How to view Knowledge Article Assignment Block in Service Confirmation

Hi dudes,
CRM 7.0 introduces Knowledge Articles, which can be used in Service Orders, Repairs, etc, they have an assignment block for this purpose. Unfortunately, it is not available for Service Confirmations.
I'm not sure if it is possible to reuse the asignment block in this case. I found an interesting WIKI entry which tells how to display a z table in an assignment block. There is also information about how to assing a view to a component on building blocks config guide C04.
So I decided to follow those indications, and try to reuse it. It looked (apparently) easy (at least with my poor knowledge, since I'm new on this).
From the service order (BT116H_SRVO), I wrote down the technical data of the KA assignment block:
COMPONENT: GSDOCFLOW
VIEW: HdrDocFlowEF
I want to add it to the service confirmation (BT117H_SRVC). So I went to the Runtime Repository Editor:
- Added View in ViewSet BT117H_SRVC/OVViewSet with component: GSDOCFLOW and View: HdrDocFlowEF.
- Saved.
I went back to the Component Structure Browser, View BT117H_SRVC/OVViewSet, Configuration tab, but the new assignment block is not available!!!
The C04 guide creates a component usage before adding the view, which I don´t know if it is needed in this case. Checking BT116H_SRVO, there is a component usage for KA!!! but I tried to replicate it and I got to the same point.
Maybe it is not as simple as I thought. I would really appreciate any advice on this issue
At least, please let me know if it is feasible.
thanks a lot!
Pablo
Edited by: Pablo Rodríguez Mateos on Sep 8, 2009 9:12 AM
Edited by: Pablo Rodríguez Mateos on Sep 8, 2009 11:24 AM

Thank you Enrique. I'll keep investigating. As soon as I reach a conclusion I'll let you know. I give you 2 points for the effort.
Regards.
Pablo

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