 4 formal complaints... I have had broadband issues for 4 months - the connection drops off - usually overnight (I work online on nights doing shift work) and is unreliable at the best of times. I have had an engineer out - a new hub etc. THERE IS NOTHING WRONG with my set up as it works perfectly fine when it wants to. It is my belief that BT are doing some work on our lines as other people in my village have experienced similar issues. I have informed BT that I want some explanation/compensation for my loss of work as a result of the connection dropping off. I have informed them that I will be cancelling my direct debit and not paying my most recent bill because they have not honoured their contract and given me satisfactory service - let along customer service. My complaints have been ignored. I even spoke to an operator 2 weeks ago who wanted me to pay my bill and I listed the reasons why I was not prepared to until I had received an explanation from BT as to why my broadband was not consistant. He advised me that he would pass on the information and get someone to contact me. No one has. I have now been cut off and the only direction the automated telephone system will put me in is to pay my bill and be re-connected. I am feeling undervalued as a customer - stressed with my lack of reliable broadband which I rely on for my work as I work from home - and frustrated by the fact I cannot talk to anyone. If anyone can help me I would be so grateful as I'm at my wits end. many thanks in advance.
Hello susannah75,
Welcome to the forum & I am sorry to hear of your problems with BT.
Perhaps moving to an alternate service provider could be a preferable option for you.
If enough people were to do this perhaps BT would have to revise and offer a more acceptable level of service?

How to Lodge a Formal Complaint against an Authorized Reseller

Hi All,
I just had a bad experience with an authorized reseller in Macau (details on the incidents will be added at a later, since I will be going back to the store today to try ratify the situation again), and would really want to make a formal complaint against its service (not the product). Is there anyway that I may formally contact Apple to express my frustration, since I could not find any link in the Apple website that direct me towards something close to a "complaint departments".
Thanks in advance

If you still feel that you need to contact Apple after your visit to the store, I would send a letter to Apple corporate headquarters (address in upper right corner):
http://www.apple.com/contact/
And, you might want to address the letter to the person listed here:
http://en.wikipedia.org/wiki/RonJohnson%28Apple%29

I wish to make a formal complaint about when i called through to your customer support department.

I never make formal complaints but i feel really compelled to do so right now because I was so upset by the service I recieved I wasted 2hours and I even broke out in hives I was so fustrated. It was really annoying when I was speaking to the lady because she kept going away from the conversation after I was answering a question. I would answer her request/question then sit there waiting for her to communicate back and the line was silent after approx a min I would say "hello?" and she then would continue with the conversation. Or the line would go silent for ages and after sitting there I would say "is anyone there?" and she would again continue the conversation. I felt like she was very very distracted as she still didn't seem to understand what i wanted after 24mins!!!! I was thinking maybe she's talking to someone, maybe shes trying to have lunch or maybe she's reading a really good book at the same time??? What every she was doing she wasn't helping me and she wasn't listening to me. My problem was a relatively easy one. I just needed to get past the "Adobe Acrobat Trial" popup as it didn't find my installatiion of my new purchased Adobe Acrobat X Pro.
After listening to your hold music till I wanted to scream I hung up and continued to try and solve the problem myself online. Luckily I found the "Live Chat Help" a customer service officer (I think his name was Punhub- something like that) assisted me with professionalism and quickly. He made me feel maybe it will be ok to continue to purchase & use Adobe products, as after speaking to the girl on the phone I wanted to never use any Adobe products ever again.
This ended up to be a 3 hour ordeal instead of a 7 minute product installation and a 10min max customer support assistance (even though of course it would have been better if I didn't need to use customer support and my installation to have worked right, but i understand sometimes things happen).
I just want the customer service offices that are on the phone to pay attention to us (their customers) and actually listen/understand our problem, instead of taking a nap during the process.
Sincerely, your customer
Kristal Johnson

An added comment to extend graffiti's info a bit, your experience is similar to how many of us ended up here looking for answers. In that sense, why not ask your question here and see if you get an answer. The response time will not be immediate, but it is often more directed to your need from other users that have either experience the problem or have seen the problem from someone else. The long term knowledge here is rather large as a result and often is more than calling Adobe. Of course, there are some questions we would still refer you to Adobe for an answer since they are not related to using the product.
Welcome to the world of other users.

How to make labview scorm complaint

Hii,
     I have build an application.
     I want to incorparate that application into SCORM complaint Learning Management System(LMS).
     What settings have to be done to achieve this task,is it possible.

vaidehi_joshi wrote:
hello,
SCORM is a set of technical standards for e-learning software products. SCORM tells programmers how to write their code so that it can “play well” with other e-learning software. It is the de facto industry standard for e-learning interoperability. Specifically, SCORM governs how online learning content and Learning Management Systems (LMSs) communicate with each other. SCORM does not speak to instructional design or any other pedagogical concern, it is purely a technical standard.
Again, it seems that it is the application that needs to be compliant...
Bill
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.

How to lodge a formal complaint for billing errors???

I have had billing errors for the past 2 months. I speak to customer service and they keep (very nicely) taking my data and my bills are still coming in wrong.
Does anyone know how to escalate?
Thanks!

I truly hope someone with authority can help me with a billing issue I cannot seem to get anyone to resolve. I have tried severeal times to get this resolved with Verizon customer service, a supervisor/manager at Verizon customer service and a Manager at a local Verizon wireless store. I noticed I am getting overage charges for my account which I have had with Verizon wireless since the early years. I have 4 smart phones and one work pad on the service under one account. Back in November, I received a notification that my account was about to exceed the 10 GB allowed on my service agreement and would I like to add an additonal 7GB for $10.00 per month. It said if you want to add this, reply YES. I replied YES. I even still have the text and response on my smart phone.
One of the customer service reps and Supervisor/Manage I spoke with said they didn't show any record of the Text from Verizon or my response. I asked how that could happen when the tesxt message and response are still on my phone. The Manager said they couldn't just take my word for it since they didn't see anything about the text to me or my reply. She stated I would have to take my phone to a Verizon Wireless Coirporate location (Montgomeryville, PA) closest to me, show the Manager my text message and my reply on my phone and have the Manager go in to my account and make a note that they personally saw the text messages and then contact customer service back.
I did that and even took a picture of my phone with both text messages on it to leave with the Manager at Verizon. He went to his office and came back in about 5 minutes and said, "Okay, I made a notification to your account that I saw the text messages on your phone.
I re-contacted Verizon Customer service the next day, spoke to a customer service rep and another supervisor/manager who said, nothing could be done because Verizon doesn't offer that plan anymore since it was a special offer back then in November. Even though both the Manager and customer service rep agreed it wasn't right and they were sorry, they couldn't do anything about it since it isn't offered anymore. Instead, it will cost me an additional $30.00 per month to get an additional 6GB added to my account. They finally offered a few months credit for the difference between the $10 and the $30 but it just isn't right.
I hope to hear from someone to do the right thing. The real clincher is that I am a Verizon Retiree. Really helped me out a lot so good luck to those of you that aren't.
Ed

How do I make a formal complain?

Hi,
I can't find any other appropriate forums to post my question other than here.
Could someone please advise how I should go about making a complaint and be heard by BT personnels who can actually help me and not shout their opinions at me through the phone. I have tried raising the matter and was directed to speak to a manager who disappointingly, was extremely rude and shouted at me on the phone.
I made an order with BT in advance thinking that I could get the service up and running when I move to my new place. However, BT screwed up on my order and was forced to cancel my order. I was not informed of anything until I made the call to BT myself. By then (a month after I made the order), the appointment date given to me was 2 weeks after my move in date. I do not understand why as a customer, I am left to deal with BT's mistake with no explanation except that "sometimes there are problems with technology". I am very disappointed that BT treats their customers as second class and do not attempt to make up for their mistakes.
I do not wish to waste any more time trying to call and risk speaking to another rude manager and would like to know how I can make a formal complaint that will be addressed in a respectable manner.

Hi h13w,
If you fill out the contact us link located in the about me section of my profile we can take a look at this for you.
cheers,
Chris
BT mod team.
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Formal Complaint - Does BT Care ?

After many many faults on my phone and broadband service, I want to make a formal complaint about my latest fault. Does anyone have a WORKING link to a formal complaint procedure ?
I've tried the "contact us" routes but am getting nowhere fast, a weblink would be really useful as I want to take this complaint as far as possible up the BT food chain.

Hi hancocp,
I've replied to your post on BT Infinity 2 Speed Issues.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

How to make a complaint about in store Apple customer service on iphone4S ?

Hi all,
I'd like to know about how to make a complaint about a very unpleasant service experience and I'd also like to share this story with you to see whether you guys have any comments (good/bad all welcomed!).
I booked a genius bar service to see the technical consultant at 1:00 pm yesterday. I came at around 1:15 pm and I was told by the order person (i.e. the person who holds a list of bookings on an ipad and instructs customers to queue) that I had to book another service time (i.e. next week).Our conversation was not pleasant and is (roughly) the following one.
Order person: You missed your appointment so book another one and come next week.
Me: I had my work and that is why I am late.
Order person: Sorry you need to book another one.
Me: No other alternative? I took a bus and came all the way here.
Order person: Or you can try Bondi.
Me: ............No other alternative?
Order person: Or you can wait for half an hour to one hour. You have seen how many people there are here.
Me: All right. I understand so can I ask you some technical questions?
Order person: You need to make a booking and talk to a genius service person.
Me: I just want to know given the issue I have if I can make a replacement.
Order person: What is your problem?
Me: I bought this iphone here in Sydney and gave it to someone who lives overseas as a gift. When he made a call he frequently could not hear anything from the other end. I bought two iphones, one black and one white. (I showed him my reciept.) The white one works but the black one doesn't.
Order person: Did you restore it?
Me: Yes and I brought it here. (I showed him the iphone.)
Order person: You do not have a micro-SIM card in the phone?
Me: No because I do not use an iphone.
Order person: If you do not have a SIM card then how can we assess it?
Me: So you need a SIM card?
Order person: Yes.
Me: I came here three times and different people told me different things. The first two times both the came-up people said just take your phone and we can offer you a replacement. So I think this is how it should be.
Order person: Well, I'm sorry!!! Now you know you need to have your micro-SIM card.
Me: Can I see your manager? I want to know exactly what I need to do.
Order person: I am the manager at the moment.
Me: So that is all I need to bring? Iphone and its SIM card.
Order person: Yes.
Me: OK.
Order person and his colleague had an unpleasant laugh after I turned.
There are a few things I want to make a complaint on and I'd like to see you guys' opinions on this.
The order person's attitude was not very acceptable. I understand he is an expert in this area but I believe there are non-expert customers like me who takes time to understand. Some of his words and his laugh made me very uncomfortable.
Even I have come three times I am still confused about what I need to bring to see the genius service person. I can bring an iphone but I do not have an Australian micro-SIM card (since this iphone is a gift to other people who lives overseas).
Thanks for reading all this! Any comments or suggestions are more than welcomed, both good and bad!
Please let me know if you know a proper place where I can make a complaint!
Thanks!!!

Thanks for your response and yes, I haven't thought about the warranty being not international.
Having said this, using all the modern technology of identifying and tracking my device to e.g. figur out the warranty status, I find it not satisfactory. People like in my case relocate from time to time and Apple as an international company with employees world-wide should know better I think and I expect a more customer oriented problem solving attitude and -if you want to make a difference - it sure is possible.
Yes, I know the cue information from Manhattan, but in Hamburg you get other educational information on them.
For me there is a gap between the glamourous coolness, hand-shaking and introducing oneself on one hand and the unsatisfactory problem solution from the customer's perspective. As such I am already annoyed/frustrated when my device is not working as it is supposed to. Getting just process-required and not flexible responses does not help.
And no, I don't feel well, if I have an appointment scheduled for 10 minutes, invest already hours to make it happen and stay for much longer.
What annoys me is that I get the impression despite the fact that as an 'already educated customer' I do a lot myself in figuring out what to do best and be considerate and I am still confronted with an attitude as if I don't 'function good enough' as customer and should know this and that and better. This *****.

How to make External Reference number and Ref Date Mandatory in Complaints

Dear Experts,
Greetings!!!.
How to make External Reference number (EXT_REF_NUMBER ) and Ref Date ( EXT_REF_DATE ) Mandatory in Complaints.
Regards,
Sany

HI,
You can use Incompleteness Procedure to make those fields mandatory in complaint transaction.
Regards,
PP

How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics!

Hello community!
How do i make an official complaint about an app? They have stopped access to my account and are trying to extort money via paypal (skirting Apple) to allow me access again!! Who might i contact regarding this behavior? Does Apple have a code of ethics required for apps?
Ive used this app for a couple years now, invested a significant amount of money developing my account over that time (close to a couple of grand id say). The Apps support wont discuss the situation, just demand the cash to reopen my account. There is no anual fee or anything.... Its extrordinary behavior to now be faced with this loss of investment.
I dont wish to go into more detail in the public domain but your help in directing me to the apropriate contact/department would be greatly apreciated. I'm located in Australia.
Best regards,
Mike

All I can suggest is to contact iTunes. You should not have been able to create a new account with the same email address
Apple - Support - iTunes - Contact Us

How to make exit class unicode complaint

Hi Experts,
I am trying to make class of category 'Exit class' unicode complaint as it shows me error message as "The program "ZCL_EX_DEF_STP_GATEWAY========CP" is not
Unicode-compatible, according to its program attributes."
But in properties section whenever I try to check unicode flag it shows message as
"Exit classes/interfaces can only be edited using the BADI Builder".It do not allow.
Is there any way to make it unicode complaint?

hi Yogesh,
Try to use SE18 and see if there is any option for this.
Regards,
Vivek

How do i file a formal complaint against ATT Uverse?

That would depend on who you want to file the complaint to (e.g. another department of AT&T, a watchdog group, or a government entity), as well as what the complaint entails, and what you expect to come of your complaint.
Care to fill us in? Don't have to give details, a brief summary would do.

The BBB (Better Business Bureau) is probably the best place. Look them up online and file a formal complaint. I'm thinking of doing the same due to the data issue. I'm tired of paying for data I don't get to use. AT&T doesn't reimburse you for unused data that you pay for but don't get used in time but they sure tack on that extra $15 GB if you go over. As a "convenience " of course. I lost 5GB a few months ago. I might as well have just written AT&T a check for $50 as a gift. I was able to get out of a 2 year contract with T-Mobile for the same reason. You can pretty much name your terms. Good luck!!!

How to make a formal complaint?

Similar Messages

Maybe you are looking for