HP 5740 Paper Jam Issue

I just got a brand new 5740, and when I went to set it up, I recieved the same paper jam message. I did what was instructed, but it still will not let me continue. There had never been any paper in there to get jammed up in the first place.

Hope I can help you.
First, please see if you can make sure you have the latest version of firmware on your printer. If you hit the "?" mark and then touch Printer Information, you'll see the FW Version as the last thing on the screen.
The most current ends in 1336MR. If you have a number <1336, please update the FW.
The easiest way to check for FW is to have the printer connected to web services. The small icon on the upper left is for Web Services and under that menu is to check for update.
Then...
Settings/Tools/Advanced Cleaning.
Normally, this requires sending out of a cleaning pad by HP, however, try feeding a piece of card stock through tray 1. This may fix your paperjam.
Let me know.
HP Product Expert for the Officejet Pro X Series.
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Paper jam issues when duplex printing

i am having a paper jamming issue whenever i attempt duplex printing. As of now my machine is unable to print due to a paper jam. I have removed all the paper within the machine and the error message "carriage jam" is still appearing. Please help

By the way, a carriage jam is different from a paper jam. A carriage jam indicates the carriage cannot move, or possibly that the sensor that detects the carriage movement has been damaged.
Bob Headrick, HP Expert
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Canon IR 3025 and Canon IRc 3225 paper jamming issue in the Fixing Unit.

I am facing frrequent paper jamming issues in the fixing unit in my IR 3025 and IRc 3225 copiers. I have tried changing my Teflon and also the fuser grease. Spoke to my support enginerr and he had suggested me that its the grease or teflon thats creatig the problem. Could somebody tell me the right teflon and grease to be used in the same.
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Nathaniel Mccance wrote:
In the interest of curiosity, I created a document in InDesign CS4 to see if I could choose "Tab Paper (Letter)" and, lo and behold, there it was in the Adobe print "Setup" dialog box (but is peculiarly missing from the OS X "Page Setup" dialog box).
Tried ID CS4 also and could see the same paper sizes. CS4 must be referencing the different section of the PPD compared to OS X's page setup.
For some reason, InDesign CS5 does not see "Tab Paper (Letter)" as a Paper Size option.
Don't have CS5 to confirm this but if it is relying more on the OS X print system rather than doing it own thing, which CS4 and earlier certainly did, then this makes some sense.
One of the concerns I have with using the method prescribed by you is that when the page area is rasterized to the printer, it may cut off the image at the edge of the tabs that is not included in the "Letter" page size.
Understood but it is worth trying. I could only see this as an issue if you were trying to print on the tab ear.

HP Laserjet 1010 paper jam issue

I know this is not specifically an Apple problem, but I have spent days searching for a solution elsewhere with no luck, so I was wondering if anyone here could help?
My HP LaserJet 1010 had some issues with printed pages not coming right through - they jammed right at the last minute when most of the page was out.
After carefully removing the sheet, the paper jam light is constantly flashing, despite there being no paper in sight. No amount of resetting, cleaning etc has any effect. Neither do the rollers move any more when it is switched on, as they are supposed to.
When I try to print, the driver program gives the error:
"Printer Error: The printer needs attention"
Any ideas for how to solve this would be much appreciated.

Chances are the printer has a small bit of paper that is still jammed in it. When paper jams always try to pull in the direction of the paper path! If it tears then remove the toner cartridge to see if you can see any bits of paper inside. I have the Laserjet 1012 which is a similar design, early in it's life I had a similar issue, after removing the toner cartridge and seeing all bits of paper were gone I still got an error. I then removed the top cover of the printer, located and removed the offending piece of paper, put it back together and now several thousands of pages later all is fine.
If that doesn't work then contact HP's support (they will reply to an email with 24 hours) or go the chat route. If you try to call because you are well out of warranty there will be charge.

HP officejet j4680 all-in-one paper jam issue

I bought HP officejet j4680 all-in-one two months ago from a dealer. Now it keeps telling me a "paper jam" which doesn't exist. I tried everything from the troubleshooting in HP website. The jam light just keeps blinking. Now I am so frustrated with this product.

@CAGY, take a look at this HP link on how to clear a jam.
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Paper Jam Issue with OfficeJet Pro 8500 A909a

I have a 6 mo old 8500 all-in one printer that has worked perfectly until today. It declared a Paper Jam in the middle of a job and I have followed ALL available HP procedures and recommended disassemblies and have found nothing wrong, but cannot get the printer to perform when restarted. I have also rebooted my computer and checked for driver upgrades.
Attempts to print test pages sometimes results in the take up of a piece of paper from the tray, but no printing results. I have removed the paper that was not printed upon and repeat the process, which seems to prove that no other paper was in the system, though the indicator continues to show "Paper Jam". I have also reseated the cartridges, which had no impact.
Are there any other recommendations?

Hello Sylamos,
The "save" option grayed out most likely means you have not given your custom paper size a name. Like in the example.
So adding a name in the name dialog should solve the issue. Let me know if it doesn't.
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Officejet 8500a false paper jam issue

Hi any one who can help me,
I have a 8500a which is just out of warrenty and is now one big paper weight.
Basically gone through all the steps of cleaning the printer yet it still keeps coming up with the message.
So let me take you through what happens. On start up (of the paper weight) I get a message 'Improper shutdown' which I just simply 'ok' then it starts up. makes a few normal noises; then it use to to pick up a page, feed it about halfway through, then come up with the 'paper jam' message. Now however doesn't even pick up the page and comes up with the message.
Now this printer hasn't even gone through an ink cartridge yet, and has broken down oh and is my second one luckily the first one broke down in the first month or so.
please help me before I take my paper weight down to the tip and never buy hp ever again. cheers

Hi Ciara_B, cheers for the reply. Looked at the picture and i think it's the bit on the left hand side of the printer where the gear wheels move around, is that right, and is that known as the capping station? If so then yes ive checked there. I've moved the printer head out of the way and removed the cartridges too and looked through there. Basically ive had a tourch out and well can't see anything untowards or any peice of paper.
is there somewhere it could have fallen if it was a tiny piece?
cheers for your help

Paper jam issue on HP OfficeJet Pro X576DW

My recently bought HP OfficeJet Pro X576DW displays and initiates a Paper Jam warning and holds printing subsequently. However, there is no "paper jammed".
Seems like one of the sensors is confused.
Is there a way to hard reset the printer, cause it is not working right now.

Hope I can help you.
First, please see if you can make sure you have the latest version of firmware on your printer. If you hit the "?" mark and then touch Printer Information, you'll see the FW Version as the last thing on the screen.
The most current ends in 1336MR. If you have a number <1336, please update the FW.
The easiest way to check for FW is to have the printer connected to web services. The small icon on the upper left is for Web Services and under that menu is to check for update.
Then...
Settings/Tools/Advanced Cleaning.
Normally, this requires sending out of a cleaning pad by HP, however, try feeding a piece of card stock through tray 1. This may fix your paperjam.
Let me know.
HP Product Expert for the Officejet Pro X Series.
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!

Hp INkjet 3545 paper jam and improper shutdown messages

I bought and new packed piece of Inkjet 3545 all in one printer about 2 days back. After installation of the cartridges, black and tri color, and closing the top lib, the printer has been persistent with a paper jam message. The display tells me that there is a jam, but i have checked very tohoroughly everywhere. not a piece of a paper. The printer was box packed when i received and it has been in this adamant loop ever since.
Also along with this paper jam issue, the printer always tells me that last shutdown was "an improper shutdown". I have tried with the shutdown button and with a reset to factory settings also. Nothign seems to work. Can someone help me with this. I checked the discussion board ad many folks have similar issues. But none of the suggestions seem to work for me.

Hello @nazgul,
Welcome to the HP Forums!
I understand your Deskjet 3545 prompting with a paper jam message. I will do my best to assist you! Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
Follow this entire HP document on A 'Paper Jam' Message Displays on the Control Panel. Please double check to make sure there is no paper within this printer.
If your printer is stating "Improperly shutdown", this is fine. It just means you unplugged the printer in a different way. Please try this reset on your printer. Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds. Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

HP Envy 5660 - Paper jam message

Our HP Envy 5660 printer is 2 weeks old. It was purchased at an electronics chain store.
Set-up was easy. No issues until the second week of ownership. An error message popped up reporting a paper jam issue. Followed directions to take out the jammed paper. Note, there was no paper jammed nor any pieces of paper stuck in the printer.
I thought perhaps the paper tray needed attention. Not the case.
No changes have been made to our system before the issue occurred
Somebody, please help us clear up this problem.
Thanks, Tomodachi
This question was solved.
View Solution.

Hi @Tomodachi
Is this the document you used to troubleshoot the original paper jam message? A 'Paper Jam' Message Displays on the Control Panel.
If not, please skim through it to ensure you have done all of the necessary troubleshooting. If the issue persists, I suggest leaving the printer on and unplugging the power cable for a minute to perform a hard reset.
If the issue still remains resolved, I'd call HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
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HP Deskjet 1460 paper jam

After finally solving my ink cartridge issues, I constantly get a paper jam issue.
I've seen the videos for the 1660 which is very similar to mine, but nothing seemed to solve it and the video suggest it should be serviced, but I'm sure it's out of warranty.
The printer just takes the piece of paper and it gets stuck in the middle of the piece of it and gives the paper alarm, when I press the button it just takes the paper and it gets stuck in the same place again.
I've done everything that I saw in the video, I checked thoroughly for pieces of paper that might have produces the jam, I cleaned everything like video said... Nothing helped.

HI Tanukitsune,
I'm not sure about the video you seen for the 1660 but here is a support document with a video for your 1460. See if you can go thru the steps in the document and see if you are still having the same problem.
Let us know if you are still having the same problem.
You may also want to check to see if your product is in warranty.
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If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Hp inject pro 8600 plus - remove paper jam in between auto document feeder in the roller

Product Name and Number
     • hp officejet pro 8600 plus
     2. Operating System installed (if applicable)
     • winder 7 3. Error message (if any)
     • paper jam in automatic feeder 4. Any changes made to your system before the issue occurred
     • none 5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)
     • my document is stuck in between the auto feeder roller.   I am not able to remove the document.   is there a way to open the auto feeder roller to remove the document without damaging the document?

Hi and welcome to the HP Forums. I see you are running into paper jam issues. I would recommend utilizing the steps in this document on a 'Paper Jam' Message Displays on the All-in-One. I would also recommend this document on The Automatic Document Feeder (ADF) Does Not Pick Up Paper for more information on accessing the ADF. Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.

C7280 AiO perpetual paper jam

Seems like this printer (Photosmart c7280 AiO) has a paper jam issue every time I try to print, align the printer etc if I don't use a specific brand/type of paper: Office Depot Multipurpose (older than 2010). Sadly, The quality of this paper has gone down and the printer even has paper jams with it.
Any other type of paper I have tried (even other 20lb varieties) won't feed correctly and either results in a paper jam (with the duplexer installed) or it spits the paper out in the back (no duplexer installed). The jam occurs because I believe the printer is trying to 'grab' way more than 1 sheet of paper. I have cleaned the rollers, but the problem persists.
I am not sure what brand of paper I am using, but I do believe it is 20lb weight.
***WHAT IS THE BEST PAPER & WEIGHT FOR THIS PRINTER?***

as often as not i am now getting a paper jam on my hp photosmart c7280 all in one printer. any suggestions would be appreciated. baker2

Is anyone having an issue with the hp photosmart premium c310a? I keep getting a "paper jam" error

I hope someone from hp is monitoring these posts. I am very disappointed with the new photosmart premium eAll-in-one. I just bought this printer in april and recently when printing, an error message "paper jam" will pop up after just printing 1 or 2 pages. I did all the recommended troubleshooting steps hp has online but after printing a couple pages error message comes back. And thats not even the worst part! I called hp tonight 4 TIMES to get this issue resolved because at this point I want a new printer sent to me! I have been hung up on 2 times and then told the other times that I need to talk to a case manager. Guess what? No case manager available to talk about my printer issue!! I spoke to 6 different representatives with NO help to be found. I cannot return to staples store where I bought it because its after the 14 day return policy hp has with staples. That is the MOST STUPIDEST policy I have ever heard of!! If I knew in advance that I could not return this printer to the store I got it from after 14 days have passed, I would have NEVER BOUGHT IT!! I am still waiting for a case manager to call me back so that I can get this thing picked up ad a new one sent to me.

Try this:
Apple menu / System Preferences / Network.
Click Location: and select Edit Locations..
Click + (plus sign), and enter a name for the new location - anything will do.
Apply this.

Paper Jam and Scanning issues for the HP Officejet 6600

Had to warranty my printer for same issue and refurbished one is worse.

Hi @Uguessedit,
Welcome to the HP Forums!
I am sorry to hear that your HP Officejet 6600 refurbished printer is worse than your previous printer, but I am happy to help!
For further assistance, I will need some additional information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies. Copying a Multipage Original in Order (Collating).
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
What type of scanning issues are you having? Are you getting any errors?
In the meantime, please see this guide, A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP 5740 Paper Jam Issue

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