HP MediaSmart DVD software and major Blu-ray issues

In September 2010, I bought an HP Pavilion Elite HPE 250-f desktop computer (running Windows 7). This computer was advertised as having a Blu-ray DVD player, as well as players for regular DVDs and CDs. From September 2010 to October 2014, I successfully played regular DVDs and CDs. But in October 2014, for the first time, I needed to view a Blu-ray DVD. Specifically, I needed to view the "Divergent" Blu-ray.
When I tried to play the "Divergent" Blu-ray (which was made in 2014), the HP MediaSmart DVD software (version 3.1.1.3317) and the Windows Media Player detected the Blu-ray but were not able to play the Blu-ray.
Next, I downloaded the Media Player Codec Pack, http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html. This Codec Pack was supposed to help Windows Media Player play the Blu-ray. That did not work.
I then downloaded Cyberlink PowerDVD 14, which played the Blu-ray for only about 7 seconds before crashing.
I downloaded TotalMedia Theatre version 6.0.1.123. However, this software did not even detect the Blu-ray.
Recently, I decided to revisit this issue. I installed the most advanced version of HP MediaSmart DVD. I installed HP TouchSmart DVD, version 4.1.2.5122.
TouchSmart flawlessly played disk 1 of the 2-disk "Star Trek" Blu-ray set (made in 2009). However, TouchSmart was not able to play the "Divergent" Blu-ray at all. After failing to play the "Divergent" Blu-ray, TouchSmart attempted to play disk 2 of the "Star Trek" Blu-ray set. TouchSmart played disk 2 with poor video.
Next, for some strange reason, TouchSmart became totally inaccessible. I could not start TouchSmart. I rebooted the computer. TouchSmart was then able to play the "Divergent" regular DVD, but was unable to play the "Star Trek" Blu-rays at all.
I did a system restore to the point just after the installation of TouchSmart. TouchSmart played regular DVDs well, but still could not play the "Star Trek" Blu-rays at all.
Next, I got rid of TouchSmart and installed HP MediaSmart DVD, version 4.1.4229 (sp49489.exe). MediaSmart 4.1.4229 flawlessly played the "Speed" Blu-ray (made in 2006). However, MediaSmart 4.1.4229 failed to play either of the "Star Trek" Blu-rays. And after failing to play the "Star Trek" Blu-rays, MediaSmart 4.1.4229 played "Speed" with poor video.
So, it appears that any specific version of HP MediaSmart DVD software will play old Blu-rays successfully, and will then subsequently fail to play more advanced, more recent Blu-rays. After that version fails to play the more advanced Blu-rays, that version will play the old Blu-rays, not as flawlessly as before, but rather with poor video quality or not at all.
I have read many threads on the HP forums and on other forums about people having trouble playing Blu-ray DVDs on a wide variety of HP computers. I went back to the specifications of my HP computer, and I found the following disclaimer about that computer's Blu-ray capabilities:
As Blu-Ray is a new format containing new technologies, certain disc, digital connection, compatibility and/or performance issues may arise, and do not constitute defects in the product. Flawless playback on all systems is not guaranteed. In order for some Blu-ray titles to play, they may require a DVI or HDMI digital connection and your display may require HDCP support. HD-DVD movies cannot be played on this Desktop PC. Some HD DVD and Blu-ray advanced features may not be supported. CPU power is dedicated to support HD DVD and Blu-ray playback functions. It is recommended that you close all other applications before and during HD DVD and Blu-ray playback. HD DVD and Blu-ray movies will only play through the HD DVD and Blu-ray player software. Advanced Access Content System (AACS) keys are integrated into your PC for copy protection purposes. Occasional renewal of the AACS key is required, and easily done by connecting to the internet.
I believe that I have gone way above and beyond ordinary diligence, to try to get my computer to play Blu-ray DVDs. The disclaimer states that certain issues may arise and that flawless Blu-ray playback is not guaranteed for all systems. But certainly my frustrating experiences, and the frustrating experiences of others, go way beyond the leeway given by HP's disclaimer, do they not? Has anyone thought about the possibility of a class-action lawsuit against HP?

In "Device Manager", under "DVD/CD-ROM drives", I see the following:
hp BDDVDRW CH20L
I click on "hp BDDVDRW CH20L", and I see several tabs.
In the tab marked "Driver", we have the following:
Driver Provider:   Microsoft
Driver Date:           6/21/2006
Driver Version:     6.1.7601.17514
Digital Signer:      Microsoft Windows
In that same tab, clicking on "Driver Details" gives us the following:
Driver files:      C:\Windows\system32\DRIVERS\cdrom.sys
Provider:           Microsoft Corporation
File version:    6.1.7600.16385 (win7_rtm.090713-1255)
Copyright:       Microsoft Corporation. All Rights Reserved.
Digital Signer:   Microsoft Windows
I think that, back in October 2014, when this Blu-ray issue first came up, I updated the driver. That may be why you see the following different versions :
6.1.7601.17514
6.1.7600.16385 (win7_rtm.090713-1255)
So, how would I update the firmware? To what version should I update the firmware?

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HP MediaSmart DVD won't play Blu-Ray's

I'm hoping someone can help me out in trying to figure out why my HP HDX 18 won't play Blu-Ray movies using HP MediaSmart.
When I pop a Blu-Ray in the optical, HP MediaSmart starts up and it looks like it's going to the play the movie however, it proceeds to ask me if I want to "activate" the app. I click YES thinking it's the first time I've used it so I guess I need to activate it.....however, it then pulls up a browser that directs me to download a patch from CyberLink.
I download and attempt to install the patch however it tells me that MediaSmart is currently installed and the patch requests to uninstall the previous version.
I agree to do so and after a few seconds, it comes up with an error message (error!! the product definition file lost).
I retry MediaSmart thinking this time I'll press NO, I don't want to activate and when I do this, nothing happens at all.
When I open My Computer, I can see the Transformers Blu-Ray in the drive and can right click and Explore the Blu-Ray as well so I know the drive is seeing it.
I called HP support and while the guy was nice enough, he was at a complete loss in trying to figure out why my Blu-Ray player would not play any movies. He tried multiple steps from going to the MSCONFIG and disabling all programs at Start Up, disabling Windows Installer (not sure why he wanted to try this step), to trying to recover the program from the partition itself. Nothing worked.
His final resolution was to perform a complete system recovery which I balked at as I have multiple programs installed (that would have to be reinstalled) and don't feel it necessary to perform a system recovery to "fix" my Blu-Ray issue.
And just to clarify, yes...my optical drive is indeed Blu-Ray optical drive.
Any advise or direction anyone can point me in would be greatly appreciated.
Thanks for your time.
Shep

The first link leds to a cyberlink page where i can't continue because theres nothing to click on.
mediasmart is up to date with me, but the cyberlink BR advsor means my laptop doesn't habe a BR Player neither a software.
i'm using Win7_64. Any suggests?

Download latest hp mediasmart dvd software and driver

i need to use my computers blu-ray player. where can i install the latest hp media smart dvd or cyberlink dvd suite software for DESKTOP. i have win7x64.

Hi,
Which HP model number is your PC?
regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. That will help another person facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

HP MediaSmart DVD Software

I am unable to install HP MediaSmart DVD Software after upgrading to windows 10 which prevents my notebook to read or write from my blu-ray drive.Any help will be appreciated.

In "Device Manager", under "DVD/CD-ROM drives", I see the following:
hp BDDVDRW CH20L
I click on "hp BDDVDRW CH20L", and I see several tabs.
In the tab marked "Driver", we have the following:
Driver Provider:   Microsoft
Driver Date:           6/21/2006
Driver Version:     6.1.7601.17514
Digital Signer:      Microsoft Windows
In that same tab, clicking on "Driver Details" gives us the following:
Driver files:      C:\Windows\system32\DRIVERS\cdrom.sys
Provider:           Microsoft Corporation
File version:    6.1.7600.16385 (win7_rtm.090713-1255)
Copyright:       Microsoft Corporation. All Rights Reserved.
Digital Signer:   Microsoft Windows
I think that, back in October 2014, when this Blu-ray issue first came up, I updated the driver. That may be why you see the following different versions :
6.1.7601.17514
6.1.7600.16385 (win7_rtm.090713-1255)
So, how would I update the firmware? To what version should I update the firmware?

External DVD Drive to Read Blu-ray / HD DVD

It seems to me the most suitable group for my post, if it's the case, accept my apologies and disregard this post.
Is there a external drive that can play Blu-Ray and HD DVD on a MAC? As anyone here been able to do so already?
I can see an interesting Addonics Zebra Super Multi Blu-ray and HD DVD Drive based on LG GGC-H20N technology apparently that claim it's OS X 10.4 compatible but there is no playback software currently on MAC for Blu-Ray.
I own several MACs, and I'd like to kill a flock of bird with one stone: ideally to get an external drive I can use with either of them, that can burn CD/DVD, that could play Blu-Ray and HD-DVD movies, and (that would be the Graal as I lived in both Europe and USA and own several zones DVDs) can be/become region free.
Anyone going through the same research/investigation?

I don't own a Blueray Burner yet since it isn't supported on most macs. But if I were to consider Blueray then I look into Roxio Toast or DVDSP.
Roxio Toast will allow you read / write Blueray on a Mac (so I've read) but it will not allow for playback apparently (not without some improvements to apple's DVD Player app).

DVD Studio Pro with Blu-Ray

I cant believe that this subject has not been tackled yet but I could not find the correct thread to read comments from the forum.
My question is: Is there a chance in the near future that Apple will finally decide to let DVDSP users to burn their outputs into a Blu-Ray ?
Whay this is not yet possible ?
I bought The latest version of Fincal Cut Studio 2 with the hope that DVD SP latest update would give that possibility, but I heard that it is not the case.

Success means different things to different people.
Some say Blu-ray is a success, some say it was a success.
The companies that design and manufacture Blu-ray; Samsung, Sony and Apple are saying that Blu-ray is an expensive, short term system for recordable video authoring and will be replaced by newer technology in two to five years.
Consumers and the media appear to say, were not buying something expensive to replace something that works just fine.

How to Sync and Play Blu-ray on Samsung Galaxy S3/SIII

Have got a Samsung Galaxy S3 and I want to put and play 1080p Blu-ray movies on Samsung Galaxy S3. So I'm looking for an easy way to rip and convert Blu-rays to Galaxy S3 here!

Hello kelly023
Welcome to the BlackBerry® Support Community Forums
You've got a great device. But I don't think this is the right page to post.
Ron
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up Blackberry Battery Saving Tips | Follow me on Twitter

Five years ago our family purchased at Costco this Bravia TV (KDL46EX621) and a Blue Ray player. Whi

Five years ago our family purchased at Costco this Bravia TV (KDL46EX621) and a Blue Ray player. While we had less expensive options, we decided to go with Sony because of the quality it represents. We are light TV users, don't even have cable tv. The TV has remained in the same spot since we have had it. Two years after the purchase, we started having trouble turning on the tv. So we figured out that we could turn it on by unplugging the unit and plugging back on. It was a hassle and disappointing to have to do that with such a reputable brand tv. About three months ago the unplugging and plugging routine did not work so we took it to a repair shop. I just heard back from the repair shop that they cannot fix the tv because the replacement part is not available. The first part that they tried was defective. I've wonder if this is a factory defect. The Repair shop will refund the $285 that I had paid for the repair. Not being able to fix my $1000 tv adds insult to injury. Especially when I call Sony's technical support and their recommendation is that I purchase another tv!!! Wow! That is poor customer service. I can tell you, if I have to purchase a new tv, unless you all can help me with this, it will NOT be a Sony. I'm not one to complain and write negative consumer reports, but in this case I really think it may merrit one. Anyway, today I will take my tv to a Sony authorized repair shop in San Antonio (Consumer Electronics). How can you make up for all the hassle? Even though I realize the unit is no longer under warranty I would appreciate if Sony would follow this case to make sure the tv can get fixed. It would be even nicer if you could cover the repair costs or simply replace my unit to a good working one.

Five years ago our family purchased at Costco this Bravia TV (KDL46EX621) and a Blue Ray player. While we had less expensive options, we decided to go with Sony because of the quality it represents. We are light TV users, don't even have cable tv. The TV has remained in the same spot since we have had it. Two years after the purchase, we started having trouble turning on the tv. So we figured out that we could turn it on by unplugging the unit and plugging back on. It was a hassle and disappointing to have to do that with such a reputable brand tv. About three months ago the unplugging and plugging routine did not work so we took it to a repair shop. I just heard back from the repair shop that they cannot fix the tv because the replacement part is not available. The first part that they tried was defective. I've wonder if this is a factory defect. The Repair shop will refund the $285 that I had paid for the repair. Not being able to fix my $1000 tv adds insult to injury. Especially when I call Sony's technical support and their recommendation is that I purchase another tv!!! Wow! That is poor customer service. I can tell you, if I have to purchase a new tv, unless you all can help me with this, it will NOT be a Sony. I'm not one to complain and write negative consumer reports, but in this case I really think it may merrit one. Anyway, today I will take my tv to a Sony authorized repair shop in San Antonio (Consumer Electronics). How can you make up for all the hassle? Even though I realize the unit is no longer under warranty I would appreciate if Sony would follow this case to make sure the tv can get fixed. It would be even nicer if you could cover the repair costs or simply replace my unit to a good working one.

Blu-ray issue

I've added a Lg bh10ls30 Blu-ray rurner to my macpro. It works fine in VMware fusion for reading and burning blu-ray discs.
The problem I have is that when the computer goes idle, the drive head starts seeking repeatedly every few minutes, making a lot of noise and driving me nuts. If I "sleep" the computer it doesn't do this.
I know OSX doesn't have good Blu-ray support, but has anyone else run into this?

I have the same problem you described but with the LG bh20ls10 BD Rom Drive. I have found a way around the problem. By leaving a blank DVD in the drive seems to "solve" the constant random seeking problem.

Dvd Player to support Blue-Ray and HD-DVD

Hey,
i am planning a homecinema and have thought about buying a Mac Mini as Dvd /Multimedia Player. Becuase, to this moment, we don't know, which new HD Dvd Format will come in the future... Blue Ray or Hd-Dvd... is there a possbility I can play those new dvds with the normal dvd drive and maybe just some new drivers or software???
Thanks ver much

No, you cannot play a Blu-Ray or HD DVD disk in a DVD drive. They both require different hardware than DVD drives have.

MPEG2 encoding fails, but MPEG2 DVD and MPEG2 Blu-ray works

Hey friends,
Every time I try to export with the standalone MPEG2 format option in Premiere Pro CS4 the file comes out empty (0 bytes) and both Windows Media Player 11 and Adobe Encore 4.0.1 say that my machine lacks the necessary codec to play the file (although, I'm thinking that this message is popping up really just because the file is empty/corrupted. I'm running on Vista SP1). Nevertheless, if I export to the MPEG2 Blu-Ray format with not too dissimilar values, everything works fine. The MPEG2 DVD format also works, granted that's lower bitrate and resolution. So, what gives? Could it have something to do with the audio?
My source files are NTSC 29.97fps HDV 1080i .mpeg files, captured from DV tape.
Here are the settings I'm using with the regular MPEG2 encoding (which fails as mentioned):
NTSC, 1440x1080i, 29.97fps, 18.50 max Mbps, 48kHz MPEG audio, which gives me a final file extension of .mpg
And the settings for the MPEG2 Blu-Ray encoding (which works perfectly):
NTSC, 1440x1080i, 29.97fps, 30.00 max Mbps, 48kHZ PCM audio, which gives me a final file extension of .m2v with a separate .wav audio file
Anyway, any help would be appreciated. Did I just completely miss the boat on some well known MPEG2 audio encoding issue or something?
Oh, and my system is Core 2 Duo 3.33 Ghz 4 gigs of ram gigantic harddrive, etc. I'm fairly certain this isn't a hardware issue. The source files playback without hesitation and the rendering time is not overly long.

Since the destination is DVD, don't waste the time or resources to encode at HDV frame sizes. It will just have to be encoded again so that it will fit the standard def DVD frame size. Re-transcoding will significantly reduce final quality.
NTSC DVD:
720x480 with a PAR of 0.9
29.97 fps
"Best Practices" would dictate elementary (separate) video and audio streams (.m2v and .wav). Avoid multiplexed .mpg files.
"Easiest Practices" would dictate exporting from Premiere as an .avi file and letting Encore handle the transcoding automatically.

Using Standard DVD clips in a Blue Ray production

A few questions -
Are there any tricks if I had a full HD project and I wanted to inset a few scenes from a standard DVD into this?
Also I have a number of DVDs I made with a good quality DVtape camera some years ago and wondered if there would be any benefit converting them to Blue Ray? The old DVDs look noticably better played on my Blue Ray player (HDMI 1900x1080) than on my old standard DVD player (component video) so it may be a matter of whether PRE's upscaling would be better than that of the player?
I still have the old source DV tapes so would be any better again to make a new HD project using this SD video and burn it to blue ray upscaled?
Or is there other software that will do this better?

What Steve said.
The only viable option for using SD (Standard Def) material in an HD (High Def) Project is to use a program to up-rez the SD DVD-quality, prior to Import.
One such program, that gets good reviews, is Red Giant's Magic Bullet Instant HD, which is a plug-in for PrPro, but at the last time that I checked, was NOT available for PrE. I have not heard of anyone finding a way to use it, in PrE, but perhaps someone has.
There are other similar programs, and if one found a good one, that was either a stand-alone, or that worked from within PrE, that might be a good option.
Also, as Steve says, playing a DVD on a good, up-rezzing BD player, will improve it, and by an astounding amount, in my estimation. The up-rezzing players have specialized chips for the up-rezzing process, and they can work very well.
Good luck,
Hunt

Does the Finder support reading and burning blu-ray discs?

Assuming I have an external firewire blu-ray burner (recommendations for this also welcome - which make/model is good, and can I buy an internal model and fit it to a regular DVD external case?)
I'd like to keep a few backup discs of my 1TB ReadyNAS Duo. I could do it using DVDs but it would be quite a stack.
Message was edited by: Jonathan Mortimer

http://discussions.apple.com/thread.jspa?messageID=10845244&#10845244

Problems creating and exporting Blu-ray

On one of my first efforts at using Encore CS3 to create a Blu-ray movie I ran into some puzzling problems. I do not know if these are bugs in Encore, problems with my computer, or errors on my part in setting up the project.
A few weeks ago I created a movie of length 2:06:21:11 using Premiere Pro CS3. At first I needed a DVD of this movie and I did not have sufficient storage to export to Encore for Blu-ray, so I exported MPEG2 video and .wav audio for DVD. I imported these assets into Encore (complete with chapter markers) and produced my DVD with no problem.
Later, having obtained more external storage, I returned to the Premiere project and exported the movie as MPEG2 for Blu-ray, using the high-quality 1440x1080 preset. I imported this file and the associated .wav audio file into a new Encore project (I was disappointed not to find the chapter markers here) and proceeded to create menus similar to those
from the original DVD project. Everything went fine until I checked the project and found that it exceeded the Blu-ray disc size: the projected build size was 25.61 Gb.
Now the file sizes were as follows:
The MPEG2 video file was listed in Windows Explorer as 23,035,133KB, which translates to about 23,588,000,000 bytes. The same file was listed in Encore as 21.9GB, which is itself a bit of a puzzle: even if the file were just under 21.95GB, rounding down to 21.9GB, this would be only about 23,569,000,000 bytes, so I would think the actual file size would have been rounded by Encore to 22.0GB. Incidentally, 7,582 seconds of video at the target bitrate of 25,000,000bps would come to about 23,694,000,000 bytes, so the 2-pass VBR was pretty close to the target.
The .wav audio file was listed by Windows Explorer as 1,421,502KB, which comes to about 1,456,000,000 bytes. It was listed in Encore as 1.3GB -- once again, I would expect Encore to have rounded the actual file size to 1.4GB.
In any case, the real audio plus video file sizes are just a bit too big for a 25,000,000,000-byte Blu-ray disc even if the sizes listed by Encore would just fit. So I decided to use Dolby audio at 192Kbps to reduce the audio to one-eighth of the size of the .wav file.
First I did this by specifying a transcode preset for the audio that included Dolby, rather than leaving it set to "Don't Transcode". A check of the project still showed that it exceeded the disc capacity, and initiating the Build process STILL SHOWED A PROJECTED SIZE OF 25.61 GB -- as if the Dolby transcoding were being ignored completely.
Next I transcoded the .wav file to see if this would change the size estimate. The transcode took some minutes (during which time no progress bar appeared in the transcoding progress panel). Finally the audio file was listed as "Transcoded", but a check STILL SHOWED 25.61 GB.
Finally I transcoded the .wav file to Dolby stereo at 192Kbps using Vegas Platinum + DVD, replaced my original audio file with this one on the timeline, and marked it "Don't Transcode". But a check STILL SHOWED 25.61 GB. The Dolby file was listed by Windows Explorer as 177,678KB, or about 182,000,000 bytes.
Now this certainly should have fit on a Blu-ray disc. It is slightly shorter than the third bit-budgeting example in the Encore manual, and it has no motion menus or slide shows. The video plus audio, both "Don't Transcode" assets, total about 23,770,000,000 bytes, well below the 24,500,000,000 bytes suggested in the manual to allow a "very conservative" 2% margin for overhead.
So I figured the size projections were erroneous and I ran the build. It produced a Blu-ray folder with total size 24.6GB, which translates to 26,414,000,000 bytes, or about 1,414,000,000 too many. Looking in the Blu-ray folder, I found that the main MPEG-2 TS file (named "00000") contained 25,814,922KB, or about 26,434,000,000 bytes.
So I ask Adobe and any expert participants in this forum for their help understanding the various problems men

I apologize for the length of the previous post -- I had to explain a lot so that you might understand what was going on. The editor chopped off the end of my message, which was to have been:
So I ask Adobe and any expert participants in this forum for their help understanding the various problems mentioned above, specifically:
1. Why did the estimated file size come out so much greater than the sum of the known video and audio file sizes?
2. Why did the estimated file size not change as PCM audio was replaced with Dolby?
3. Why did the actual build file size come out so much different from the estimate?
4. Is Adobe's stated "very conservative" margin of 2% in fact too small for Blu-ray?
5. Why was there no progress bar when transcoding .wav audio to Dolby?
6. Why did no chapter markers come over into Encore in the MPEG-2 Blu-ray file?
7. Why were the file sizes in the Project panel of Encore, for the two "large" files, slightly smaller than they should have been?
Please excuse the length of this post, and thanks in advance for any help in solving these problems. I can certainly work
around them by encoding to a lower bitrate but I would prefer to address them directly.
Dick Vaughan

16:9 standard DVD looks good w/ Blu Ray, zoomed in on DVD player

Final Cut Pro7. 16:9 stills slideshow, Compressor 90 min best DVD, DVD Studio 1280 x 720p 16:9 letterbox
Any ideas why? It looks about 25% larger when played on a standard DVD player, looks good on Blu Ray.

DVDs are limited to SD video only. You cannot have HD video on a SD DVD created by DVD SP.
And the HD DVDs that DVD SP creates will not play on Blu-Ray players.

HP MediaSmart DVD software and major Blu-ray issues

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