Hp 2000-2b89wm usb ports stopped working and sound has started to work then stop working

Question

My wife bought a Hp 2000-2b89wm notebook brand new alittle over a year ago. Has had a few minor issues but nothing major. About a month ago after it downloaded a bunch of updates the sound would work if you boot the computer but after about 10 minutes the sound would cut off. If you reboot the computer it will work again, but it is the same thing over and over. Today we found the all the usb port have stopped working. The system says they are there and working, but they will not find anything or work. Any ideas how to solve these problems?? She has alot of info. on the system so she really doesn't want to do a restore, and she cannot back everything up on a flash drive because the usb ports are not working. We would be thankful for any help on this issue! 

Answer 1

Hi pacman43,
I believe that your problem may be caused by a Windows update. At this time there is a Windows update the may be causing the sound to stop working on some computers. The update is KB2962407, and it is now an “Important” update. That means that it will be installed by Windows Update unless you hide it.
1.  Follow the steps in this document are attempted: No Sound from Speakers (Windows 8)
2. Try creating a new user account. The changes forced by the update may only affect one user. This HP document shows you how to create a new user under the “Creating a new account in Windows 8” section: Managing User Accounts and Logins (Windows 8)
 If this did not resolve the issue, then follow this information from SuperMario1 for troubleshooting the update.
First, you can try the Hotfix in this Microsoft document, specifically to address KB2962407: Windows RT, Windows 8, and Windows Server 2012 update rollup: June 2014
If that doesn't help, then uninstalling the Windows Update, and then hiding it, is the only method of eliminating the issue if it caused by this update. Here is the procedure for uninstalling the update:
1. Go into Control Panel, then click on “Programs and Features”.
2. Click on “View Installed Updates”. Look for the update with the ID number KB2962407.
3. Right-click on the update and select “Uninstall”. Restart the computer.
Next, here is the procedure for hiding the update:
1. Go into Control Panel, then click on “Windows Updates”.
2. Click on “Check for Updates”. When the process is completed, is should find important update(s) available. Clicking on the message will open a window where the important update(s) is.
3. Right-click on the KB2962407 update and select “Hide Update”. This will prevent the update from being installed next time Windows Updates are being installed.
I hope this information helps, please let me know how it goes.
Good luck and have a great day!
I worked on behalf of HP.