HP C5180 AIO: W7-x64 / HP AIO_CDA_Net_Full_Win_WW_130_140 pack installed, but does not function

Given:
1. local home network (wired)
2. HP C5180 attached to home network
3. Windows 7 Workgroup: WORKGROUP
4. other PC's Windows 7 x86/x64 can all print and scan via AIO C5180
5. IP address: 192.168.xx.yy is allocated to AIO
6. Installation of all HP software including drivers op PC W7 x64: succesfull installed message.
Problem:
After installation of HP software (most recent) AIO_CDA_Net_Full_Win_WW_130_140.exe
HP software process is ended with message: Installed with success.
However the C5180 AIO will not print and will not scan with this software.
If the HP Solution Center is started, HP devices local as well as LAN attached are NOT RECOGNIZED.
What did I do to solve the problem ?
1. uninstalled the HP software completely
2. HP Cleanup of software L1, L2, L3 and L4
3. reinstall all HP software: AIO_CDA_Net_Full_Win_WW_130_140.exe
4, after installation of this package: Installed with Success message.
5. Printing and Scanning not possible
6. HP Wizard Printer Install for Windows 7
no USB attached device found
LAN: no network attached device found.
So no success
7. HP Print and Scan Doctor 4.1.
HP Photosmart C5100 series detected.
IP address is known and shown
Selection: printer or scanning problem button
Select scanning problem button
Response the complete software solution for your product is not installed on your computer.
8. Via windows 7 driver search and install : HP driver, I can print from the PC to the C5180
Printing is possible via an added HP printer C5180 network attached.
Scanning is not possible.
9. Starting HP Solution Center (the platform for all scanning and printer functions of the AIO)
responds with: HP Solution Center can not be executed, because the installation of the device is not
completed. Connect via USB or execute the installation-CD of the installationprogram for the networkinstallation again. If CD not available reference is made to: HP software: AIO_CDA_Net_Full_Win_WW_130_140.exe which can be found on the HP website. (see above, this software already used).
Scanning and Printing is not Possible via HP Solution Center.
10. When checking directory c:\Users\Name\AppData\Roaming\HP\ScLogs\SoutionCenter.html
the following HP log is seen:
Config Data:
Parameter Value Configuration timestamp 11/1/13 at 15:33:24 PM App Version 130.0.44.62 App configuration  RELEASE Context Manager  130.0.80.0 GrandPrix  130.0.14.16 Pen Info (WSObjs)  130.0.80.0 Shop Online (SOAHP)  130.0.80.0 Expat  ?.?.?.? Minidump (optional)  6.1.7601.17514 GDI Plus:  6.1.7601.18120 Operating system Windows XP 6.1 Build 7601 Service Pack 1 Default User Language 1043
Log Data:
New Session
Last error: 2.
Error message: Het systeem kan het opgegeven bestand niet vinden.
Translation: The system cann't find the given file.
Function:bool __cdecl GetRegValue(class ATL::CStringT<WCHAR_T,CLASS atl::strtraitatl<wchar_t,class="" atl::chtraitscrt<wchar_t=""> > >,class ATL::CStringT<WCHAR_T,CLASS atl::strtraitatl<wchar_t,class="" atl::chtraitscrt<wchar_t=""> > > &,bool)
File:.\common.cpp
Last Device Used:
Last error: 2.
Error message: Het systeem kan het opgegeven bestand niet vinden.
Translation: The system cann't find the given file.
Function:bool __cdecl GetRegValue(class ATL::CStringT<WCHAR_T,CLASS atl::strtraitatl<wchar_t,class="" atl::chtraitscrt<wchar_t=""> > >,class ATL::CStringT<WCHAR_T,CLASS atl::strtraitatl<wchar_t,class="" atl::chtraitscrt<wchar_t=""> > > &,bool)
File:.\common.cpp
Last Used Country/Language :
Directory to search for Language Files: C:\Program Files (x86)\HP\Digital Imaging\bin\hpqscloc
Loading String Table: C:\Program Files (x86)\HP\Digital Imaging\bin\hpqscloc\1043.xml
CommandLine: "c:\program files (x86)\hp\digital imaging\bin\hpqdirec.exe"
Default Config file found: C:\Program Files (x86)\HP\Digital Imaging\bin\config.xml
Shockwave Flash Player is installed
Creating Splash/Welcome window
Showing Splash screen AT: 11/1/13  15:33:24
Creating SC dialog AT: 11/1/13  15:33:25
Loading Flash AT: 11/1/13  15:33:25
Initialized Context Manager sink AT: 11/1/13  15:33:25
Reading device information AT: 11/1/13  15:33:25
No devices returned from Context Manager
Function:void __thiscall CDirectorMgr::GenerateDevices(bool,class ATL::CStringT<WCHAR_T,CLASS atl::strtraitatl<wchar_t,class="" atl::chtraitscrt<wchar_t=""> > >)
File:.\DirectorMgr.cpp
Flex Ready event is set.
FlashLoad complete AT: 11/1/13  15:33:32
Timer signaled in InkInfoPollProc - refreshing ink data
Timer signaled in InkInfoPollProc - refreshing ink data
Timer signaled in InkInfoPollProc - refreshing ink data
=-=
As alternative to check operation of C5180 AIO
11/. used Zoner 16 Photo Suite PRO to Acquire the HP C5180
as a WIA compatible scanner, to scan photo's.
Zoner 16 Photo Suite PRO did not recognize the HP C5180 AIO device.
What is causing this problem and is there a solution to get the C5180
operational on this Windows 7 x64 pc (via Solution Center of the HP
bundled software with this AIO)?
I want to scan and print documents/photo's.
Thanks in advance for your response.
Wim

The problem is NOT solved.
This an HP AiO related problem and many customers face this issue.
The best reference is to check all PC forums, one can see this issue does exist very long and is not solved by HP.
A full W7 reinstall does not guarantee the problem will be solved.
The standard HP support solution is reinstall your Windows 7.
This is not realistic, given the need to use the PC.
I have spent hours for diagnosing the issue.
I could solve the issue, it will just take time.
It is not my job, nor task to do this.
I expect HP to solve this issue.
I do not have the feeling, HP is seriously investigating this issue to find the solution.
If one provides all diagnostic info, w/o results nor feedback it just takes time.
If an AIO is 3 years old, the vendor is providing other AIO's with other software.
The pressure to find a solution, is not present anymore ?

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  • My itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?

    my itunes in pc fails to secure link with itunes store it shows the process bar it automatically quits the process it also does not shows any on the screen. i am using windows xp service pack 3. what shoul i do?
    Diagnostics test
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    ECS G31T-M7
    iTunes 10.5.2.11
    QuickTime 7.6.9
    FairPlay 1.13.37
    Apple Application Support 2.1.6
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 4.0.0.97
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.5.502
    Gracenote MusicID 1.9.5.115
    Gracenote Submit 1.9.5.143
    Gracenote DSP 1.9.5.45
    iTunes Serial Number 0012ABAC07F3CCB0
    Current user is an administrator.
    The current local date and time is 2011-12-31 14:06:21.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is not supported.
    Core Media is not supported. (16005)
    Video Display Information
    Intel(R) G33/G31 Express Chipset Family
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:        {7599FAD1-1BB9-4AC6-80AF-404253DC519E}
    Description:            Atheros L2 Fast Ethernet 10/100 Base-T Controller - Packet Scheduler Miniport
    IP Address:             192.168.1.5
    Subnet Mask:          255.255.255.0
    Default Gateway:    192.168.1.1
    DHCP Enabled:      Yes
    DHCP Server:         192.168.1.1
    Lease Obtained:     Sat Dec 31 13:46:09 2011
    Lease Expires:       Tue Jan 03 13:46:09 2012
    DNS Servers:         192.168.1.1
    Active Connection: LAN Connection
    Connected:             Yes
    Online:                    Yes
    Using Modem:        No
    Using LAN:             Yes
    Using Proxy:           No
    SSL 3.0 Support:     Enabled
    TLS 1.0 Support:     Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was unsuccessful.
    The network connection timed out.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-12-31 14:00:02.
    **** Device Connectivity Tests ****
    iPodService 10.5.2.11 is currently running.
    iTunesHelper 10.5.2.11 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB.  Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Connected Device Information:
    rawkiss’s iPhone, iPhone 3G running firmware version 4.0
    Serial Number:       86931UEAY7H
    **** Device Sync Tests ****
    Sync tests completed successfully.

    I have found a fix after doing additional research through this forum. Tech Note #328730 addresses this problem and it works for Photoshop Album 3.2 even though it was written for release 1.0.
    Here is a link that will take you directly to the Tech Note:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=328730
    When using this fix the Tech Note indicates:
    "Imported image data and tags are lost when you re-create the My Catalog.psa file, so you need to reimport images and reapply any tags"
    however it did retain the captions (at least it did for me).

  • ITunes x64 does not install in Windows 7. Shows that there is problem with windows installer package

    These images below show the error message I retrieve. I downloaded iTunes 10.5 x64 Edition for windows from Apple Official Website. When I try to install, it shows me these errors. I even tried removing the old version iTunes, and installing this version. But still the same error occurs. Even used windows cleanup utility to remove all itunes and quicktime related files. Still the same problem occurs. I also noticed a difference in this installation compared to the previous ones. In the previous version installation a segment of Apple Terms & Conditions Agreement will appear. But in this installer package, as you can see in the images provided it does not appear. How to solve this? I've been trying to install this for nearly a month.

    Nowadays people don't back up to CD/DVD. They get an *external hard drive* and copy over their entire iTunes folder, and whatever else they are backing up.
    The advantages are (1) this method does not depend on iTunes's horribly unreliable burning capability (2) you can look at the external and see that the stuff you backed up is really there. (If you want to see an unhappy person, it is when they try to restore from CD/DVD and discover that it did not burn correctly in the first place.) (3) it lets you back up your other valuable files besides your music.

  • BSP does not show up after installation of service pack 9 on BW 7.0

    Hi,
    We are working on netweaver 2004s.
    We have a very simple BSP page, which has been developed in BW box. Its just used to load flat files to the application server.
    It was working well when we were at service pack 8. Recently we have installed service pack 9 and this BSP page either through portal or directly in web-browser does not show up at all i.e all we see is a blank page and the status bar of the browser keeps running forever.
    Could you please advise what has gone wrong and is there a fix to this.
    Note: other 2 BSP pages in the same BW system are working fine.
    kind regards,
    Waseem.

    Hi Raja,
    Thanks for your prompt reply.
    I activated the BSP page and re-tested but it does not work.
    When I activate in SE80, I get the message 'Active object generated'.
    When I run it through portal or web-browser ... it does not show any message but the status bar of the browser keeps moving .... forever, indicating its doing something.
    There are other 2 BSP pages which are working fine, but this BSP page ( which is the most important) is giving this porblem.
    kind regards,
    Waseem.

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