HP 8600 Single Tray Model Won't Draw Paper

Hi, I've had my HP 8600 model printer, single paper tray version, since June 2013. It has never failed to impress me with the quality of print and speed. I also have not had a problem with the unit. Until today. The unit gave me the message that I was out of paper, but when I went to fill it, there were approximately 50 pieces still in the tray. I tried it again and again. It would sound like it was pulling paper but then come back with the empty paper tray error message.
I noticed that each time I pulled the tray back out there was a piece of paper that had indeed started to draw but never went all the way in. I would pull this paper out each time and then reinsert the loaded tray. Upon trying to print again I would find another the next time I tried to print something today.
Thanks for any help.

Hi GLSFireworksMan,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you keep getting a out of paper message.
I will be happy to help you.
I would do a power reset to see if that will resolve the issue.
With the printer still turned on, disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it.
Hold down the power button for 10 seconds to drain the power.
Then disconnect the power cable from the wall outlet. Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector)
Then I would update the printer's firmware. Product Support & Troubleshooting.
Select your product and select next, then select the operating system and click next.
Click on the firmware link.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great weekend!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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