How to switch unwanted Premiere Elements - purchased from Best Buy - to Photoshop Elements? [was: Is the Amazon chat assistance ever available or is it a myth?]

Chat is supposed to be available but never seems to be. Has anyone succeeded in getting through?

Thanks for the reply Barbara. I suspect I know the answer to this, but I was hoping to persuade Adobe to allow me to correct my stupid mistake: I purchased what I believed was Photoshop Elements. In fact it was Premiere Elements, which I blithely installed on my new Macbook. What chance do I have of getting the installation cancelled and replaced with Elements? I purchased the softtware fro Best Buy. 

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    Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.'   I have an invoice and the pickup notice from Best Buy.   What other information does Best Buy need?   What will they do?   Will I get a new box?   What happened to the days of just typing in a simple s/n?   

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    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Cannot find site to get Serial Number for Photoshop Elements-urchased from Best Buy

    I purchased Photoshop Elements 10 from Best Buy last night. I am trying to access the serial number to activate it, but the site that the label tells you to go to and enter your redemption code is not working. Anyone know how to help?
    Thanks!

    Either wait a while and try the site again, or contact Adobe:
    http://helpx.adobe.com/contact/
    Since it's the long holiday weekend, you might have to wait until Tuesday for Adobe support to be available.
    You should be able to use PSE10 as a trial version until you get a serial number.
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  • Just bought Elements 12 from Best Buy, Tried to redeem serial number. Keeps rejecting Redemption code.

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    Have you also checked your receipt? And have you tried this?
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  • Photoshop Elements 10 from Best Buy - incorrect Redemption code

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    Hi RedderArt & ilmiocuore33,
    Do you have the invoice for the purchase made at best buy?
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    Contact Adobe Support

  • How do i transfer all my pics from Picasa 3 to Photoshop Elements 13

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    Gummermaut18
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    ATR

  • How can I import file of photos from external drive into photoshop elements 11 organizer?

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    Hi,
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  • How do I import RAW (CR2) images from Canon S100 into Photoshop Elements 8?

    From Adobe support I downloaded Camera_Raw_6_1.zip.  Extracted files, cut original Camera Raw.8bi file and pasted in a new folder.  Then copied the new version of Camera Raw.8bi into the empty file format location.  Still get "Cannot open ...CR2 because it is the wrong type of file."
    Thanks for any help.

    Hi,
    The Canon S100 wasn't supported until version 6.6 of camera raw and that isn't supported by pse 8.
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  • I just purchased photoshop elements 12 from Best Buy. Followed instructions and triple checked the redemption code I entered. Invalid???

    Trying to install new elements 12. The Redemption Code that came in package is INVALID. Please help!

    I have a similar issue with Photoshop CS6.  The site would not give me the serial number when I provided the Redemption Code. It said I didn't need a serial number, just install/download the software.   The install process requires the serial number.  I ended up in chat. Apparently they have retrieved my serial number and I should now be able to sign into my Adobe account and retrieve it.  The catch is that they said it could take up to 24 hours to show up for me.  So I have lost the day now. 
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  • How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

    How do you get an actual human being to speak with at apple to help with customer service?

    The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
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  • Purchased photoshop elements from best buy. how do i download to macbook pro?

    I purchased photoshop elements and premiere elements 11 from best buy and have a macbook pro. How do I download to my mac without a cd drive?

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  • Why I refuse to buy anything from Best Buy, ever again.

    Let me just preface this by saying that I have always defended brick & mortar stores.  I enjoy being able to go into a store and compare the look and feel of items.  I enjoy being able to talk to someone at the store regarding the items and their experiences.  I used to shop at Best Buy for this; however, due to a recent experience I can say I will never set foot into a Best Buy again.  This post is more of a warning to people who may consider purchasing from Best Buy, what they can expect to receive in terms of salesmanship, customer service and general experience if they encounter issues.
    We were purchasing a new refrigerator and decided to make our first stop Best Buy.  There was an open box Samsung refrigerator which we liked.  After exploring various refrigerators, we spoke to a sales rep about it.  We asked questions about why the item had been returned, if it would be cleaned prior to sale (it was very dirty inside) and how long it had been used before it was returned.  We were told it was returned simply because it was too large for the space, that it would be cleaned and it was only used for a week or 2. After debating, we decided to purchase the item.  I previously had a Best Buy credit card, so they were able to look up the account info since I no longer have the card.
    Fast forward 3 weeks (we were moving and scheduled the delivery out a bit) and the refrigerator comes.  The item comes just as dirty, if not worse, on the inside.  Also, it arrives with 2 broken shelves and a broken kickplate.  Since we needed some form of a refrigerator for our daughter's formula, we plugged it in and planned to use it.  I immediately called Best Buy 800 number to schedule a return and the purchase of another refrigerator.  We worked through the 800 number and a supervisor at the store to schedule the return and a new purchase.  We were informed that it would take 7-10 days for the item to be delivered.  They stated that we could use the current one until the new one was delivered... which was great, until later that night we found out that the fridge was not cooling at all.  I contacted the 800 number again to see if, due to the circumstances, we could bumped up on the priority of the delivery.  I was greeted by a very rude woman who said no.
    Needless to say, we purchased a new fridge later that night from Lowe's who delivered it the very next day.  I called Best Buy (again) to cancel the order and have the old fridge returned - so the story should end here.  
    But it gets better!! (Or worse?)  The warehouse people screwed up and the return/refund was not done properly.  This has led to the credit card company now stating that we owe them money for an item which was returned.  I have no receipt since all of this was done over the phone.  Citibank (another terrible company) refuses to contact Best Buy to confirm that the item has been returned.  Best Buy refuses to contact Citibank to let them know that the item has been returned.  Both companies (but this for is for Best Buy) have absymal customer service and refuse to put the customer first and take it upon themselves to resolve the issue.  For 2 months I have attempted to get the money refunded and wasted at least 10 hours on the phone.  
    As I started this post off this is more of a warning than anything.  The issue will be resolved soon, I've had to get a new card issued from the bank and the local store will refund my money (they have to have an actual card to refund the money, but they don't need one to purchase the item?  Uh, seriously?)  We are going to be looking for other appliances soon (as well as other electronics) and I will never purchase from Best Buy again.  Amazon and Lowe's is where I will purchase all appliances from in the future.  Their customer service blows Best Buy out of the water, their prices are better and they have more knowledgeable staff.

    Hello kmschmehl-
    I cannot truly express how sorry I am to hear about your total experience with the delivery and subsequent return of this fridge.  It certainly sounds as though Best Buy has put you through the ringer and I can absolutely understand your disappointment and anger with us.
    While it sounds like some aspects of the purchase and delivery were at least adequate, any opportunity that we had to show you why you should purchase from Best Buy went by the wayside.  However, Best Buy is not in the business to provide merely adequate experiences and I am saddened that this is the best we could summon for your purchase.  We are capable of better than what we showed you.
    I’m glad to hear that you have finally been able to get the assistance you needed to get this refund resolved and make you whole again.  In addition, I do hope that you are enjoying the fridge you purchased at Lowe’s.  I certainly wish that it had been a Best Buy fridge in your kitchen instead, but I can understand why you chose to go with another retailer.
    It sounds like the store has you in good hands once your card arrives and I believe that the reason they need the physical card is that the credit card company requires it to be physically scanned for returns.  Hopefully you will not run into any further issues with this refund and it’s my hope that sometime in the future, you might grant us another chance at your business.  I will be sending you a Private Message with some additional details as well.  To check your Private Messages, please log into the forum and click on the envelope in the upper right hand corner.
    Please let us know if you run into any further concerns.
    Sincerely,
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • What if you have not received a call from Best Buy?

    I've been reading these forums the last week and escpecially the last few days, and I see all these posts about how people are getting phone calls and setting up appointments for their iPhone4 but I have not yet recieved a phone call from anybody from best buy..  I went to the best buy mobile in yorktown shopping mall (Lombard, Illinois) and my friend and I were #1 and #2 for the pre-orders.  I know that because, the girl that was working had just opened the store, and she wasn't even aware that they were doing pre-orders for the iPhone4 she ended up calling her manager, and a district manager to confirm that indeed they were.  So my question is what happeneds if you don't get a call? Should I be worried that I will not get my iPhone4 tomorrow even if I am #1 / #2 in-line for the pre-order?

    I was #1 for the 16GB Black iPhone 4 at BB Waterford (571) in Orlando. I haven't received a call yet, either, and just called them to see if they'd begun making appointments at all yet. The CS rep (not the Mobile Sales rep -- they were busy) informed me that they would begin calling to set up appointments TOMORROW (6/24) and that no appointments had been made yet.
    I didn't inquire further since she wasn't a Mobile rep, but I'm hoping she was confused and that they'll begin scheduling today. I don't know if they have inventory on-hand yet or not, but if they do I don't understand why they'd wait til the day of launch to schedule appointments for that same day.
    I've got an inventory request in on one of the other boards to see if they do indeed have stock yet. Hopefully that will shed some light on the situation.
    In any event, you're not alone!

  • As of last night, i have a 16G iphone4...​...from Best Buy

    So my tale of woe is me is short and sweet.
    -Preordered iphone 4 from Best Buy in huntington station NY on the first day.  Launch day came, the store was shorted, i didnt make the cut.  Out of 12 people, i was now number 3 on the next shipment.
    -Like most of you, i hadnt been told when, or if the next shipment was even coming
    -Compounding the problem, was that i'm leaving tomorrow for a 2 week vacation, and if the phone came and i couldnt be there to claim it, i'd get bumped down the list, and most likely wait until august
    -Huntington Station store was absolutely no help, very rude, told me no way i'd be able to return my gift card, etc etc
    WELL
    Last night i called again to complain, and got a hold of someone who was surprisingly helpful.  Informed me that hes not sure why, but he caught wind that the Riverhead store has a bunch in stock for walk ins, and they didnt take preorders.
    I called riverhead at 7pm, and they said they had a bunch, but theres some people on line.  Gave her my number and name, told her i was getting in my car, i'll be there in an hour (its 45 miles away and rush hour), and to call me if they run out so i dont waste my time.
    Show up at 8:25, wait behind one person, walk out of there 10 minutes later with a beautiful new iphone 4   I'm canceling my presale today from huntington and thanking the guy who gave me the tip.  Apparently Riverhead got 60+ on their first shipment, but Huntington Station (who took preorders mind you) got no more than 20.  Does this make any sense?  Absolutely not.  But now i have my iphone, its definately amazing and worth the wait, and i dont have to deal with this bull anymore
    Keep plugging away everyone!  Just keep calling different stores!

    Completely agree.  If i wasnt able to get the phone, i'd obviuosly be more peeved about the situation, but i have it so its rolling off my back at this point.
    But you're totally right, and its completely poor inventory management on BB and Apple's part.
    A preorder is a guarantee of product when inventory allows.  To have one store 45 miles away have 60 while the other store barely had enough to fill 10 people on the preorder, is just poor poor business practice.

  • I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adode customer services aren't interested.

    I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
    Where do I go next? Credit card company to ask for a refund?

    57dibbs
    Has you contacted the seller through its Customer Service?
    If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
    your question in the seller's forum (PC software section)?
    But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
    http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
    and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
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    Visit the page listed on the back of your prepaid card to submit your code and proof.
    For customers inside North America, www.adobe.com/go/edu-validate
    For customers outside North America, submit through your region's customer portal below:
    Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
    Verification can take anywhere from 2 to 30 days to validate.
    If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
    Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
    Thank you.
    ATR

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