HP Photosmart 5515 registered for EPrint but not showing device

right o ppl.
ages ago when i got the printer i set up my eprint center for the above mentioned printer.
then when i went on to try tonight and print something off the email address i used was no longer found as registered user.
so i re created the account with the same email address as before and no devices are shown, but now when i send emails to hp the account from the one i re registered with same one as original reg, it prints without any printers devices shown.
how do i either re register the printer to the email address or delete the old stuff and just start over.
when i print the web sevice info it just tells me the email address to use. no code. i also get printer needs to be deleted from account but its all acounts registered to my same gmail account and is not shown in my devices
any help would be great as i would like to add other email address to the eprint, which i cant do right now as its not shown in my devices.
thanks you in advance
Davie

Hi Davie, if I understand you correctly it sounds as though you can log in to your ePrintCenter account, albeit that you had to create another one. If that's the case then you can just add your 5510 using the Add Printer button while you are signed in to your current ePrintCenter account. When you're prompted for the printer code use the string of letters and numbers that makes up the printers email address up until the @hpeprint.com.
Just to clarify, the printer does not have to be associated to your ePC account in order for you to be able to send emails to it and have them print. The crucial thing is that the printer has a valid email address. This is what allows it to receive print jobs from the ePrint service. Adding the printer to your account improves the experience by enabling you to set the security settings and track ePrint job history. Also for many ePrint enabled print models, managing print apps that appear on the printer display panel must be done from within a valid ePrintCenter account.
Hope that makes sense and post back with how you got on.
Best
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HP Photosmart 5515 registered for EPrint but not showing device

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