HP Officejet 4500 Unable to connect

Recently I bought the HP wireless 4500. I did the setup on my desktop computer to be use it as wireless, tested and printing perfect, so I installed in my laptop and was able to print without problems, but as soon as turn my desktop off I am not able to print from my laptop getting the error "Unable to connect". Did I miss something?

Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).
Also, what operating systems are you using?
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I am employed by HP

Similar Messages

New Officejet 4500 will not connect wirelessly

We just got a new Officejet 4500 that I began to set up last night. First I followed the recommended setup path for setting it up wirelessly: USB connection to my MacBook Pro, install the software, use the setup wizard, etc. It chugged away for a while and eventually I got back a bunch of errors "Failed to retrieve IP".
I have a wireless hub provided by my ISP which I have set up with WEP (no Mac filtering, no special firewall within the home network). After googling around for a while I decided to switch to WPA personal. I got my MacBook working with that, then tried the printer wireless setup wizard again. No go, same errors.
Next I tried setting it up (still with WPA) directly on the printer using it's menus. This also didn't work. The printer printed out a Wireless Network Test Report which looked like this in the Diagnostics Summary:
Wireless On: PASS
Wireless Working: PASS
Network Name (SSID) Found: PASS
Security: PASS
Printer Settings Consistent with Wireless Router Settings: PASS
No Filtering: FAIL
Connected: Not Run
Signal Strength: Very Low
Other networks detected matching your network name (SSID): No
Downlink count: 2
Channel: Not Run
I also switch back to WEP and reran the setup via the printer menus, and failed the same way and got the exact same diagnostic summary.
What now?

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Cb867A HP Officejet 4500 will not connect to network

I have tried over and over to connect my cb867A HP Officejet 4500 wireless printer, and it will not work. I have changed cables, triple checked everything, uninstalled and re-installed software, and I cannot get this printer to work as a wireless printer. I have a Windows 7 64 bit Compaq laptop. Any ideas on why this is not working? I am certain I am following the directions HP is giving. Thank you in advance for your help.

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Officejet 8100 unable to connect to printer, still prints half the time

Just started getting a pop up today. Every time i print to the 8100 it tells me it can't connect to the printer, that it can't find it over the network or wirelessly. But, it still prints most of the time. I've tested the connection with other USB cables all of them are about 4ft long. They are not going through extenders or hubs, all directly connecting to the computer. I've unplugged all other USB devices (except keyboard and mouse, which are both dell generics the computer came with), and i've tested it in each of the USB ports. I ran the scan doctor another post mentioned and it came back with no errors. Though the printer still prints, it fails to print a good 3rd of the time. only way to fix that is to unplug the printer from the computer, turn it off, plug it back into the computer, then turn it on again. Really, incredibly inconvenient here.

Hi , Welcome to the HP Forums! I understand that your HP Officejet 8100 is unable to connect, even though it still prints half the time on Windows 7. I am happy to take a look into this for you! Please try the steps within this guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7, and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Officejet 5740 unable to connect to network

I have tried changing router settings, but the printer will not connect.

Hello @kbcga Welcome to the HP Forums
I read your post about your Officejet 5740 not connecting. As you mentioned that you have tried to change router settings, the printer may not be connecting to the network. If you are seeing a message that states "Unable to find printer", I would suggest following all of the steps, in order, from the guide I have posted below.
An 'Unable to Find the Printer' Error Displays for the HP ENVY 7640, Officejet 5740, and Officejet 8...
If you continue to run into any troubles, please respond to me with all of the important details, and error messages and where exactly you are seeing them.
Have a fantastic day
R a i n b o w 7000I work on behalf of HP
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I can't seem to use the wireless connection to connect from my macpro to hp officejet 4500 g510g-m

Hi, I don't know how to connect my hp officejet 4500 g510g-m to my mac book pro. can anyone help me? i can't seem to find the ip address for the printer. this can be connected wireless right? it wasn't connected to the modem. it is okay?
Thanks in advance.

Hi,
The Officejet 4500 support ethernet connection only, using wired network connection.
Only the 4500 Wireless model provide wireless connectivity.
Please make sure to connect the printer to your router, then it should become available from the Mac.
For any further issue, please clarify what router you are using.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Unable to connect officejet 4500 g510n to mac

I have purchased a new MacBook Air and cannot get my HP Officejet 4500 g510 n to connect. They are both registered on the same Wireless Router & the MacBook acknowledges the printer. Please Help - driving me mad !!!

Hello @ChrisWardle,
Welcome to the HP Support Forums!
I would like to assist you today with installing your HP Officejet 4500 Wireless All-in-One Printer on your new Mac OS X computer. However, I do need to clarify what Operating System you're using on your new Mac computer?
What's my OS?
Because you said this is a new Mac, I'm going to assume that you're using Mac OS X 10.10. Should you be using Mac OS X 10.9 the troubleshooting steps that I'm going to provide you with below should be roughly the same. On the Mac OS X 10.9 and 10.10 Operating Systems there is no HP downloadable Full Feature Software and Driver available for this model of printer. Therefore, you are relying solely on your Apple Updates for installing the features of your printer. To ensure that your printer is installed properly, please follow the steps below.
If you have a USB Cable connected from your printer to your Mac, please disconnect that cable now.
Step 1: Uninstall Drivers and Software:
To ensure that we have a nice clean slate to work with, can I please have you click here. When the website opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for Mac OS X 10.10. Please run Method One: Reset the printing system, and Method two: Uninstall the Printer software.
Once the uninstall is complete, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Add your Printer:
1. Click the Apple menu, and then click System Preferences.
2. Select Print & Scan, and then check if the name of your printer displays in the Printers list.
3. Do the following, depending on if the printer is listed or not:
If your printer is listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer. Once the printer is removed, click the plus sign (), click Add Printer or Scanner, click the name of your printer
If your printer is not listed, click the plus sign (), click Add Printer or Scanner, click the name of your printer
4. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu.
5. Click Add to add the printer to the list.
6. Close Print & Scan
Source: Installing Your HP Printer Driver and Software for Mac OS X
Once these steps are complete, please try to print.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 4500 G510n-z Wireless connection prints from Windows Vista but not from Windows 7

HP Officejet 4500 G510n-z printer appears to be connected to my Dell Notebook running Windows 7 on the HP Solution Center page but does not print.Documents just get stuck in the que. It was printing then it wasn't then it was then it wasn't. The printer works when I print from an older notebook running Vista. The last time this happened, I uninstalled and reinstalled HP software and that didn't seem to help. Then, for some inexplicable reason, printing started working. Now it has stopped working again.I can scan from the Windows 7 Notebook but no printing. I've tried all of the troubleshooting tools I could find without success. Thanks for trying to help.
This question was solved.
View Solution.

Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
4. corrupt print driver.
Turn off any firewalls you have and move anything that can cause interference away from router.
If none of the above resolves issue, I'll have you install another print driver.
Click on start.
Go to Devices and Printers.
Click on Add a Printer.
Add a Local printer. Create a new Port and choose "Standard TCP/IP port.
Hit Next.
Type in 192.168.1.12 in the Hostname or IP address box. (uncheck "Query the printer" box)
Hit next.
When the Printer List opens up, click on windows update. ( this will take a few mins)
After the box shows up, Pick HP (not Hewlett Packard) on the Left and pick "Deskjet 990c" on the Right.
Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Hp officejet 4500 wireless won't print from laptop. It is connected to laptop.It prints from desktop

We have a HP Officejet 4500 wireless printer which was first installed in 2011 without any problems. We also utilize a HP LaserJet P1006 printer (not wireless) with our network. I cannot print from my laptop to either printer, but hubby's desktop has no problem. Both printers stopped working for my laptop at the same time. Everything worked perfectly until a few weeks ago when I could no longer print directly from my Dell Inspiron laptop. When I check on the connectivity of both printers to my laptop, the information tells me the printers are connected to my laptop.
My husband has a Dell desktop (our main computer).
I have tried everything I know to fix this problem, including shutting down the desktop, my laptop, the router, and the printers (including disconnecting the printers from the desktop with the cords that connect to the printers). I have followed all instructions on how to restart the entire system...plug the router in, plug in the printers & turn them on, and lastly restart both computers.
I am not what one would call "computer savvy"; as a matter of fact, I am quite computer-challenged. If any of you can tell me in extremely-easy-to-understand language what to do, I would appreciate your help.

Hi,
Pleae download and run HP Print and Scan Doctor utility which should resolve most of printing issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-106151-2&cc=us&dlc=en&lc=en...=
Although I am an HP employee, I am speaking for myself and not for HP.
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Unable to print from Internet to HP Officejet 4500 Wireless printer.

I have a new HP Pavilion g6 Notebook and an HP Officejet 4500 Wireless printer.
The printer will print regular documents OK but will not print directly from the Internet. I get a message that says 'an error has occurred in the script on this page'. If I save the Internet page to a document file, it prints OK. Any idea how to fix this?

I had the same problem. The printer worked fine with all my documents, but would not print anything from the internet. I tried several fixes that didn't work. Then I realized that I was using the 64 bit connection and when I switched to the 32 bit the problem was solved.

How to connect my HP Officejet 4500 G510n-z to work wireless.

I recently purchased the HP Officejet 4500 G510n-z, i have it connected to my netgear router which i can see that it is through netgear genie, but my computer will not connect. i have tried turning off my firewall, i have uninstalled and reinstalled many times. still no luck but when i run wireless test through the printer it pass's on everything. I tried to figure out how to bypass for udp 427 but i could not figure it out.
Connected through wpa-psk
Windows 7
Acer Laptop
Please Help me out, i have school starting in 5 days.
Thank you
This question was solved.
View Solution.

It is likely your antivirus firewall in the way. What do you use? Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
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I am employed by HP

Hp officejet pro 8610 - Unable to connect to server

Hello. I bought a printer hp officejet pro 8610. I have a home worth router Zyxel Keenetik. My laptop and smartphone access to the Internet via a router (to access the Internet proxy server is not required). I set up the printer on a wireless connection. Configured to print from a laptop to a local network - this works fine. And now trying to set up ePrint, but faced with the problem - I can not run a web-service on the printer. The message - "Unable to connect to server". I downloaded from HP new version of firmware for the printer and installed it, but the problem remained.

Hi,
Try setting a manual public DNS as following and check if that may help:
Open the Network tab within the printer's web page.
Select IPv4 within the Wireless section.
Select a Manual IP, then click the Suggest an IP button and allow it a few moments.
Once the fields being updated, change the DNS section as following:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4.
Apply and save the changes, then try enableing Web Services again and check for any difference.
Please let me know if that may help,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP OfficeJet Pro 8500A Plus "unable to connect to the server"

I have had this printer for a couple years and now it is saying it is unable to connect to the server. The light under the wifi symbol is not lit up and nothing happens when I press that button.
I have restarted the printer, reinstalled the driver, restarted the router ... to no avail.
The router is working properly as my 2 computers are both working.

Hi bhappie,
Welcome to the HP Support forums. I gather that you are unable to connect your Officejet 8500A plus printer to your wireless network.
This printer can be connected by an ethernet cable or connected to your wireless network but cannot support both simultaneously as referenced in the document The Printer Does Not Support Ethernet (Wired) and Wireless Network Connections at the Same Time. To setup the wireless feature you will need to unplug the ethernet cable.
Your wireless printer can be easily connected to your wireless network from the front panel of your printer. If you are unsure how to do this the instructions can be found in your User Guide on page 219 in the section titled “To set up a wireless communication using the Wireless Setup Wizard”.
Now that the printer has a wireless connection, any computer that uses the printer, will need to have the connection method updated. The instructions on how to do this can also be found in your User Guide on page 221 in the section titled “Change the connection method”. There is a sub-section dedicated to Windows operating systems and one dedicated to Mac operating systems.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Wireless connection for officejet 4500

I just replaced my router and now I'm having problems reconnecting my officejet 4500.

Well on this printer you go into the front panel setup which you would hit the setup rench symbol to the right of the machine than find network and then under network setting you will see wireless setup wizard when you select that option then to put in the passphase you do it like texting you keep pushing the number until it turn into a letter or number for you so it like texting when you put in the passphase. Now the passphase was setup when you got the new router so if you don't remember it contact the router company or it may be on the router and you put in the front panel like texting. I attached a document on how to reconnect to the network. Maybe this step by step process will help you out on resolvinfg the issue your having.
Thank you for being a Valued Hp Customer
Step one: Prepare for installation
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
Administrator privileges or password (Vista)
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Exit all applications running on your computer.
Disconnect any USB or Ethernet cable that is connected to the product.
If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
Go to the Printers folder:
Windows XP: Click Start , and then click Printers and Faxes .
Right-click the icon for HP product, and click Delete to remove it.
Step two: Connect to the wireless network
The following video demonstrates how to set up a wireless connection between your product and a wireless network. The product shown in the video is the HP Officejet J4680. The outside of the product might look different, but the steps are similar for your product.
Setting up a wireless connection using the contol panel
Follow these steps to connect the product to your wireless WLAN 802.11 network.
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to highlight Wireless Menu , and then press OK .
Press the Arrow buttons ( ) to highlight Setup Wizard , and then press OK .
The Wireless Setup Wizard searches for networks, and then displays them in a list.
Press the Arrow buttons ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
If prompted, enter the WPA or WEP key:
Use the alphanumeric keypad on the product control panel to enter the passphrase.
When you finish entering the passphrase, press OK .
Make sure the product successfully connects to the network before continuing to the next step.
Step three: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
Step four: Install the product software
To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.
Method one: Install the software with the product CD
Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
If the installer does not start automatically, follow these steps to start it:
Windows XP: Click Start , click My Computer , and then double-click the CD drive.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If prompted to choose the type of installation, review the following information
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Method two: Download and install the software from the HP Web site
Follow these steps to download the software, and then install it.
Step one: Download the software
Many products have more than one driver option on the downloads page. Choices might include a Basic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
Follow these steps to download the product software and save it to your computer.
Open a new window to browse to the Select Software and Drivers page:
Right-click this link, Select Software and Drivers , and then click Open in New Window .
If prompted, type your product number. You might also need to click it in a list of similar products.
Click your operating system.
The Select Software and Drivers page opens.
Click the driver that you want to download. If you need help deciding, see the information in the previous table.
Click Download only . This option allows you to install the software at any time after the download completes.
Click Save , and then browse to the location on your computer where you want to save the file.
Click Save . The software downloads to your computer.
Tip: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)
The following information might help you decide which installation type to use.
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Additional Information
You can print a page of product information from the control panel of your All-in-One. The page includes information about the product IP address, MAC address, and network status. Follow these steps to print the information:
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to select Print Report , and then press OK .
Press the Arrow buttons ( ) to select Network Config , and then press OK . The Network Configuration Page pr

Trying to find Windows 7 driver / software for OfficeJet 4500 (CB867A) connected using Wired Network

Hello,
I am trying to use my Son-in-Law's HP OfficeJet 4500 CB867A (G510G). I am able to SUCCESSFULLY:
Communicate using a browser with the printer (e.g. http:\\192.168.10.139)
Print from my Samsung Galaxy S3 32GB phone using the HP Android software. If finds the printer just find and prints just fine.
Thus the printer looks to be connected successfully to the network. (Wouldn't you agree?)
The problem is installing the printer on our various Windows 7 Ultimate x64 systems. Right now I've only been trying my workstation (Dell T7500). When I follow the directions what comes down is the basic driver and software. The basic driver and software ONLY supports USB. I cam to this conclusion throgh two facts:
The documentation on the download page, when you look at the details says only supports USB. This is true for G510A and G510G. I didn't try G501N, as it is wireless. Maybe it is really Wire and Wireles . . .
I can't get the setup Wizard to try to find the printer through anything but USB.
How do I get Windows 7 to recognize this WIRED (e.g. Cat7 cable) HP All-in-One printer?
Thank you?

Hello,
Thank you for the very quick reply. I will try the download link you gave me.
As for the documentation, I looked again and what I'm seeing says Windows 7 and does say for "USB only." I page and what I'm reading are:
URL: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-4500-All-in-One-Printer-Series---G510/3...
The text I'm reading says:
Details
The Full Feature Software and driver solution is the complete software solution intended for users who want more than just a basic drivers.
IMPORTANT NOTES
For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition
Only printer drivers and the Toolbox are available
Is supported for USB only
Hardware Setup Wizard is not available
After downloading and installing this software, I got two icons on the desktop. They both (in their own ways) insisted on using USB to connect to the printer. One was a HP Solution Center and the other a HP Printer Setup icon/program.
Again I'll look at your download. Hopefully, it will be what a wired printer needs to print and scan! :-)

HP Officejet 4500 Unable to connect

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