How to refund money for non activated Icloud storage service?

Good day!
While ordering add 20 GB storage in Icloud, APPLE has charged me 3 times but service is not activated.
I still have 5GB free storage on Icloud. What i did wrong?
I wanna to refund my money!!!
Thanks,
Alex

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

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