HP Officejet Pro 8600 - Printhead error message

Error message says printhead not attached or missing? I have already done what the book says - turn machine off and back on - take printhead out and put back in - I have done both these things many times and still get the error message. I did not change anything before this happened (ink etc) I used it for copying yesterday morning then went to use it to scan and the error message came up. Please help!

Hello Tellarnijane,
Welcome to the HP Forums.
I see that your Officejt 8600, is giving you a message on missing printhead. I will do my best to help you with this.
It's good to see that you've done a fair amount of troubleshooting already. I would still like to refer you to this document: A 'Missing or Failed Printhead' Error Message Displays on the Printer after Installing a New Printhe.... Please make sure that you have complete all the steps that recommends trying.
If you have, then I would suggest contacting support for further assistance.
HP Technical Support, North America 1-800-474-6836. For all other regions click here.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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Officejet Pro 8600 Premium error message The drivers for this device are not installed. Code 28

Printer : Officejet Pro 8600 Premium. model CN577A
OS : Microsoft Windows 7 Home
Basic 64
How is your product connected to your PC? : Network
Problem description : In Device Manager I've got an error message with the
Officejet pro 8600 icon - "The drivers for this device are not installed.
(Code 28)
There is no driver selected for the device information set or element." I
have uninstalled and re-installed the driver to no effect. The printer
appears to be functioning properly.
This question was solved.
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Hello,
Yes, i too would suggest a clean re-installation of the software.
Regards,
Jabzi
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"Try Selecting a Different Printer or File Type" Error - iPad2 - Officejet Pro 8600 - ePrint error

Greetings...
I just got an Officejet Pro 8600 and I've been trying to get web pages to print using HP ePrint from my iPad 2 (iOS 7.0.6). I go into the ePrint app, go to web page of choice, and then click on my printer option to print. It renders on screen and then throws out the following error:
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Hello Possie,
Thank you for the update. I have to say I'm surprised and disappointed that the uninstall and reinstall did not resolve the issue, especially since you can print the page from your iPhone.
I have spent some time researching this and working with my colleagues in HP's Cloud Services and we have a couple of suggestions/questions.
Do you get the same error when you try to print the web page using Apple's AirPrint feature?
Please ensure the iPad is connect to your home wireless network and try to print again.
Please try changing the settings in the ePrint app before printing the web page. Please ensure that the paper quality is set to normal (see screen shot below) and that the paper size is set to letter (see 2nd screen shot below).
Please let us know how it goes.
Regards,
Happytohelp01
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Officejet Pro L7780 printhead error

I have an Officejet Pro L7780 All-in-One. Recently it does not work due to a printhead error (M/C printhead missing or damaged). Please help. Many thanks.
This question was solved.
View Solution.

Hi,
Use the following link to perform the troubleshooting steps.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01446637&cc=us&lc=en&dlc=en&product=2512010&tmp...
If you still recieve the error message after performing the troubleshooting steps mentioned in the document, then try the printhead cleaning from the printer menu.
Setup Menu--Tools--Clean Printhead
Setup Menu--Tools--Align Printer.
If none of these help then try this reset....this reset will restore the printer to its original factory settings & will erase all settings on the printer.
Unplug the power chord from the back of the printer while the printer is still ON.
Now press and hold "# & 9" keys on the printer, and connect the power chord while holding down the 2 keys. Wait for approx. 10 seconds and then release the keys.
If the printer powers off automatically, then wait for 10secs. and then turn ON the printer using the Power button on the printer.
Hope this helps.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Officejet Pro 8610 fax error message

Good morning. I have two Officejet Pro 8610s. One is in my office running MS Office 7, the other is at home running Mac.
To conserve power I have both printers set to turn off in the evenings. Neither is being used as a fax machine and neither has ever had the phone cord plugged in.
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Almost everytime I go to make copies or initiate a scan from the printer I have to click "OK" for this error. The error also pops up about every 30 minutes and makes a ding. This wouldn't be annoying at all except the printer is positioned next to my left ear and I"ve been listening to it for six months.
How do I stop these messages, aside from removing the scheduled turn off and on?
Thanks in advance for the assistance.

Hello @drummer12345 ,
Welcome to the HP forum.
I understand that you are getting a fax error message form your two 8610's. I would like to help you with this issue.
I find it odd that you get this message. You mentioned that you have never set the unit up for fax.
Please take a moment and make sure that no cords are plugged into the Fax ports on the printer.
If there are none, go into the setup menu.
Once in the setup menu, select the fax setup option.
Go into the advanced fax setup option.
scroll to the bottom of the list and select restore defaults.
If that does not work try a hard reset.
With the printer powered on, unplug the power cord.
Wait at least 30 seconds.
Plug the power cord back into the printer.
If this was happening to just one printer, I would believe this to be a firmware issue.
For this to happen to both your printers, I get a feeling it could be something related to the printers environment.
Aardvark1
I work on behalf of HP
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HP officejet pro 8600 plus - error 1627 on failed driver installation.

What is the solution to this problem ? (I have uninstalled old driver, worked my way through the HP troubleshoot 3 times unsuccessfully, and used microsoft fixit 2 times, all to no avail, and great frustration!
OS is windows 7 home premium 64bit
This question was solved.
View Solution.

Hi alsanja,
Have you by chance tried the Printer Install Wizard? The HP Printer Install Wizard for Windowswas created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Let me know if this makes a difference. If you still continue to have an issue with the install, please post a screenshot of the error so I can help you identify the root cause and ultimately resolve this. How to take and post a screenshot on HP Support Forum.
Most install errors are stored in the Windows Event Viewer, identifying the error ensures that you get the best troubleshooting steps for your error. Follow the instructions below to find the error code.
From the Start screen, type Event Viewer
In the Event Viewer frame (on the left), click Windows logs
Under Windows logs , click Application . The Event Viewer results display in the middle pane
In the middle frame in the Source column, find the most recent Error entry from HP Tip: You can click the Source column to sort in alphabetical order to make it easier find the most recent entry from HP. You can also click Date (or any of the other columns) to sort
Click the Error entry. The error details display in the General tab
In the General tab , look for a numbered code. This is the specific error message that you need to troubleshoot
Make a note of the error code and post it back to me.
Are you installing the printer for the first time? Is it setup on the wireless network or with a USB cable?
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Officejet Pro 6835 Printhead Error

I keep getting printhead error I have only had this printer a few weeks i have used it very little and have had to replace all the color ink because they were empty and I keep getting printhead error i have went through the entire trouble shooting replaced the ink and yes I only use hp ink unplugged it and now the ink is lower and the printer has a puddle of ink in it 100.00 in ink i have gone trough and i cant even print anything my printer is under warranty yet i cannot find how to get it fixed i have got to have my printer

Hello, To me it seems to be an issue with Printhead which is a fixed part in this printer. However, if you have got this printer connected to a Windows PC, then please download and run the HP Print and Scan Doctor from www.hp.com/go/tools If issue still persists, the you might have to call HP Tech Support to get the printer replaced ( if your printer is still in warranty ) Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.

HP officejet pro 8600 plus - Error B86F3A7C

Our printer is locked with all indicators flashing. When turned on and off, it boots alright and then displays the errornumber pasted below - and starts flashing again. How to get it back to normal operating mode ??
This question was solved.
View Solution.

Hello,
Please try the below steps...
while the printer is ON, remove the Ink Cartridges and the printhead.
Unplug the power cord from back of the printer.
Power Off the Router.
Plug in the power cord to the printer.
When prompted, install the Printhead and the ink cartridges. Ensure to secure the printhead latch.
Wait unitll the printer is silent.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Officejet Pro 8600 Network connection error message in EWS

I just got an Officejet Pro 8600 Premium. The printer is connected to the network via a network cable. When navigating through the EWS, sometimes the message "Network connection error. Check network and try again." message is shown (the message could appear in various pages, such as Settings, Tools, etc.). Refreshing the page should get rid of the message.
At first, I suspected if it was a problem with the network. So I pinged the printer's ip address continuously. It did not miss a single beat. The printer prints and scans well via the network. So I think the error may be caused by something inside of the print, such as bug of EWS software, or internal error.
Anyone see the same message during the use? Any suggestion? Does it indicate there is hardware problem with the printer? Thanks.

HP Support has escalated the case. I referred this thread in the support request. Hopefully, they can have a look at the issue.
For me, the only setting does not stick is "Use the same time zone set on this computer" in Settings\Date & Time. I've created another ticket for this issue. 8500A has the same problem.
You can try to restart the EWS. Unplug the power cord while the printer is on. Then wait 15 sec and reconnect the power cord. Press the power button if the printer does not turn on by itself.
If you would like to reset to the printer and reconfigure from scratch, you can check here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-to-reset-Officejet-Pro-8600-Plus-P...

HP Officejet Pro 8600: "Unable to Communicate with Printer" error message

I receive the error message "Unable to Communicate with Printer" regularly when I print. Sometimes it will print 3 or 4 times just fine before I get this message. Sometimes it happens my first try at printing. I then have to reboot my computer to get it to work again. My OS is Windows 7 and my printer is an HP Officejet Pro 8600. My printer is wired to my computer. I have tried re-installing the printer software but this did not help. I've had this printer for only four months. Started happening after the second month. Any suggestions?

I finally solved it. Reflecting back on previous message boards I decided to try one last time. Some posters have found the problem in the Antivirus, Firewall protections. (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall. Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked! I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls. Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected. There should be a message indicating that it's connected but unable to print due to firewall protections.

'Connection Error' message on HP Officejet Pro 8600

Hi. Would really appreciate help on this. I have a HP Officejet Pro 8600. Working wirelessly. All connections are fine, print & scan etc works fine. However when i touch the screen on the printer, for example to click 'Apps', I get the following message:
' Connection Error. The printer was unable to connect to the server. Check your internet connection and try again.'
I don't understand why I am getting this message, nor how to resolve it. The connection seems fine because I am printing and scanning wirelessly without an issue.
Can anyone help me on this? Thanks

I know this will sound like it shouldn't work, but turn the printer off and back on, then try the apps again. If that doesn't work, or you've tried it, turn off your router and your printer. Turn your router back on, but leave the printer turned off. Wait for the router to stabalize, about 1-2 minutes normally. Turn the printer back on and try the apps. If that doesn't work, let me know.
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Error message "paper too short to autoduplex" on Officejet Pro 8600

I have this problem with my new HP Officejet Pro 8600 Plus. I have standard letter size paper in Tray 1, and have all the printer setup set for letter size paper. No matter what program I print from, I recieve the error message "paper too short to auto-duplex". I click the close button, and the page prints. It is aggravating to take the extra step to close this error message every time I print. I shut the printer down for 30-60 seconds and this took the problem away. Is this normal? Will I have to do this often?

The fix is available in printer firmware (Software within the Printer). You can download it from hp.com and install from you pc to printer.
Here is the link. click download buttong to download the latest firmware.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-102210-1&cc=us&dlc=en&lc=en...
Happy Printing...
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Officejet pro 8600 Premium pick motor stalled error message

I have the Officejet Pro 8600 Premium printer. I'm getting the message "pick motor stalled" after two and a half months of stellar use with this printer. There is no paper/print jam. I'm using the same paper I have always used. Help, is this a problem with this model?

Also having this issue with an Officejet Pro 8600 Premium too. Bought it in May 2012 to replace an Officejet 7410. Running on a wireless network to a Win 7 32 bit laptop. Started getting the popular Pick Motor Stalled error after two months of ownership of the 8600. Have been able to get the printer to reset this error in the past with combinations of powering down, running diagnostics, and having the printer execute either a print head clean routine or a print printer status routine - that is up until this weekend. Trying to print tax returns so I can get them in the mail by the 4/15 deadline tomorrow and, of course, the Pick Motor Stalled error shows up again. Spent several hours trying usual tricks, this time nothing works. Finally, as a desperate last resort, I powered down the printer and completely removed the second printer tray assembly from the bottom of the printer. Powered back up running only the single main tray and that did the trick. Printing restored.For those that might conclude there was a paper jam on the machine and removing the second paper tray assembly fixed it, trust me. I have been in and out of that machine. There was no paper jam. There is some glitch in either the electronics or firmware, or both on these printers that is causing all the Pick Motor Stalled errors that the user community for this HP device has been dealing with.

HP Officejet Pro 8600 Premium e-All-in-One - N911n cartridge errors

Please help! I have an Officejet Pro 8600 all in one that is just over a year old, just out of warrenty... We don't use it much and so just had to change the ink cartridges for the first time. Once they were changed out, the printer gave me the warning that there is a cartridge error and that the Cyan failed. Even though it was a brand new cartridge, I bought another one and changed it again. I still get the same error message with the 2nd new one. I have been through everything on the HP website for troubleshooting this problem and nothing works! Please, does anyone have anything else I can do????

Sorry to hear you are still having this problem. So the yellow was out and you replaced the yellow and then the cyan failed?
Printers when left not used for some time, may have printhead issue, but if it's not even recognizing the cartridge, then more likely a hardware or board issue that may need professional service.
One thing you can try is to update the firmweare (if not already), http://ftp.hp.com/pub/softlib/software12/COL41945/bi-101905-5/OJP8600_N911a_R1322C.exe
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HP officejet pro 8600 plus need to reset, but no screen access due to head error

hi,
I had some HP's 8600 but one of them it is dead as printer and it was replaced.
I need to use it only as scanner (no printing since its problem are the printing heads). The problem I cannot access to the menu through the screen since it is stock with the message mentioning the fail on printing head. The next option it is to watch a demo about heads.
Im trying to access in order to fix a new static ip for the scan.
Is there a way to reset so the printing gets an dhcp ip add? So far the scanner works fine through USB connection.
Thanks in advance

Hello @Rodrigo_cl,
Welcome to the HP Support Forums!
I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer has encountered a hardware Printhead failure and is not allowing you to scan using a static IP because of this. I would like to assist you today with resolving this issue.
Now, due to the error on the front panel of the printer, you will not be able to perform any resets on your machine. But, if your printer is currently on the network with an automatic IP we can utilize the embedded web server to configure a static IP.
Is your printer currently on your wireless or wired network?
Once I know if your printer is currently on the network, I can guide you towards configuring the static IP through the computer. I look forward to hearing from you!
X-23
I work on behalf of HP
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HP Officejet Pro 8600 - Printhead error message

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