HP pavilion dv9910us which operates on vista no longer recognizes the cd/dvd drive.

It is almost 4 yrs old and after runnin some disk defrags and disk cleanups I noticed a few weeks later when I went to play a cd that it didn't start like it normally would. I went into the computer panel and it doesn't even show up. Also, my screen started going crazy about this time where sometimes it would show color in every other verticle line so reading the screen was almost impossible. Today the screen seems to be back to normal, at least for the last 2 hrs it has been working. Any ideas?

Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.

Similar Messages

HP Pavilion dv3 notebook PC can't burn files using the primary dvd drive.... always hangs in 5%

my HP Pavilion dv3 -4103TX notebook PC have a problem in burning any files.. until now it doesn't work. I update the software and still can't burn any files using the built in dvd rom. please help me how to fix it...

Try reseating (Remove and reinsert) the DVD drive. You can instructions on page#50 over here
After this is done,Run Microsoft fixit from below link
http://go.microsoft.com/?linkid=9740811
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//
I am an HP employee!!

Portege M400: Vista does not see the CD/DVD drive

Hi
I have upgraded my M400 to Vista and now it seems I have a problem with the driver for my DVD drive.
I don't see a vista driver for the DVD drive.
Any ideas?
Steve

>OK ... so any idea why Vista would say that the driver is invalid?
Possibly because of the registry problem
Try this;
Enter the device manager and remove the drive from the system.
Then reboot the notebook. The Vista OS should initial and install the new device (CD/DVD drive) again.
Then go to the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Then reboot the notebook again.
Hopefully it helps!

My 2008 pavillion dv9910us notebook no longer recognizes the optical reader

My 2008 pavillion dv9910us notebook no longer recognizes the optical reader (cd drive) any ideas how to fix it since I can't put in restore cd to fix it?

Hi,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now listed and working.
If it still iit's still missing, click the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'. In to the prompt type the following command and hit enter.
sfc /scannow ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.
Next, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it is now listed and working.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Help! (please :) I have a 1GB iPod that's loaded with music for which my computer can no longer find the original files-due to external mass storage crash during recent move. Is there a way to import iPod music back into my iTunes library on computer???

Help! (please I have a 1GB iPod that's loaded with music for which my computer can no longer find the original files-due to external mass storage crash during recent move. Is there a way to import iPod music back into my iTunes library on computer???

Or If there is any purchased music then you can try to transfer purchases
http://support.apple.com/kb/ht1848
If you're in the US you can reload purchased music
http://support.apple.com/kb/ht2519

ITunes Will Not Recognize My CD/DVD Drive In My Windows Vista PC.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

Is there a way to discover which version of Vista is licensed from the Notebook COA sticker?

Hi,
I have recently retired and had the opportunity to buy my corporate laptop (Fujitsu Lifebook) which I did. Although, when new, the laptop was pre-licensed for Vista, it was installed and managed by the corporate IT department under their corporate license
agreement ending up with Win7 at the time I bought it. Of course the hard drive had to be erased, and I want to go back and install Vista as originally licensed. I have no recovery disk and plan to contact Fujitsu to ask them nicely for one. Now I come to
my problem. The 25 digit product key is readable, a 14 digit something or other is also readable, but the Vista operating system version is illegible. Is it possible to find this out from the other information which is legible so that I can ask Fujitsu for
the right recovery disk?

The program linked to below correctly identified a Vista version from the product key.
http://www.softpedia.com/get/System/System-Info/The-Ultimate-PID-Checker.shtml
While it is a standalone executable (it does not require installation) some degree of paranoia may be justified when using it.
It also arrives as a rar archive so you may need a third party program to extract it (eg WinRAR).

How can I install Vista on my mbp with broken dvd drive?

Hi,
my internal dvd drive in my macbookpro is broken and I need to install windows vista on my mbp for educational reasons.. Anybody can give me a hand? (i cant afford a new internal drive)
Ive got a LG external DVD drive - i used it to install snow leopard but it doenst launch the vista dvd...
lookin forward to ur help.
Its an mbp late 2007 i think.. - lg drive is gsa-e10n
Message was edited by: Sply

you should be able to boot off a usb thumb drive. there are lots of resources on the web for doing this. i've also found a thread to enable you to decide which device to boot from, including the USB drive by holding down option while starting up...
http://forums.macrumors.com/showthread.php?t=631901

Windows Vista will not recognize the dvd drive in my Mac Pro

After running windows updates, Windows Vista can no longer find the drivers for the dvd drive. Any suggestions?

Thank goodness for restore points. That was all I needed to do (system repair, do you want to restore to last check point) to be up and running.
I found my problem documented as an issue with Samsung SATA + Windows 7, and my X58. Curious, as moving a working system from one motherboard to another would always end up with Samsung SATA DVD not working, but LG is fine... so looks like time to buy another SATA DVD.
This from /technet.microsoft.com exactly describes the issue:
*CD/DVDRW from TSSTCorp (Samsung) drive, after install W7 without any problem not recognized...* | Modified on 9/9/2009 4:48 PM by lmarcelo
CD/DVD/rw do not respond on the Windows 7 Professional RC 32 bit, I have an Intel G35 desktop board, and 2.3 Ghz. CPU Intel Dual-Core 2, with sata optical drive. (From Samsung) Works fine in the raw clean install, but after the second reboot in the device manager appears with a yellow triangle, so I can't read nor write any CD or DVD.
I did this several times, (Format and install), even with a new CD drive, but it's always the same. Using a 160 Gb. WD hard disk, and alternated with a 400 Gb Samsung Sata HD make no difference at all.
Problem: Can't do anything with CD-DVD drive. (Messagge in the Device System General tab Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)).
By the way, this configuration was working fine in XP Pro. SP3. Any hint? clue? same problem? any one?
http://technet.microsoft.com/en-us/library/dd349347%28WS.10%29.aspx

Satellite L - Vista can't recognize the HDD

Ok I have spent the past 5 days or more trying and failing to install vista on the wretched laptop without any luck and ive finally succumbed to asking for help here.
Does anyone know what driver I need to use to allow Vista to recognise the SATA drive? I obtained some drivers from Toshiba download section under chipsets section and put on a USB drive but they just do not work. I keep getting the message "Windows cannot locate the drive media to install windows" or similar message. If I dont load any drivers then its just total failure - Windows install procedure says it cant find the target media or some such message. It expands files, loads files then stops and gives this message. It gives all sorts of other stupid messages that would normally make me want to take the offending laptop /pc and throw it out the window. Needless to say that hasnt ever happend yet.
Also the computer makes some odd scraping/clicking noises when installing - it seems to come from under the laptop - it sounds like their is either a problem with the hard drive or DVD drive or both. I then throws up a blue screen of death message "Hard Error"
I know this isnt much to go on and my error messages are a bit vague (i must have spent countless hrs installing and have got so many error messages to send me into brain dead mode) but thought id just ask to get some ideas - thanks.

Can anyone assist with identifying the right driver for the L300 PSLB8E notebook?
When i load vista and ask for load drivers i get this list
- Intel(R) 82801IR/IO SATA RAID Controller (Desktop ICH9R)
- Intel(R) 82801IR/IO SATA AHCI Controller (Desktop ICH9R)
- Intel(R) 82801HEM SATA RAID Controller (Mobile ICH8M-E)
- Intel(R) 82801HEM SATA AHCI Controller (Mobile ICH8M-E)
- Intel(R) 82801HBM SATA AHCI Controller (Mobile ICH8M)
- Intel(R) 82801HR/HH/HO SATA RAID Controller (Desktop ICH8R)
- Intel(R) 82801HR/HH/HO SATA AHCI Controller (Desktop ICH8R)
- Intel(R) 631xESB/632xESB SATA RAID Controller (Workstation ESB2)
- Intel(R) 82801GHM SATA RAID Controller (Mobile ICH7RM)
- Intel(R) 82801GBM SATA AHCI Controller (Mobile ICH7M)
- Intel(R) 82801GR/GH SATA RAID Controller (Desktop ICH7R/DH)
- Intel(R) 82801GR/GH SATA AHCI Controller (Desktop ICH7R/DH)
These are the extracted files from iata78_enu.exe
These drivers only get listed in vista when untick the dont show non compatible drivers tick box. This suggests these drivers wont work for me. I tried one of the mobile drivers and the install failed for the 100,22nd time. Im getting right fed up and need to get this notebook out of my head and sorted or im going to go insane.

Vista doesn't recognize d drive, I tunes reformats

My Vista loaded laptop was not recognizing the d drive, Microsoft had me enter the register and delete the upper and lower filters, which fixed that problem, however it caused Itunes to be unable to burn a disc, Itunes suggested re downloading Itunes, which re installed the upper filter, and now Vista doesn't recognize the d drive again, anyway out of this loop?

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01059852&cc=us&lc=en &dlc=en&dlc=en&lang=en
see if this link works and try it...i dont know if you have HP or not but it's worth trying...let me know...

CD/DVD drive not recognized in hp pavilion dv6500

I have a problem with my CD/DVD drive.
My hp pavilion dv6500 laptop is not recognize the drive, dos not show up in the device manager, I right click on the IDE adapters to scan for changes, I hold down the F9 to see the start up order of the drives it’s OK accordingly to factory settings and I would like to ask some one help or advice what to do. My cd/dvd drive was working when I installed the new operating system from the CD on the new WD SATA hard drive. I have not portioned the new HD during installation of the OS because I need all the space on the HD. When I checked the drive letters I only have seen a C drive. Missing the call letter for the CD/DVD drive ‘example E’ for the cd/dvd drive.
The commuter is running great now, but I using an external HP CD drive to install all my software. I using the Driver Detective software to trying to detect the cd/dvd drive, but it’s useless. I do hear the drive when I put in a CD or DVD it is connected to the internal power source, but not been seen or recognized. If any one can help I would be very grateful. [text removed for privacy]

Hi,
You could try the automated fixit from Microsoft on the link below.
Windows 7
Vista
If the above fix hasn't worked, try the following. From the Start Menu, open the Control Panel and click on Device Manager. Click to open the IDE ATA/ATAPI Controllers. Right click on the first channel and select uninstall. Do not delete drivers if asked. When uninstalled repeat the process for each channel. Also if an ATA controller is listed, right click and uninstall this. Again, do not delete drivers if asked.
Next click to open DVD/CD-ROM Drives. If your optical drive appears here, right click and select uninstall. Do not delete drivers if asked.
Restart your PC and let Windows re-install these devices. Give it a minute or two, then see if the drive is working.
Let me know how it goes.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

3000 J 115 Vista Premium 32bit - cant boot from CD/DVD drive to do clean Windows7-64bit install

My 3000 J 115 Windows Vista Home Premium desktop configuration is as follows:
- an EISA area
- 2 SATA HDD
- 2 IDE HDD
- 1 IDE DVD-RW drive
I changed the BIOS boot order so that the CD/DVD drive is first. Upon rebooting, the CD/DVD drive light comes on at bootup time, but later it proceeds to boot from HDD.
I tried removing all other HDDs from the boot device list so that the CD/DVD drive is the only boot device - then I get the msg "NTLDR is missing. Press CtrlAltDel to restart".
The machine will boot only if the C drive HDD is on the bootable device list - the C drive is on the original disk that came with the machine (that disk also has the EISA partition). And then, it wont boot from the CD/DVD even if it is the first on the boot device list. Finally, it shows up all OS's on the OS selection screen at bootup even when the HDDs on which those OS's reside are not present in the boot list (I guess this is again because of the EISA).
I need to boot from the CD/DVD to do a clean install of Windows7 64bit from the bootable Windows installation CD. How can I get my machine to do that? (I checked my jumper and cable settings for the IDE drives and they seem to be ok)

I've had a similar issue trying to install Windows 7 on my mid-2010 MacBook Air, getting stuck at the Mac not recognising the USB Stick as a bootable device.
The rEFIt Toolkit solved this for me - simply install, reboot, and your stick shows up. From there everything was smooth sailing for me

Vista + iTunes (with Gear Drivers) = no CDRW Drive

Iv'e searched and troubleshooted this extensively and it appears the bottom line is that Gear Software is incompatible with my CDRW Drive and/or Vista. After an iTunes update, and rebooting my system, my drive (Sony DRU-710A) disapeared. The system could no longer recognize it. Turns out if I delete the UpperFilters registry entry (GEARAspiWDM) and reboot, the system recognizes the drive but then I get an error that iTunes needs a certain registry entry to function properly,and I can't burn CDs. I've updated my Gear Softare Drivers, my CDRW drive firmware and installed the latest iTunes... the only way to get it work now is... delete the registry entry, reboot windows so the OS recognizes it, then reinstall iTunes so it recognizes the drive...then I can burn a CD, but if I reboot, the system no longer sees the drive until i do it all over again.....this really stinks.... is the only way to get this to work to install a version of iTunes that doesn't use the Gear driver? and if so, which version do i need?

There appears to be a solution thanks to a poster on the Gear Software forum. Gear Software is the source for the Gearaspiwdm filter driver that is installed with iTunes.
Go to http://www.gearsoftware.com/support/forum/index.php and look for the post titled "Missing drives in iTunes - PLEASE READ!" which is located under GEAR Powered Products near the bottom of the page.
Registry changes should not be needed when using iTunes with Vista as many of you have found that such changes cause problems with iTunes. I'm currently using iTunes and another burning program which both place filter drivers in the registry entry for the cd/dvd drives and everything is working fine so check out the info mentioned above and post here if it helps. Thanks.

Loading iTunes on new PC with Vista disables CD-DVD drive; driver issues?

There is something in the iTunes software that causes my CD-DVD drive to stop working and cannot be recognized as a device by Windows. I suspect that iTunes is replacing the CD/DVD driver with one of their own which is nt compatible with the hardware or with Vista.
Any ideas on a fix? I would REALLY like to have my tunes!

this can be a symptom of a device filter conflict in
your registry. try running through the suggestions
from the following document:
iTunes for Windows Vista: Troubleshooting CD
issues caused by device filters
I had these same issues--my CD/DVD drive won't work after I installed Itunes on Windows Vista. I followed these directions to the letter. None of them worked. I'm glad I backed up my registry. Any more suggestions?

HP pavilion dv9910us which operates on vista no longer recognizes the cd/dvd drive.

Similar Messages

Maybe you are looking for