HP OfficeJet All-in-One 5610

Getting a message on turning on printer; can't send or receive faxes. Haven't used the fax except once 2 years ago to try it out.Have no phone line plugged into the printer . Also at the same time, the power button does not shut down the printer; says shutting down, but never does. These 2 events happened at the same time.

Hi @cedi,
Welcome to the HP Forums!
I understand that you are unable to scan with your HP Officejet 5610 on Windows 7. I am happy to help you with your scanning concerns!
I would recommend this scanning guide, A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
Hope this resolves your issue!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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How to connect MacBook Air OS 10.8.2 to wireless HP Officejet all in one 4630 e printer

How to connect MacBook Air OS 10.8.2 to wireless HP Officejet all in one 4630 e printer

Greetings loschach,
Welcome to the Apple Support Communities!
I understand that you would like to set up wireless printing with your Mac running Mountain Lion. To complete this task, please read over and work through the instructions located in the attached article.
OS X Mountain Lion: Set up a printer to print wirelessly
Cheers,
Joe

Officejet all in one

First with all due respect to anyone who responds I NEED the correct and accurate answer. secondly I appologize for this long post. I find it neccassary to be as complete as possible.I am using an OFFICEJET D 155. I do NOT have the CD nor can I find one to buy anywhere. In my experience I ended up installing the printer twice. Once from the PRINTERS LIST which had OFFICEJET ALL IN ONE listed but not a specific model. I installed from there and the printer installed with the basic functions. I went to the web site and downloaded it again in order to get the "DIRECTOR" software. It installed again, no errors.
I should say that HP also lumped all the D series as OFFIJET ALL IN ONE, again no specific model. Now the question. Does this mean that ALL D sereis OFFICEJETS use the same driver/software? Do ALL OFFICEJETS use the same driver/software. I know this cannot be true. When I have installed a K,V, or G series they are called out by specific models both on the printers list AND on the site. The D series on the other hand are all lumped together.
I NEED someone to explain this to me in some detail. There are many "OFFICEJET" printers in who knows what numer in quantity. They all can't use the same driver. Thats not how the industry works. Why the D is apparently different is a mystery. It would be nice if ALL printers or at least a series of printers from any one maker would all use ONE driver for the entire line. ONE driver for printers, ONE driver for scanners, ect. Technically there is no reason to have drivers in the thousands for similar products from ant one maker.
As an example the BROTHER HL1240 is PLUG and PLY, the HL1440 is not. The 1240 appears in the printers list ,the 1440 does not. In addition I found out that the 1440 shares the same driver as the 1650. Nowhere is this tidbit published. The 1650 IS on the list and can be installed from there as can the 1240. Thi shareing of drivers means that the 1650 can be instaled as a replacement for the 1440 and then rename the printer. The 2 printers DO share the same driver. The 1240 and 1440 do NOT. All the printers of this type are physically the same. Why this has to be so complicated is beyond me. I include this to illustrate the same approach that HP takes. There must be a simpler way!

@rtrgoo
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

HP 7310xi officejet all-in-one-printer Solution Center Windows7 64bit unable to install

Windows 7 64bit system doesn't have any downloaded HP in Programs Files folder but it has some folders downloaded on the 64bit Program Files (x86) folder, none of these folders have the HP Solution Center download, I’ve found the complete folder download but it doesn’t download what I’m looking for.
HP 7310xi officejet all in one printer, eventhough is as your technical support considers it as an old printer, my printer is not abused and has worked fine throughout the whole time, the HP Solution Center was installed before and since I lost the software disk and your website is totally incomplete by not providing this useful resourceful printer window. It really sucks what you've done by not allowing a customer to find what's needed in your website to have your product completely work. You should place a life term limit to your manufactured products if your website does not support them, then as a customer I'd look for another printer brand.
I've followed: Provost as per windows xp explanation and HP installer is not installing the HP software in Windows Program Files neither in Windows Programs files (x86), yes there's an HP folder without the main software, I've tried also removing %temp% and also deleted files from: C:Users\(your name here)\AppData\Local\HP\Digital Imaging, I've also tryied installing the full EU and was unable due to software issue.

Hi Bob_Headrick, there isn't a CD software for sale, HP is not selling it, I've also followed every posted solution to get the HP Solution Center important software icon and have installed:
exe [1/1, 362.68M], followed aslo http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol... http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/officejet-7310-on-windows-7-and-HP-sol...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Fixing-HP-Photosmart-Essential-3-5/...
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/quot-HP-Solution-Center-cannot-run-beca...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Uninstalling-Officejet-7310-all-in-one...
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...
Jamieson http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-officejet-7310xi-won-t-install-on-w...

HP Officejet All In One-Poor customer service

I purchased an Officejet all in one on 10/20, and had the charge added to my credit card. On 11/11 I had to call tech support regarding an error I was getting about a "spooler". I called again on 11/15 and 11/18. They are now telling me it isn't the printer, but the computer. Only one of the times did I get someone who spoke English that could be understood.
I received my credit card statement today with a charge to HP for $68 more than was agreed. I called the number on my credit card, and Surprise!, I was connected to tech support. I went on line and got the number for customer service. They told me I had purchased the printer through (Surprise agian!) tech support. I asked if they, being customer service, could not help me with the problem, and they said no it would have to be tech support. I now have to wait until mid-day tomorrow to talk with someone, (if they do happen to call). I am so frustrated with HP at this point!! Customer service should be exactly that, customer service!! The issue with my printer is still not resolved, and probably will never be. I have purchased my last product from them!!

This is a user to user forum, for the issues with billing you will need to contact HP.
For the spooler issues someone here may be able to help you if you would read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Which Officejet All-In-One's take 350/350XL/351/351XL cartridges?

Hi!
I am in UK & want to buy a new HP Officejet all-in-one printer/scanner/copier (with or without fax facility).
I already have a fair stock of HP 350/350XL & tri-colour 351XL ink cartridges & bearing in mind how much they cost, I think it would make economic & environmental sense to find a new HP all-in-one that will take these cartridges. I know they fit the J5780 & J5785 but cannot find anywhere in UK currently stocking these models.
Would be EXTREMELY grateful if anyone out there could please advise me on which current all-in-one HP models take these cartridges and/or where in UK I can find the J5780 or J5785 for sale.
Thanks in anticipation!

Mine does this too - regardless of whether the cartridges are actually present. It seems to do with the mechanics which move the tray underneath the cartridge home position. Any solutions?

4620 Officejet All-in-one

I am considering buying a Chromebook and it say the printer must be cloud capatible.
What do I need to do to my HP Model 4620 Officejet All-in-one to make it work with a Chromebook?

Many Thanks

Hp officejet all in one j4540 in to install .

I need to install my hp officejet all in one printer

Hello,
Please click HERE to select the OS and then download the printer software.
or
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4132&lc=en&cc=us&dlc=en&sw_lang=&product=3645...
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

I have a HP g55 OfficeJet all in one printer.

I have a HP G55 Officejet All in One printer.
I'm told HP has stopped making drivers for the latest Apple operating systems.
I was wondering if I installed Windows xp and the correct G55 HP drivers for windows xp could I use the printer
under bootcamp or would I still need drivers for the Apple OS.
Thanks for any help I trying to decide what which way to go to update my desktop. Go Apple or fight my way through Windows 7 or 8

There is an alternate driver suite for Mac OS X known as Gutenprint. It lists your G55 as a supported model so this would let you print directly from 10.9.
Note that the Gutenprint v5.2.9 installer is not digitally signed, so the Gatekeeper facility inside Mavericks will block its installation. To get past Gatekeeper, you can hold down the Control key and click on the Gutenprint installer. A pop-up window will appear. Select Open and you will then have the option to install the Gutenprint driver.

HP 5610 Officejet all in one unable to scan

have misplaced the original installtion CD. have dowloaded from HP the complete program. I am able to print documents from pc, however, unable to scan as I have no ico or possibility to access the printer from PC. My initial installtion had a page that came up that asked what you wanted to do, scan, print, copy or fax. This new installtion does not show this option. Have reinstalled several times but still no access to this control icon. How can I get this back.?. Thanks for any help, this has me bottle necked at the moment, as scanning is what I really need to be doing at the moment. Thanks again

Hi @cedi,
Welcome to the HP Forums!
I understand that you are unable to scan with your HP Officejet 5610 on Windows 7. I am happy to help you with your scanning concerns!
I would recommend this scanning guide, A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
Hope this resolves your issue!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I have a iphone 5c and a wireless computer hooked to a usb wireless printer Hp4215 officejet all-in-one how can I print from my phone to the printer

How can I print to my wireless Hp officejet 4215 all-in-one printer that is usb in line with my computer that uses windows 7 from my Iphone 5c

there are 2 ½ ways to print
1. the printer support AirPrint and it works out of the box
2. one get a printing app from app store which support the printer
2-½ one get the free software from netgear called netgear genie which will make the computer display all printes it's know act as AirPrint printers
no other things in the known universe will make printing possible

FAX button not working on HP Connect site for HP Officejet All-in-One 4630

I can send a fax using the printer, but cannot send a fax from the computer using the HP Connect page. It was working before. I can use fax set up wizard, manage fax settings but not send a fax button. It stopped working all of a sudden. EHW

Hi EHW,
Welcome back to the HP Support Forums! I see you are able to send a fax from the front panel of your HP Officejet 4630, but when you attempt to use the HP Printer Assistant to send a fax the fax option is now greyed out.
I would first like you to make sure the printer's Firmware is up to date, please click on the link below to get started:
HP Officejet 4630 e-All-in-One Printer series Firmware Update
Once you have updated the Firmware, try and open up the HP Printer Assistant, are you now able to choose the Fax option?
If not, continue here and run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Are you able to fax from the HP Printer Assistant, if you still have problems leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. Have you made any changes or updates to the computer?
Please let me know the results, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OfficeJet all-in-one J6400 Not receiving incoming FAX

Hello,
I have OfficeJet J6400 all in one in my office. I'm not receiving faxes from anywhere-- companies, from my home. Strangely, the only fax I receive is the Fax Test reply from HP when I do the 877-HP-FAXME test.
I've tried the setup in all ways.... placing wires n all different places between printer and phone jack and DSL router. I do NOT have Fax cable wire connected between printer and laptop. Just want to work with phone line jack and DSL. However, the printer is able to print from laptop due to "wireless" connection.
I've also tried unplugging and replugging printer ast main electric plug to wall. And have unplugged and replugged all connection wires between printer to wall jack and router(if any), in an effort to make sure all connections are firm.
By the way, this printer works great otherwise.
Anything else to try here? Help.
THanks.

Hello and thank you for your kind reply. That article is very good and comprehensive. I recommend it to anyone with a problem with their printer.
I was going to post later, but mysteriously I fiddled around more with printer today. And one strange thing I came upon was that in the "Devices and Printers" file, the Officejet J6480 was showing twice. The first one was simply called "HP Officejet J6400 series". And then there was a second (installation?) icon called "HP Officejet J6400series (Copy 1)". And of course, there were the icons for each for "fax".
So, I deleted the "(Copy 1)" icons only.
I should have done a fax test right then to know if that was the problem.
But I also tried once again to change attachment of the phone wire. It has been between phone and wall jack. (and in a splitter plugged into a DSL filter!) I changed it to plugging into Ext-2 line in Printer (and leaving other end in Phone). And I left the wire that is attached to wall jack (just in DSL filter now) and printer "Line 1".
I did a HP faxme test and it worked. And I called my phone to check if it answers to phone's internal answer machine, and it did. This is new. I have tried this arrangement before and these functions didn't work. I do need to try a fax from another fax machine for the real test. In past, the HPTest would work but an external fax from a company or my home would not get through to this office fax/printer. ??
If it all works, It is possible that removing the "Copy1" installation from Device page helped.
Who knows, but the phone and answer machine are working so far, which is an achievement.
I will report on a real Fax test done from elsewhere.
to follow.
Thank you again!

HP OfficeJet All-in-One Paper Jam

I have been given to troubleshoot an OfficeJet 6210 All-in-One Printer/copier/fax machine. It suffered a paper jam for its troubles. I had cleared the jam from the machine and checked everywere else I could check freely without cracking it open. I restarted it and it gave me the same error. I finally had it do a partial reset to try and fix it. What it gave me was the same error message. Short of opening it up with a screwdriver and patience, what could potentially still keep giving me the error message after all steps have been taken to clear it and it failed?
Daniel Ray Seelye

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Hp 4500 officejet all in one 510g

I have the above all in one printer. The problem is after scanning when saving it state debugging assertion and visual c++documentation on asserts IOCR problem,

Hi gram-ster12,
Thank you for your response! I have a question for you. What happens when you try using the HP Print and Scan Doctor? Did it give you any errors?
In the meantime, I would try the following steps:
Uninstall the software. Uninstalling the Printer Software.
Re-install the software. HP Officejet Full Feature Software and Driver.
Hope this information helps you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet All-in-One 5610

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