HP customer service has become worse than McDonald's(if they ever had one)!!!
I HAD been a very loyal customer of HP products & used to highly recommend it to friends & colleagues - even over Macs!
recently I ordered a very high end customized model with a coupon...within a week I found a cheaper coupon with more add-ons included. Since I had a custom built laptop it would take 2 weeks to build it & I called within a week & asked for the discount.
To my astonishment the Rep told me she could see the new customized model (I made it exactly the same configuration) in my cart with the discount but I would have to CANCEL my old order & rebook it to get the discount. She informed me it takes 3-5 business days to reverse the charge on my card (working with a large hotel I know it can take 2-3 weeks sometimes).
I asked to speak to her supervisor...who was very unhelpful & on top was very VERY unprofessional which made me make the decision of CANCELING the order right away. He gave me a hard time to cancel. He told me I had to wait until I get the laptop delivered (it won't be built for another week) & I would have to send it in & than get a refund!!!!!
I asked for his supervisor who was the same as him..Equally unhelpful!! I emailed the customer service as well..But all of them want to give me some stupid promotions & are sorry for inconvenience (the same old standard drafted automatic sorry email)
Should complaining to Better Business Bureau be the next step???
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VZW Customer Service has become an EPIC FAIL
Here I am again spending another freaking night on the phone because a rep can't add the right feature code to my account. I had gotten sick of paying ridiculous amounts in international calling charges so I decided to add the discounted international calling feature to my account. The rep added I-dial so I can call international (I've already been calling international for over 2 freaking years now). Now I have to waste more time talking to a rep who isn't helpful and hold for a supervisor. Can't even eat dinner at 10:45 at night thanks to Verizon not adding the correct feature and failing to document the account. God, it never ends, just when you think your phone is starting to work after all the garbage problems, there's an issue with the plan.
After over an hour on the phone (most of that time on hold) I spoke with a supervisor who had no idea who I was. She actually listened, put the correct feature on the account and adjusted the overages. At least I can go to sleep now.
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hello, i have updated my iphone 5 black 16 gb to ios 7.0.2 (11a501) and my battery life of my iphone has become worse it gives 9 hours of usage with out doing anything, i have done everything every tip that is available online i had 3gs and 4s so i know how to save battry life,i even tried not using my iphone as well but still no change at all!. i have upadted to ios 7.0.3 then downgraded it , i thought battery may be an issue ,so i put brand new battery still no change , so what should i do ? , update to the latest version which is ios 7.0.4 or wait for the ios 7.1 , i was using iphone 4s running on ios 6.1 it gave me 3 days of battery timing , iphone 5 seemed to be very bad for me ,help ! ?
its facory unlocked btwTry to do a reset, if it doesn't work try remove recently added apps this may solve your problem ( like google app because it has happened with me)
Take a look at apps using your location service in privacy, it can cause battery draining. -
what is the difference between Safari 5.1.7 and 5.1.10?
I can not log on to my website, so that their customer service has said that they are using Safari 5.1.7, and I use 5.1.10 (which I have installed on my computer, Mac)Might be the security fixes > Safari 5.1.10 for Snow Leopard
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Verizon customer service Has to be the worst yet!!!
Here we go again, below is an email I sent you back in March of 2012 about the extremely poor customer service that Verizon seems to consistently offers its customers. the email was sent to William {edited for privacy}.
On Saturday morning I woke up to find my internet and cable service was out. I called for service and the woman I spoke with again had a difficult time finding my account. after she was able to locate my account, she did attempt to help me get my service up and running. we were unable to do so. so she indicated that she would put in a service call for a repair man to come to my home. She told me the waiting window was from 8:00 am to 9:30 pm. This in itself is a ridicules time window 13 hours. I explained I had some volunteer work to do that day and I would not be home until after 4:30 and she told me that she would mark the ticket to indicate that. While I was doing the volunteer work, I had received a telephone message from “peter” telling me he was going to be at my house at 2:00pm. I received this message and called the service number to remind them that I would not be home at that time. Again it too 10 minutes to find my account, and the person I was speaking to told me he would check with dispatch and call me back.. I had finished my work earlier than expected and headed home. I then received a phone call back telling me that the repair man would be at my house at 3:30.
At 4:00 I called service again because I have not seen the repair man. I talked to a man named Kyle, who with my name, address, telephone number (a Verizon cell phone) and service ticket number too 15 minutes to find my account. After he found my account, he told me that the service man is scheduled between 4:30 and 9:30 to come to my house. I asked him to talk to someone to narrow down the time a little bit as I was told it would be 3:30 and that 5 hour window was ludicrous. he told me he could not. I asked to speak to his boss.
Dennis was the boss’ name, he told me he was going to call dispatch and “get to the bottom” of this. He called me back, only to tell me that there would be no repair man coming to my house because it was not scheduled and they do not have anyone available to send. I told him that my call was given to a tech as I was told two specific times that he was going to be there. He said that the dispatcher did not log my call correctly and that there was nothing that could be done, I would have to way until the next day for repair service. Imagine that, I called at 5:46 am for service and I cannot receive service for more than 24 hours.
So once again like back in March of 2012 I had to waste hours of my time, and on Saturday and Sunday 1 hour and 45 minutes of my air time on my Verizon cell phone to attempt to obtain something the even resembles good customer service.
Today I went online to the “chat” service and talked to someone in India, Dyvia, I explained I wanted to file a complaint, she told me that she to transfer me to “billing”. Robert in billing told me he could not help me as he had to transfer me to technical Support. Jagannath told me he could not help and that I could go to
https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm to file a complaint. That site does not have dropdowns for complaints. while he was looking for some alternative I called back to the technical service number to try to obtain the corporate headquarters number. again they could not find my account and I said you do not need my account to give me a phone number. they reluctantly gave me the number. I called {edited for privacy} ended up speaking with Ms. DelGado, who listened to my complaint, and told me that she would have someone call me tomorrow.
tonight at 8:53pm I received a phone call, by the time I got to the phone it had gone to voice mail. it was someone named “Celeste” I think, she was not very clear and spoke too fast for voice mail. she told me that she would update my account so that service technicians would be able to find my account if I ever call. While this may be all well and good, this is the same thing you did for me in 2012 and I am still having this problem.
This “fix” does not go far enough, I feel that Verizon owes me for my wasted time and my cell phone minutes and I want to know what Verizon is going to do about it. I spend a lot of money on my Verizon services, and I want and expect to receive good customer service. I do not think it is too much to ask for that a company can at least fine my account, but they MUST be able to provide prompt service calls.
When you have had a chance to research this please contact me by email and let me know how Verizon is going to handle this. Xfinity is looking better and better
Thank you
PRIOR EMAIL FROM MARCH 2012
William
Thank you for taking the time to talk to my this morning. I wanted to let you know that my situation has still not been resolved.
After Spending 35 minutes one night and was promised my box would be shipped to my office and be delivered on Tuesday, it was not
The second time I called spending 55 minutes on the phone, Kelvin assured me that UPS would deliver the box to my office on Wednesday, he assured me! Well here it is 7:15 pm on Wednesday and I still do not have the replacement box. Totally wasted an hour and a half on the phone.
As I told you earlier today, I am totally shocked at the lack of service I have been receiving, and this just goes to prove the point. today when I called and asked to speak to a supervisor it took 20 minutes to get to you, because they can NEVER find my account, my phone # which is a Verizon cell phone, the only phone I have cannot,. for some reason be linked to my account. (I called one night and they could not find my account even though I was giving them my account # from online. some people complain they are only a number to big companies, seems I am not even a number to this company.)
You told me today that you would personally handle any issues I have with Verizon, so I am asking you now to fix this problem, and have my new box delivered. I have to tell you I am really considering moving my accounts to Comcast. I spend a lot of money on my FIOS PHONE and Internet services with your company, and I feel that it is not appreciated by Verizon.
I am looking forward to your assisting me, and hopefully saving me as a customer.Hi buonopaul,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal. -
Poor Customer Service and even worse delivery experience
I purchased a $2500 washer dryer (electric) set last week. Mine went out so I needed something quick. Went to best buy and purchased the 2nd most expensive set they had. Guy admitted he knew nothing about the products he was selling me because he was a Home theater guy but they didnt have any appliance specialists at the store. So I read online reviews and got another guy who claimed he knew something about them (he didn't). I made my purchase anyway and had to wait 6 days for delivery on an in stock item.
I got the phone call from the automated system my delivery would be between 11-3 today. At 9:00 AM they show up. No call or anything so I wasn''t exactly ready for them but was happy to get my appliances. I was then told since I didn't unhook the old set they would not install the new one (let me remind you its an ELECTRIC Dryer) and a washer. I purchased all the goodies that was required (over $200 in cords, vents, stack pc, etc from best buy) and got the in home delivery and installation and haul away.... also I am a Best Buy ElitePLUS member so I get that for free anyway.
After pressing the delivery guys they then said OK but we also wont install it because it looks to be a "hard install" and its a tight space so its not easy for them to intall and they were worried about hitting my wall. I said I didn't care they could hit the wall if it was an accident I understood. They said its not up to me and they wanted to leave the washer and dryer outside for me to deal with. Its -30 degrees in Minneapolis today I told them it couldn;t be left outside. I had to remove my car from my garage to have them put it there so they could "move on to their next delivery" they were on a "Very tight timeframe".
I called best buy customer care. I was told to call back tomorrow they cant help me today because my delivery is "in transit".
Thanks for nothing Best buy. I understand its only $2500 and you make $50billion. Wish Dick Schultz was still in charge he understood good customer service.
Best Buy, If you care please call me or email me.
A dissapointed customer,
Kyle J. Minneapolis, MN
Solved!
Go to Solution.Hi gotwins1985,
I of course can understand your disappointment, and with how brutally cold it has been around here lately I can see why having them left outside would be more than upsetting. It is correct that we do sometimes use other delivery companies to deliver out appliances for us, but this is not always the case.
I did look at your receipt. I show you did pay us for home delivery, but do not see you paid us for appliance installation. Our delivery service does include basic hookup of the new appliances, but would not include disconnecting any old appliances. Home delivery would also not provide for installation services.
If this delivery team did not feel basic hook up of the new appliances was all that would be required, they should have advised you appliance installation services would need to be purchased. With that said, it sounds like they re-evaluated the situation, and have now hooked up the washer and dryer. If you have any specific requests for me just post back to this thread.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
NEED AGENT activate data feature like customer service has for months due to error
for the last 4 months customer service thru email has had to activate data after my plan renews i just found out the email option is gone. So i need an agent to do it below is what the agent said thru his email in june when they ask for me to reply via email. btw the error has been happening since April where my blackberry data turns off on verizons end and i can't get email or send or use browser or send and receive picture messages once my plan renews
Good Morning Monica,
Thank you for contacting Verizon Wireless once again, this is Mike again, and it's my pleasure to again enable your data feature for your account.
I have once again activated the proper data feature on your account and I have submitted another error example. I have also found that this issue is common with blackberry devices and we are currently working on a solution. Until your data feature no longer needs to be activated by a representative each month, i will be more than happy to assist you with activating your data whenever your plan renews if you simply reply to this email and request that i activate the data.
thank you, Monica for contacting
Verizon wireless once again. We
greatly appreciate that you provided us
with another opportunity to assist you.
again this is Mike, and it's my
pleasure to activate your data feature
once again. please continue to feel free to reply to this email or call customer service at (888)294-6804 if you ever
have any other questions or concerns,
thank you for choosing Verizon Wireless.I did a diagnostic check and this part came up. I think the BIS
service is not connecting but i think it's on verizon's side. Each
time the customer service agent turned on data on verizon's side it
fixed the problem.
I saw online many blackberry's have the issue like the agent told me.
so i need for this to be fixed because i am paying for data.
Diagnostic report
Blackberry registration: Yes
Connected to blackberry: No
Blackberry pin-pin: abort -
I was bait and switched. I signed up under the pretense that I was getting the promotional rate of 40gb/$150 that was scheduled to end on November 5 2014.
I walked into a Verizon wireless store on November 4th with the intent to trade in my iPhone 5s which I was offered $350 trade in value and port over 2 of my lines with T-Mobile under the Verizon promotion. Once I was approved and offered my trade in I was told that the phones I was seeking to purchase from Verizon was not in stock and needed to be ordered, and delivered separately with the iPhone 6 being shipped out November 14 and the iPhone 6+ shipped November 21. Thomas, the Verizon wireless sales representative, also informed me that for me to get the promotional rate I would have to open the account with an active line before the 5th or I wouldn't be able to get the promotional rate since the phones would be delivered past the promotional date period. The sales representative insisted I should add an iPad that was in stock at the store and I could leave the store with an active account and once my phones were delivered I would be all set to go with my promotional plan and devices. I had no need for an iPad but decided it was worth getting for the sake of the promotion.
ON November 14 I recieved via FedEx a package containing not a iPhone 6 as promised, but a iPhone 6+. I called Verizon to activate the phone that was ported to my personal phone number, and didn't have my iPhone 6 that was set to port my out of state business line and cancel service with T-Mobile on the 14th of November. To say the least I was extremely upset for which I had no means of recieving business calls from North Carolina while I live in Florida. At that point I asked the Verizon customer care representative I had on the phone to see if they could see if there was a store that had the iphone 6 I ordered in stock so that I an could have a business phone the same day. He found a store that had it in stock and it happened to be the store I originally signed up at. I was told that it was in the color and storage capacity I had originally ordered and that I could pick it up at the store to complete my purchase with Verizon. Again, for the sake of having a business line I ran to the store and spoke with Thomas and explained the mix up. upon moving forward I was informed that they had an iPhone 6 in stock with the capacity I had requested but not the same color I had ordered. At that point I didn't care I just needed a phone and proceeded to activate the phone he had in stock And ported over my business line.
After recieving a text from Verizon that I had consumed all of my data just days after I recieved my phones I called Verizon 611 from my phone and spoke to a customer care representative named Fallon, which informed me I was set up on the wrong plan and that she see's the notes that Thomas notated that I was subscribing for a 40gb plan and that she was going to send a request I D # [removed] form to make the corrections and that there was no need for me to cancel service as I was within my cancelation period, again she insisted that there was no need to cancel and that the request would be granted and she would be calling me once my billing cycle reset and the corrections were made and she would credit my account based on the promotional rate. I NEVER RECIEVED A CALL FROM FALLON! Not even to be notified that the request was denied! I came to realize later in December when I recieved a $1200 bill that this wasn't resolved. I called customer service again and spoke with a gentleman that explained the request was denied and that this will be resolved after I explained what transpired. He assured me that he was going to expedite another request and he would be in contact with me within a few hours....... I'm still waiting for his call as well!
I called again several times in the past few days and have spoken to several supervisors that promised to resolve this matter and call me back promptly........ Again, no one has called me back!
December the 8th I spoke with a supervisor named Victoria which assured me she would get this resolved within the next 24 hours and gave me her direct number to reach her if I didn't hear from her [removed], again I haven't heard from her yet and I've made several attempts to reach her at her direct line to no avail.
December the 9th I spoke with supervisor named Mike employee #[removed] in the Seattle call center, he appoligized for the mix up and that no one has called me back and that he would handle this matter and get back to me today December 10th....... Again no call..... I have spoken to 3 people today all which have made promises to call me back today within a few hours and none that have. I just got off the phone with a supervisor named Vanessa Jentfield at the Chicago call center and saw all the notations and assured me that there is no reason why this shouldn't be corrected and that she would be calling me back tonight or tomorrow. I will be sitting by the phone unless Verizon wireless decides to disconnect my service for non payment of $1200+.........
I have filed a complaint giving a detailed explanation of what has transpired with the FCC as well as the FTC, my next step is to file a small claims lawsuit tomorrow morning with the state of Florida and see if Verizon finds a way to contact me then,I guess I will just have to wait and see.
Personal information removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin ModeratorIt was a good idea to file a complaint with the FCC, someone from Verizon will contact you by phone in an effort to resolve your issue. I wouldn't suggest small claims court as they have not done anything illegal, (just bad customer service) and their contract with you is usually upheld, which in this case is not for the plan you want. The person contacting you likely has a little more pull, as the call centers can only uphold the written customer agreement made.
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Oct 21 2013
Hello my experience Apple Service has not been great. Anytime I have had to have something repaired...it has had to go back. Several years ago i had a logic board replaced on a Mac Pro but they forgot to serialize the board... (well?)
Recently I had to take my iMac in (repair # R104249849) The check-in was great after that it was all down hill. I was told by one tech what would be done AND he would call me. I got no call. When I called to find out what was going on, no one could give me any information...kind of like there was no communication between techs. no one ever called me to come get the iMac so went to the store ( I got tired of trying to getting "no answers" on the phone. It just so happened the iMac had been ready and was "just sitting" in the back running another diagnostic. A week ago the iMac shut down on it's own I got it running again...two days ago one of the fans started running a very LOUD HIGH SPEED yet the computer was not hot. I wasted almost two hours with Apple Care iChat "typing" my story to only find out that that I would have to call the Apple Store in the morning and re-tell my story again...
When I got a manager on the phone and mentioned I am under some tight deadlines his suggestion was "if it's possible for you to buy a new machine and return it when yours get fixed...(!)" I had a good laugh on that one.
The iMac is there now being there hopefully being repaired.(repair #R10604084)
I got "band aide fix" service when major surgery was needed.
I know computers can cease to function anytime, but I also know that there are two sides to customer service:
1) Learn to really listen
2) Do thorough repairs
I have been 100% Apple for over 20 years, does this mean anything to Apple?
Oct 23
I have spoken to Customer service at Apple Corp. They seem to take this serious.
Oct 26
I still don't have my computer and after speaking with the tech yesterday morning (who said they would call me before 6:00 PM...I never got a call)
no can tell me when I will get this computer back.
I called Apple Corp Customer service to ask why after all the company "ball dropping" and questionable repair work...simply replace the iMac.
No one there has an answer for this.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
Why the apple store taken more amount more than the amount written on their prices? Is there any one who can help me to contact the apple customer services. Thanks!
Some country's might not include tax in their prices, and if you changed or added your credit card details whilst making the purchase then a small temporary holding charge may also have been placed - in which case that should disappear within a few days (http://support.apple.com/kb/HT3702). Some apps also then allow you to make in-app purchases (though you can disable that via Settings > General > Restrictions)
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Please help customer service has done NOTHING for
I have had my creative zen micro player for about 8 months and having problems with it...When I put in the battery it won't work, but if I move it around to different spots it works for about 2 seconds and turns off. It has a full charge becaue if I hold it in that position it stays on and you can see the full battery. I've tried everything, I e-mailed customer service, but got nothing so I'm hoping that someone out there will be able to help me. I'm about to die without music .
DakotaI sympathize with you not having any luck with Customer Service. I have had a long standing issue with them (I sent off email number 54 this morning). I have tried to escalate the problem by requesting the name of the Australian manager (I have asked in writing for this times) but every time they ignore my request. I am on my second Creative Zen Micro which is riddled with faults - just like the original unit. I have spoken to a representati've of customer service on the phone and he promised certain action but has failed to deli'ver (that was 55 days ago). Hopefully someone in Creative, maybe the Australian manager, will read this and help resolve my problem. Do not give up the fight... I'm not.
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Need to request service Tech to an area that service has become garbage.
My in laws have cell phones on my account and recently the service on their cell phones has become garbage. The both have samsung galaxy phones and even when I go their front or back yard or in the house the service plummets. The Address is in Greenport, NY 11944. It used to be very good but the only way to get a clear call lately is walking to almost the road. I worked for verizon 4 years and this seemed awkward to be that the service would change. It used to work great in the house but has become poor.
Personal info removed as required by the Verizon Wireless Terms of Service.
Message was edited by: Admin Moderatorhendrickmsman24, thank you very much for trying those steps. I want wo make sure that we can get you guys back up and running with good service. If they have a 4G device the *228 will not work. The best way to update the service is to have them power the device off and pull the battery from the phone. Once the battery is out please have them remove the sim card for a good 5-10 seconds. Then place everything back together and power it back on. Then re-test the service. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport -
Two customer service reps cannot be wrong? or can they!!!
I ordered triple play last year as i was getting a better price if I included the TV, I never connected the DVR or TV service as I like my DirecTV NFL package.
After one year, I noticed that Verizon was charging me 20 dollars for the DVR so I called the customer service and asked If I can just downgrade my service to double play, I was told yes and that price will go down by 25 dollars to around 63 dollars a month.
I returned my equipment to the local Verizon store, after a week I started getting voice mail messages during day time to my home number that my TV service will get cancelled if I do not call them back, no extension number was provided.
I called the general customer service number and they said they understand I want to cancel my TV service due to cost of DVR.
I asked to confirm what my cost will be for double play from now, I was clearly told 63 dollars and some cents.
One week later I get a bill for more than 100 dollars????
I have put an order with comcast to provide me services starting next billing cycle, should not be hard to port my number.
I do not beleive I am upset just because I was charged more but more importantly about being lied to by two of your customer service reps. Is this a coincidence or is it a culture in your company ???It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. -
Please share information on moving to Sprint or any other service that does not treat their customer like crap.
We really don't want to see you leave, john528.
What has happened? Please look for a private message from me.
TamaraH_VZW
Follow us on Twitter @VZWSupport -
4g service has become non-service for past 10 days
My 4g service which I have been using for the past year became "not available" on my mifi log. I have called V several times and most techs have tried to evade the antenna issue and blame my equipment ETC...
The transmissions have reverted to 3G for the past 10 days and last night it fell to 1X for a short period of time and then returned to 3G.
I have a IPAD so just to try and nail down the problem I decided to take my IPAD and MIF router in my truck and turn on logging to map coverage in my area and capture screens of the log as I moved around the area.
What I found is that I can pick up a 4G signal within 2/10th of a mileonly in the northeast quadrant of the cells area. I drove around the southern arc of the towers general area and the only transmission was 3g. Even directly under the tower there was no 4G transmission.
When I returned to the northeast quadrant 4g came on again.
I was able to find a person in tech support who asked me to compose a email of the logs with info about when and where etc.
I sent the complete email to her and she responded that she had forwarded it to the network dept for analysis.
Have not heard back yet..
BTW... THe 3g logs reveal that it is in a special roaming mode 64.... whereas in 4g roaming is zero.....
So as of now I am not happy at all......I sent a another email this am to a contact in tech support re: special roaming code 64. She also responded to my. previous email that I wrote about on the previous post. Here is her response
I wanted to get back to you and let you know that the ticket that I opened for you on the 5th has made it higher than any other ticket has made it so far due to your screen shots you submitted to me and I was able to add into your ticket. Our System Performance team is taking a very hard look at your area to see what can be done to help you. As soon as I hear something, I will let you know.
I have also requested info on "what "special roaming" code 64 means"
This is more then I have had in the past.... Perhaps things may happen ... "I hope"
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