Hp coolsense not working in windows 8.1 pro

Hi, I have update windows from windows 8 to windows 8.1 pro in my laptop HP Envy 4-1046TX Ultrabook. Now HP coolsense 2.2 has stopped working  and my laptop is getting shutdoun due to over cpu heat after 5-10 min. HP coolsense 2.2 is getting installed properly but not working, to cooldown cpu as its expected. Plase let me know how to resolve this issue. 

Hi,
Please first check the versions of msmpeg2vdec.dll on your and your friend’s computer.
Also, let me know if your install any Windows update or other video player which may change the version of msmpeg2vdec.dll. If so, please remove the video player temporally or restore back to the point system work fine.
If the issue persists, let’s try to replace this file:
To replace the dll file, we need to take ownership of this file and change it. Please make backup to avoid unexpected results.  
Take ownership and replace system files:
1. Take administrative ownership of the corrupted system file. To do this, at an elevated command prompt, copy and then paste (or type) the following command, and then press ENTER:
takeown /f Path_And_File_Name
Note The Path_And_File_Name placeholder represents the path and the file name of the corrupted file. For example, type takeown /f C:\windows\system32\jscript.dll.
2. Grant administrators full access to the corrupted system file. To do this, copy and paste (or type) the following command, and then press ENTER:
icacls Path_And_File_Name /GRANT ADMINISTRATORS:F
Note The Path_And_File_Name placeholder represents the path and the file name of the corrupted file. For example, type icacls C:\windows\system32\jscript.dll /grant administrators:F.
3. Replace the corrupted system file with a known good copy of the file. To do this, copy and paste (or type) the following command, and then press ENTER:
Copy Source_File Destination
Note The Source_File placeholder represents the path and file name of the known good copy of the file on your computer, and the Destination placeholder represents the path and file name of the corrupted file. For example,
type copy E:\temp\jscript.dll C:\windows\system32\jscript.dll.
Did your GraphEDT work fine now?
Hope these could be helpful.
Kate Li
TechNet Community Support

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    Please first check the versions of msmpeg2vdec.dll on your and your friend’s computer.
    Also, let me know if your install any Windows update or other video player which may change the version of msmpeg2vdec.dll. If so, please remove the video player temporally or restore back to the point system work fine.
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