How to show pop-up at Interaction Center

Question

Dear friends,
I would like to share with you how to show pop-up screen at Interaction Center.
As you should knows, IC doesnu2019t show pop-up screen, because the philosophy in IC is to avoid all theses pop-up.
Sometimes we need to show these pop-ups, so I want to explain how to do that.
Before CRM 2007.
Note 487734 - Popup windows in Customer Interaction Center
This consulting note explains how to do a simple change in standard abap program.
At CRM 2007, do the follow:
View CRMV_IC_POPU control in which Business transaction profile will be allows pop-up screen. This view can be maintained through tx SM30.
There are two field u201CBusiness Transaction Profileu201D and u201CAllows Dialog Boxu201D
The first one fill with the name of your Business Transaction Profile, unfortunately list value of this field is not working, so you must type the value correctly. Next, mark the check box u201CAllows Dialog Boxu201D.
You can find u201CBusiness Transaction Profileu201D name, doing the follow:
Tx SPRO, IMG, CRM, Business Roles, Define Business Role.
Select your Business Role and then double click on folder u201CAssign Function Profilesu201D, next at colum u201CFunction Profile IDu201D locate value IC_BT. Your Business Transaction Profile is the value at the field u201CProfile Valueu201D, standard value use to be DEFAULT.
Type this value, e.g. DEFAULT at field u201CBusiness Transaction Profileu201D in table CRMV_IC_POPU.
Best regards,
Lalas

Answer 1

I was dammed by a helldemon and so I will never be back to my dear CRM.
But anyhow, thanks man. I'm taking this to my I_SHOULD_REMEMBER_THIS file.