HP Pavilion dv7 Problems from day 1

Question

I have had problems since day 1.  In every single case, I received not one bit of help whether it was in warranty, or out.  DL's from Microsoft Updates to the computer in the last 2 years has caused a lot of problems which in turn caused more problems.  For instance...Startup Programs which are embedded into Defender.  Microsoft "deleted" Defender a couple of years ago, or so, and because that's where the startup programs are, they are no longer accessible, so I can't change them. So, that was the very first truly major problem I had.  Next, DL's are not supported after 7 years.  For a person who knows nothing about computers, they need automatic  not "go to the manu website, and locate it yourself".  
When I first got the computer, I also got the free upgrade to 7.  Ah, but guess what?  I ran both discs until the second told me to UNINSTALL THE MONITOR or 7 wouldn't work right!!!!  I called HP, and called, and called, and called, and called for the entire time of warranty and out of warranty, and every one of the people on the other end said to just uninstall the monitor, then reinstall it!  You cannot do that on boot discs you make yourself which is what was required when I activated this computer in 2008!  And, they kept telling me to get it from the manu?  I read others who attempted to do this with, and without, installing, and many of them said their computers were "gone".   I don't know who their support was then, or now, but I couldn't understand a word they said.  So, I never upgraded!  Glad it was free!  
Then, keyboard freezes every so often.  It won't work.  I had to reboot over and over several times over the course of weeks to get it to work again UNTIL accidentally discovered how to fix it easier.  You just put the computer to sleep with the power button.  Wait a few mins, then wake it back up, but you shouldn't need to do that.  And, HP is FULLY aware of the problem, but they never sent a fix, or anything else.
As for the jumping cursor?  I have both the touchpad and an external mouse.  I have had this problem for ages.  I gave up trying to figure it out.  
Since Microsoft's update prior to the last one, now, I can't type for long before the computer  acts as if it is "backing something up" every 5-10 minutes, but usually it's random with the time.  I'm an author, and this has become completely annoying.   But, I have never had good support. 
I've used msconfigure, now.  I'll see how that works, but you shouldn't have to turn anything off at all!   I agree with the person earlier.  They don't care.  I won't be buying another one due to their lack of support, and lack of knowledge from that support along with the small ooopsies they refused to fix.  

Answer 1

Hi @americanazalea ,
I have sent  you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP