HP Mini 311-1025NR dead three weeks after purchase
I bought my HP Mini at Ultimate Electronics in Denver on March 24 2010. On April 14, the computer stopped working altogether. Ultimate refused to accept its return because it was outside their 14-day return period. I phoned HP support twice so far, and begged them to fix the machine. So far they have refused, both times insisting that I repeatedly shot the unit down and restart it, press F11 key, remove the battery and replace it, remove the memory card and replace it, etc. I'm not stupid - of course I had already done these things before I called them. The most recent tech put me on hold for about an hour so she could "consult with senior technical staff". All I want to do is return the computer for service. Is there any way to get HP to honor their warranty???
It's unfortunate that the experience you've had so far has been so poor, but the good news is that unless you dumped your notebook in the sink or some such thing, your warranty will cover your repair completely. The worst thing you can do right now is to stop calling. Keep calling until you speak to someone that can actually help you. They may still have to run you through some basic troubleshooting steps, but that is standard for sending a computer in for repair with most any company. Good luck getting your laptop fixed, and don't give up!
Though I am an HP employee, I am not here as a representative for them. I am here of my own accord to help those requesting it.
Please demonstrate any appreciation for help with a kudos!
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Nokia 5800 won't start up three weeks after slight...
okay, here's kind of a long one.. I bought my nokia 5800 xpressmusic on a £5 a month contract with the catalogue 'Very'.. Apparently this does not include insurance.. Anyway.. the phone worked perfectly for a year.. until i went to the beach and dropped it in a shallow puddle face down.. slowly everything went off... so i took the battery, sim and memory card out.. a day later it came back on.. it's worked fine for three weeks (apart from the lights on the buttons and the secondary camera on the front).. but last night.. i was on my normal apps when the screen closed down, went black and the backlight was on low.. i tried taking the battery, sim and memory card out and put them back in.. but to no avail.. also I've tried it on charge and tried with a sim without, with memory card without etc.. but nothing seems to be working... this kind of thing has happened before but it came on after a few hours.. but it's been 12 hours.. and i haven't had any luck with it.. i could really use the help because i'm not even half way through my contract with 'Very' and they won't let me cancel it and they won't replace it... Also no message came up after the phone turned off..
The fact it crashed while i was on apps after it had worked for three weeks after the water accident makes me think it's probably not due to the slight water damage... can you help please?serebro_ru wrote:
The fact it crashed while i was on apps after it had worked for three weeks after the water accident makes me think it's probably not due to the slight water damage... can you help please?
Don't know why you assume this especially due to corrosive nature of saline as opposed to fresh water; it takes a while for faults to start showing up after such immersion unfortunately.
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Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase
HP Deskjet 4180
Genuine HP Tri-Color #22 ink cartridge and Black #21 ink cartridge
Windows 7
Test printing from Photoshop, Windows Picture Viewer and GIMP.
Some colors in the HP tri-color cartridges dry up and stop working only a few weeks after purchase.
The experience that I'm having currently contradicts very good, accurate color from HP cartridges in the past from RGB images that I've printed successfully with this printer. I've previously got excellent color from the true HP ink cartridges on this Deskjet 4180 printer.
But today it is obvious that the yellow is not flowing from this cartridge that was installed only a few weeks ago. And my ink levels are at 50 percent, and they were even higher when I started today... see the screenshots below.
I'm printing from Photoshop, but for some tests I tried printing from two other applications today but I'm always getting these results that indicate that there is no yellow printing... this is much worse than just a bad color profile. I'm an experienced photo retoucher and I have a long history of dealing with inkjet printing in the work place with all kinds of printers.
I know that inks can dry up in their cartridges if they don't get printed with every few weeks and if the printer isn't maintained. I purchased these new cartridges only about three weeks ago and the first test prints and some prints two weeks ago came out perfect.
But today this is the result I'm getting... screenshots below show the original RGB image and an actual scan of the bad print results I'm getting, indicating that no yellow is flowing from the HP tri-color cartridge. And a screenshot of the ink level indicator panel is at the bottom.
Why is the yellow ink drying up and not flowing so quickly? How can I prevent this besides doing semi-weekly prints to keep the inks from drying up? I'm in a fairly humid climat, so dry air is not the problem. The contact points on the cartridge are clean.
Does HP guarantee their cartridges for this kind of thing?
Good color - original RGB image...
Bad color - actual scan of bad print with no yellow, below...
Ink levels after test printing...
Thanks for any help.
digiWell, here is the answer I was looking for, only arrived at by way of my own further investigation and experimentation.
It seems that no matter who I asked about this problem, I always got the same questions and answers.
For example, the people at the HP 800 number for consumer help, where it seemed I was not talking to someone who was actually familiar with the product, because they came to the conclusion that I need to buy a new HP printer... wow, isn't that a big surprise for an HP employee to say, "Just buy a new one!".
No one, and I mean no one, would seem to be able to listen to or understand what I wrote in my original question on this thread about how this printer prints fine when I first put in a new ink cartridge, and then just a few weeks later one or two of the colors seem to be dried up and they won't print.
And it seems that somewhere I read that you need to print a test maintenance print every month or so to keep the inks from drying up... but the inks seem to be drying up in less than three weeks now, even though I used to be able to go for months without doing a print and the inks would still be fine.
So when I was talking to someone in India, Malaysia or the Philippines at the HP 800 customer phone support number, after going through so much crap about whether this printer was still in warranty just to have a simple question answered you'd think I was trying to launch nuclear missiles and my launch codes weren't current.
And it was much the same situation to get on HP's "Live Chat" customer service on the net, and then they'd go through the same line of questions and answers as the support people on the HP 800 phone line...
Q: "Do you have dirty nozzles on your ink cartridges?"
A: "No, like I said in my original statement, I cleaned those and they weren't dirty to begin with."
Response: "Because you need to clean those every so often, you know."
Q: "Did you try cleaning the contacts on the cartridges?"
A: "Yes, like I said in my original statement, I already did that."
Response: "Because you need to clean those contacts every so often, you know."
Q: "Did you try putting in a new cartridge?"
A: "Yes, like I said in my original statement, this cartridge is nearly new and it shows a 90% ink level."
Response: "Because you need to put in new cartridges when the ink runs out, you know."
Q: "Did you do a test print?"
A: "Yes, like I said in my original statement, I did a test print and that's what is telling me that the yellow and magenta are not printing any longer."
Response: "Because that's how you can tell if any colors aren't printing, you know."
So is anyone else seeing a pattern here? It's not like I'm talking or live chatting with a real human being, but maybe an automated voice prompt system that only has an A, B, C or 1, 2, 3 type of response system that it's working from.
The people hear a answer, and regardless of what that question was in the troubleshooting category that they are in, they just have a stock response that seems to bypass what the customer's answer was, so it's like I'm talking or live chatting with a machine that is uttering its responses in a fixed pattern, regardless of what I'm saying.
HP customer service is like talking to someone who isn't listening, so often they ask their next question, but I just answered that question with my previous answer.
Like I said, the way it used to be, HP or even after market ink cartridges could sit for months without doing a maintenance print and I would still get a perfect print every time. And that's pretty typical for maybe an older person who isn't printing prints that often, but they just want to print one every few months or so, like my mom, with her HP printer, who I've been troubleshooting this problem for.
Or even with my own large format Epson printer or any of the pro level inkjet printers and even IRIS printers that I've used in the workplace over the course of the last 20 years... you could do a print every two months and there was no problem with dried up inks.
And I know somewhere in the past I read that the maintenance print that the instructions was recommending be printed only needed to be done every 4 to 6 weeks to keep the inks from drying up, although when I go through the entire full blown PDF instruction manual now I can't find ANYTHING about how often a maintenance print needs to be done... that's right, nothing!
But on Christmas eve I once again exchanged my last, dried up HP tri-color ink cartridge at a Walgreens store where my mom had purchased it months prior (and the guy was nice enough to exchange it even after 5 months) which was yet another HP tri-color ink cartridge that had at least two of it's colors dry up after only a few weeks. At that Walgreens they had been nice enough to replace three prior HP tri-color ink cartridges with the same problem in the last year, and before that three different after market, off brand tri-color ink cartridges from another store had dried up after only a few weeks.
So the guy at Walgreens told me that now with HP cartridges you need to do a maintenance test print EVERY WEEK in order to keep the inks from drying up... THAT'S EVERY WEEK YOU ARE NOW SUPPOSED TO DO A TEST PRINT FOR MAINTENANCE.
Now, you DO NOT need to do one of the test prints where it prints a photo of a pear, which uses quite a bit of ink, but you can just do one of the self test prints where you hold down on the CANCEL button and then press the COLOR COPY button and it prints a quick test page with just a little color and a lot of B&W text, and that's apparently enough.
And that seems to be enough to keep the ink cartridges from drying up, the way they seem to be otherwise doing so quickly now, as opposed to how HP and other brand ink cartridges used to.
And in fact, now after about a month, after doing weekly self test prints, the ink cartridges are still flowing well and they just did some full color prints quite nicely... ALERT THE MEDIA AND ANYONE WHO CONSIDERS THEMSELVES HP PRINTING EXPERTS!
So the questions I would ask myself are these...
First, why is it that NO ONE at HP customer service knew this, whether it be on the HP 800 phone support or on the HP "Live Chat" with people in India, Malaysia and the Philippines, or even here on the HP Help Forum with so-called EXPERTS from HP?
Second, how have the inks changed so that in the past, you didn't need to do maintenance prints every week, but maybe every two months at the most, in order to keep the inks from drying up, but now the inks dry up in a matter of less than two weeks unless a maintenance print is done once a week?
Have HP and other ink makers changed the formula of their inks so they dry up much faster, forcing people to buy new cartridges when the last ink cartridge is still at a 90% level with dried up ink?
And as a result, are people on the HP 800 customer phone support line and on HP "Live Chat" telling people that they need to buy a new printer, when in actuallity their ink cartridges are just drying up within a new record short period of time?
You tell me, HP experts. -
Broken headphone one week after purchase at Apple Store
Hi,
Its left headphone of my iPod shuffle one week after purchase at Apple Store :/
http://www.flickr.com/photos/suawek/3424085108/
I must send it back or Apple can send me new ones?Apple's [service web page|https://selfsolve.apple.com/GetWarranty.do] will tell you your service options. I had a pair of headphones go out on me, they sent me a new pair very quickly. I had to send the old ones back, but not until after they sent me the new ones. Worked out really well.
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IPad mini not turning on less than a week after purchase!
Hello everyone. I bought a new iPad mini 64G last Saturday while on vacation in Canada. I just returned to Qatar and was using my new iPad the past 2 days after restoring from my account for my old iPad. today, I leave to charge and after a little over an hour, I try to use it and it won't turn on! tried resetting but nothing happens, tried charging, again nothing, connected to itunes, nothing! There is no Apple store in this country, and they will acknowledge anything not purchased from a local store. Any ideas please?
Reset like this?
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
Connected to iTunes ... To do what? Restore the iPad? Connected to iTunes doesn't really tell us anything. Try restoring the iPad software. If iTunes does not recognize the iPad, try Recovery mode. recovery mode is covered at the very end of this support article if you need it.
iTunes: Restoring iOS Software.
http://support.apple.com/kb/ht1414
Recovery Mode - iOS: Unable to update or restore.
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I looked at the 90 day thing and it looks like I'm out $200
A broken screen is not covered by the Apple warranty. However, sometime the Genius at an Apple Genius Bar will replace it for not cost. Why not make an appointment at an Genius Bar?
Apple will replace for this cost:
Apple - Support - iPod - Repair pricing
A third-party place my be less expensive but you will void the remainder of your warranty. Here is on e place:
DigiExpress.us - The iPad Repair Professionals -
The hp mini 311-1000nr will not boot after, I install the additionnal 2G memory module in the slot provided. I am running windows 7 Professional. It will boot once I remove it. Why is that so? The caps lock light is flashing
What are the specs of the memory you installed? It takes up to 2 gigs of DDR2-667 I believe.
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HT1577 After purchasing apps from iTune it has not been downloaded after 2weeks. What is wrong?
2 weeks after purchasing some apps from iTune it has not been downloaded on my iPad. What is wrong?
2 weeks after purchasing some apps from iTune it has not been downloaded on my iPad. What is wrong?
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Podcasts from Current Tv, since three weeks prior to the Nov 2012 election have had a url problem and cannot be played on my mac mini 2011 with 10.8.2 and the latest Itunes? anyone know why> ? I am in contact with Itunes now and they wanted screenshots of the problem, I can get these current tv episodes with a vpn and my isp says they are not blocking them, but i was surprised that prior to the election they were blocked, ?
I also can get them on my Android Samsung Galaxy note 2 with no problem but on the Macmini cannot>/? I Unsubscribed and subscribed many times but still no luck, any ideas? I am waiting for the senior advisor to get back to me on this issue. I am in THailand now where the problem is happening and as I said the ISP says they do not block any podcasts.I also do not want it on my iphone 5, so I have to wait and see why the mac mini is not getting it.I seem to have fixed it by putting <div class="clearfloat"></div> after the navigation bar?
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My laptop macbook pro fell with me out of a truck and buckled last June 2012. It still worked although bent and open. A month ago it got wet and stop working and I dried it near a heater and it worked. The battery is dead. Then it froze on the screen the mouse can not grab the attention of the screen when it clicks. The track pad no longer responds and has buckled more. Then after three weeks of not touching it I plugged it in reset the date and connected and it worked. I began to back up my material and then it froze again.
Though the MBP may be disfigured, there is a real possibility that the HDD is still functional. Take it out of the MBP and place it in an enclosure and connect it to another Mac. You may be able to recover all of your data.
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Getting Blue Screen --I've Only Had the HP Mini 311 for One Week
Do you have an HP Mini 311? I have had my HP Netbook for one week and I keep receiving the blue screen. I installed Adobe Lightroom yesterday and I received it after the install.
Is this common with HP Mini 311s?
Is it worth returning to Verizon or can I get it fixed by contacting HP support?Try removing your sim and insert it again and make sure that its clean as well as the sim tray. insert it securely locked in place. See if it works, quick fix. If not try to use a different sim or try your sim to a different h/s. For you to be able to isolate if its with your sim or iPhone. Tricky Tips!
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FiOS Quantum Update and I still have DVR issues after three weeks!!!
Verizon,
I have not been able to set up a NEW SERIES on my Quantum DVR for three weeks and I am getting tired of it.
I went through all the troubleshooting with a tech on the phone, and had two techs come to my house. It is not my equipment, it is a BUG in the latest and greatest update, and I cannot revert back to the previous version! I am tired of paying extra money for a service I cannot use. Nobody has communicated with me in over a week. This is ridiculous and your customer service is really upsetting me. I am very disappointed in a new service that is now not working due to a poorly executed automatic update. At least let us choose to do updates. I usually wait a few weeks to make sure other people do not have any problems. Well, a bit buggy and as I have said, I am tired of it.
GET IT FIXED, OR GIVE ME BACK MY OTHER EQUIPMENT THAT WORKED FINE. TIME TO DOWNGRADE, TO GET THE SERVICE I AM PAYING FOR.
I will continue pointing people toward DirecTV until this is resolved. I am telling anyone who will listen about the poorly executed update and the poor customer service.
Thanks...sboychuck wrote:
Good morning TNS_2,
I get the fact that you have been on these forums for some time and helped some people out. You are not going to be able to help me, or all the other people affected by this latest and greatest update. {please keep it relevant}
While I do appreciate you replying, I was not looking for any reply from any peers, just to let Verizon know that all of us who got the update and had it go very bad on our new DVR's are tired of it.
I have gone through troubleshooting on the phone and had FiOS techs to my house. The techs all know about it and are as frustrated about it as we are. This is a known issue that is irritating more and more people every day. I am not going to describe my issue further, as there is nothing you or any other peers can do. It is all up to Verizon to fix what they broke!
So, if you are offended by me speaking my mind, I appologize. We all know that Verizon keeps an eye on forums to see what social media is saying about them. They will be able to keep an eye on Google searches as I am launching a website about my recent Verizon experience with their new Quantum service. I will use plenty of keywords to ensure it is found in a search.
Your stuff may be working great at this time. There are several others who are having problems. We all know that only a handful of people ever post on forums. After doing a search on the Quantum DRV update problem, it is obvious Verizon has some issues that is affecting their customers. We (peers) can all agree on that.
You say you dont want replies from peers, just Verizon, but Verizon doesnt read these posts at all like you think they do. These are simply peer to peer forums. Only the mods who run the forums are here and esculate issues to support if the issue qualifies.
Verizon does have a long list of bugs since the latest update that they dropped the ball on and we can only hope they are working on it and will push out a fix very soon. They did release the update without properly testing it first. There's not much we can do except wait and I'm hoping since its taking some time to roll a new update out they are doing it right this time and are not only fixing the issues, but testing them before just rolling it out. I highly doubt the top guys in Verizon do google searches looking for issues we are having when they already know about them. The only thing that would possibly send them a message on if one is frustrated is leaving them all together. -
Mac Mini 2010 (0sx 10.7.4) unable to access iTunes Store in three weeks
Hi there,
I have read and tried virtually EVERYTHING I could find via the net including Apple's own problem solving solutions regarding the fact that my Mac Mini (late 2010) running Osx 10.7.4 simply cannot not access the iTunes store... AT ALL "iTunes could not connect to the iTunes Store. The host is down. Make sure your network connecvtion is active and try again" blah blah yes yes). Every other use of the internet works brilliantly on it.
It has now been THREE WEEKS... waiting and trying a myriad of solutions proposed by discussion groups and professionals (incl Apple), HOWEVER... as it stands, I have use an old G5 PowerPC Tower when I need to do anything invloving the iTunes Store, which is sad as I really would like to pass it on as a gift. SO, I have a brand new OS that is pretty much useless for Apple's own products (do you want our $$ spent in your store or not) and the two iPhones, the old G5, the old PowerMac Lappy and an even older Mac Lappy all happily connect to iTunes BUT it seems this new OS "Lion" (like the Wizard of OZ character... lacks the "courage" to actually do it's job.
I have rebuilt networks, prefs, used terminal, deleted prefs, changed Apple Id, password, ports, etc etc etc etc... I don't think there is one solution I haven't tried ALL I can say is... ***??? Thank god I do know enough about Mac systems to get around, I would hate to be my mother or grandparents or a newbie. As it is iTunes is useless (now just a fancy MP3 player. Does ANYONE know something I haven't tried? Or is this mac mini... simply a fancy apple tv that can't actually access anything Apple...) CheersWelcome to AD!
+Using Proxy: Yes+
+HTTP Proxy: gateway.fasoffice.com:80+
Disable that proxy server in IE settings and see if you can connect. -
After reformatting iPod to NTFS and restoring back with iTunes, the player works for two-three weeks and crashes afterward. It then requests to restore it through iTunes. When connected to iTunes, it sees it in the restore mode and also asks to restore the iPod. It happens over and over for the last months. What could be the problem?
iPod Classic 80Gig.
Thanks in advance.Dear planb77
Thanks for a reply. iPod does not support ntfs - you're right. that means it will never work on that. While restoring ipod using iTunes, itunes reformats it no matter what filesystem is there. So the issue is not that. ipod is now on fat32 and it works for a certain period of time, but then crashes and asks to restore through itunes. Resetting/restarting does not help. -
Pulseaudio random crashes after a three week update
Since yesterdays (three weeks delayed) update I have faced multiple issues, the most buggy update I think I have had on arch ever.
Managed to fix seven of them, but pulseaudio keeps crashing and behaving weirdly. Most of the times, it just stops without any errors at all, but once or twice I got something like this:
david@dntb:~$ pulseaudio
E: [pulseaudio] bluetooth-util.c: org.bluez.Manager.GetProperties() failed: org.freedesktop.systemd1.LoadFailed: Unit dbus-org.bluez.service failed to load: No such file or directory.
E: [alsa-sink-ALC662 rev1 Analog] alsa-sink.c: ALSA woke us up to write new data to the device, but there was actually nothing to write!
E: [alsa-sink-ALC662 rev1 Analog] alsa-sink.c: Most likely this is a bug in the ALSA driver 'snd_hda_intel'. Please report this issue to the ALSA developers.
E: [alsa-sink-ALC662 rev1 Analog] alsa-sink.c: We were woken up with POLLOUT set -- however a subsequent snd_pcm_avail() returned 0 or another value < min_avail.
Sometimes when I launch pulse, I get sound from only one application, like in the bad olden days... Sometimes it works like nothing has happened. Then I launch flash for example and get audio only from flash or only from everything else than flash. Strange.
I am gonna do some testing with verbosity increased.
Last edited by Cz-David (2013-10-12 12:46:10)I'm having the exact same issues with pulse and it's driving me nuts. Has there been any news on this topic? Pulse just crashes and I can't figure out why. I, too, get the bluez and the snd_hda_intel messages when I look into the logs. But neither of them to be the definite cause. Most of the times the error occurs when I open pavu control, maybe also while playing flash, but not only. Pulse will also not respawn automatically after 5 seconds, although it says it will in pavucontrol.
Please help
[edit] just looked for fluidsynth, but the package is not found. I used
pacman -Qi fluidsynth
Last edited by suluke (2013-11-09 13:15:19)
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