HP LaserJet Pro CM141 prints blank pages and jams on nothing

My HP LaserJet Pro CM141 is printing mostly blank pages. Some pages come out with thick, verticle lines of smudged gray but other than that, it's totally blank.  It does this for printing or copying and wireless or connected via USB.  It started doing this after a wierd occurance where it would not stop printing the same print job over and over. After restarting it several times, I finally got it to stop printing the same print job but now, as I said above, it just prints blank pages. It also frequently claims to have a paper jam when it hasn't even attempted to take up a sheet of paper. The scanner still works, it's about 4 years old. The black cartiridge supply is at 90% although the colors are admittedly at 0% (but the lack of color never caused a problem before, I just print everything in black and white.)  I already went through the steps of the trouble shooting guide, http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c02260982

Since you have only one toner cartridge with toner it is possible that toner cartridge has an issue.  I would try at least another known good black toner cartridge.

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