HP 4500 printer/copier/scanner - copier & scanner not working

I have an HP Envy 4500 printer/copier/scanner. When I attempt to copy or scan anything, the printer initially sounds like it is going to work, but the screen just reads "copying" and nothing happens. I then hit cancel and the screen reads "cancelling" and nothing happens. I have to turn off the printer and restart to print normally. How do I restore the copy & scanning functions???

Hi @bonniegirl
Welcome to the HP Forums!
I'm sorry to hear you've had issues using the scanner on your Envy 4500, but I will absolutely do my best to help out
I will suggest first that you plug the printer directly to a wall outlet to ensure the printer is getting enough power to function properly. Once that is done though, if you're still unable to copy I will suggest that you update the firmware on the printer, if an update is available. If your printer is connected to your wireless network, please follow this Getting the Latest Firmware and Printer Updates document to get the firmware updated. If you're connected to a computer via a USB cable, then please update via the following link: HP Envy 4500 series firmware update to improve printer performance.
If it doesn't allow you to update the firmware that usually indicates that everything is already up to date.
If the firmware also doesn't seem to change how the scanner functions, let me know and I will look into a reset for your Envy 4500.
Hope to hear back from you soon!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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>--Original Message--
>From: [email protected]
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