How to set the number of rings for the agent phone rings before it get the not prepared state

hi, how to set the number of rings for the agent phone rings? before it get the not prepared state.
thanks

The following assumes that you are using ICM with an IPIVR etc (not using CVP), as the answer is different for CVP
What you are looking for is called "Ring no answer time". It is set in the Agent Desk Setting List tool.
Regards,
Kevin

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How to set the number of rings for the agent phone rings before it get the not prepared state

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