Pre ActiveSync problems from day one

It looks like this is a giant forum full of people having problems so I is hard to know whether or not someone has posted the same problems as me. If so please point me in the right direction.
We have Exchange 2003 on Windows Server 2003. I am the Exchange admin but I am a bit of a layman.
The exchange server works fine for my old WinMo phone, my boss’ iPhone and other blackberry devices.
When I got the Pre I had an issue with it showing me email, I could see the header but no message. An error would occur about timing out downloading the message body.
After adding and removing the account more times than I can count that behavior has gone away. Now I get random syncing. Sometimes it syncs emails and calendar, sometimes it does not. Most of time it is "stuck" with emails that don't exist in my mailbox any more, and getting new messages on top of them. I have called Palm countless times, they have promised me callbacks on at least 3 occasions and I have never received a call. I was told that the 1.0.3 update would fix my issue and it did not. I was told that checking an option on the exchange server to allow devices that do not meet all security requirements would fix my problem and it did not.
I have tried doing a reset on my phone, I have deleted my email box on the exchange server twice. Exchange would work for about 24 hours after deleting and recreating the mailbox then it would stop working again. Randomly syncing or getting "stuck". Yesterday my battery completely drained in 2 hours because EAS was trying to sync my mailbox and I guess failed. There are no errors on the phone or the exchange server.
Being an exchange and system admin getting my email from the exchange server is vital. I am able to work around this in my email using IMAP which works fine, but that does not fix my calendar. The EAS issue is draining my battery badly (my wife has a Pre without exchange and her battery lasts way longer than mine)
Does anyone have a fix, a workaround or a phone number to a native english speaker at Palm that can help?
Post relates to: Pre p100eww (Sprint)
Message Edited by CoMiGa on 06-26-2009 07:52 PM

Jeffro,
Thank you for your reply. I've looked at the server and it is clean. There is nothing useful in the event viewer, no errors, no messages, nothing even related to my phone. I am supposed to call Palm back and let them know the results of their last attempt, setting the exchange server option to allow devices that don't meet all security requirements to connect. As of this morning my phone is still in the "stuck" state with old messages that are no longer in my mailbox on the bottom and new messages on top (which is better than no new messages at all)
On a semi-related note my wife had her first email problem today. Her Gmail did not check all night for some reason so when she went into it this morning it downloaded dozens of emails.

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    1. Best Effort Test:  -provides background information.
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    0 Kbps
    4 Mbps
    Max Achievable Speed
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    Upload Speed
    364 Kbps
    0 Kbps
    448 Kbps
    Max Achievable Speed
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    This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
    If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

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