HP Laptop Locked Microsoft Password Problems

OMG how many bours spent trying to get somewhere anywhere where I could get heard by anyone that can help me with this problem. SHAME ON YOU MICROSOFT for making it so bloody hard and frustrating for people to use their devices due to the inept way that your product works. I really think you DO need to spend your time a lot better and look at your competitors for some inspiration so people/consumers can use your product easily and effectively without all of the headaches.
I recently purchased a Hp Laptop for my birthday and came home so excited to use it. Well you can imagine my surprise after using it and it shutting down that the next time I go to use it I cannot get in as the password I was using kept telling me that I had it incorrect and to try again. Well thanks MICROSOFT I spent my whole birthday trying to get it unlocked with no success. CONTACT MICROSOFT we'll forgive me for holding my sides in a fit of laughter because if you follow all the steps you just keep getting redirected to FORGOT MY PASSWORD which is the same bloody problems as it doesn't recognise your password so whoever you paid to make an ant trail of deflection than you definitely got your monies worth. I tried chatting online to MICROSOFT SUPPORT STAFF Ha,Ha after waiting for I can't remember how long we'll guess who I ended up talking with YES YOU ARE CORRECT MY BLOODY SELF.
If anybody is remotely interested in helping this situation I would GREATLY APPRECIATE it.

Hi  ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY Notebook and a forgotten Microsoft Password. Here is a link to help you recover your account. You could look at this document on how to Refresh Windows. 8. It gives you the option to Refresh Windows 8 when you cannot get to the desktop. Please read all the documentation before starting. Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues. Hope this is a help. Please let me know how this goes. Thanks.  

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