HP Photosmart 7510 occasionally loses its wireless settings

I have a HP Photosmart 7510 which occasionally loses its WPA-PSK secret and manually set IP address.
To solve the problem I have to re-enter the SSID's WPA-PSK secret and set the manual IP address (I prefer having the printer on a specific IP address).
To my knowledge the printer has not been powered down and there were no power failure - though I would expect these values to have been stored in non-volatile memory.
Is this a known issue?
If so is there a firmware fix - currently running VEP1CN1137CR(113730)

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

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MY HP desktop computer totally loses its wireless ability each day plus its unresponsive

I have HP model #HPE-150f which 8 gb of memory. In reality this computer should be a beast and be quick as heck. However its the slowest machine I have ever used. I just had it looked at by a computer expert. He scanned and cleaned everything u and didnt see anything wrong with it. First of all it constantly loses its wireless icon. Its weird I can do a search and nowhere can it be found. However usually when I restart the computer it shows up again at the bottom right of the screen.Why would this disappear all the time? Why when it is currently not to be found that when I seach wireless access it only says things about an ethernet cable and absolutely nothing about a wireless card?? Very confusing!
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jmbeam,
Seems like a contradiction.
Can you turn off the system, and remove the power cord?
I would like you to look inside, and verify the antenna is attached to the card.
What type of internet do you have? and what speed. Test here
How many computers actively connected to this system?
I am a volunteer. I am not an HP employee.
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Hi
Such similar issues were posted a lot of times here in this forum.
I remember that it could be solved by updating the WLan driver and the BIOS.
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Bye

I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

I have a macbook pro. i have a photosmart 7510. we just bought a new windows tower and the printer works wireless for us, but now the mac does not print anymore wirelessly. i keep getting a message Network host 'HPE93F2A.local.' is busy. what can i do to

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HP Photosmart 7510 printer wireless connection to Mac Book Pro

My new HP Photosmart 7510 wireless printer won't stay "connected" to my Mac Book Pro. Every time I try to print, it says it is "looking for printer" and "printer is disconnected." Sometimes it finds the printer and I get the pages, but several times, it hasn't found the printer at all. Thanks!

Hi there clhs,
Could you provide the community with a little more information to help narrow troubleshooting? How are we connected to the printer USB/Wireless/ethernet?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

MAC can't find HP Photosmart 7510 wirelessly

I cannot make my HP Photosmart 7510 link to my Mac which runs on 10.8.3. I have downloaded the software from the link below:
http://ftp.hp.com/pub/softlib/software12/COL44228/mp-107205-1/HP_Mountain_Lion_Ink_SW_v12.23.38.dmg
I have connected the 2 by cable, set everything up, it all says it works - when I remove the cable it gives me the message below - can you help?
The wireless network settings were successfully downloaded to your device. However, your Mac was unable to locate the device on the network.
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That is close. To verify that the "Service Order" is correct, click the gear icon at the bottom of that window and select Set Service Order. Drag the connetion types around to get the proper order. Your Mac prioritizes network connections in the order you set in this window.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

My iPad shows my Photosmart 7510 but won't print. Wireless commands from my computer to printer work

My iPad shows my Photosmart 7510 but won't print. I've disconnected and reconnected printer, turned iPad off and on. My computer communicates well wirelessly with the printer. Troubleshoot further?

I would try a hard reset on the iPad.
To do so, hold both the home button and sleep button down at the same time.
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Do you want to work on the wireless issue at all?
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Now, plug the printer directly into your Mac. Within a minute or so you will be able to print/scan.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP PhotoSmart 7510 suddenly has severe connectivity issues

I have a HP PhotoSmart 7510 printer since about 2 months. Initial setup worked like a charm and the printer has been working pretty much perfectly for the last 2 months. Wireless printing, scanning and internet access on the printer (e.g. for Facebook photos) all worked. Just from time to time i would get the occasional (mildly annoying) message on my computer saying "scan to computer is currently unavailable" but it usually worked itself out and whenever I needed it to work, it did work.
But since a few days ago, it has some severe connectivity issues. I didn't change any settings on the printer, router or computer - the issues just started appearing by themselves. I startet getting much more frequent messages on my computer saying "scan to computer is currently unavailable". I noticed I couldn't print anymore, and restarting computer, printer and/or router didn't help at all. The only thing so far i managed to print wirelessly since the problems started were the first 5 pixel rows of an image I tried to print, the rest didn't transmit.
It seems the printer still connects to the WLAN but printing and scanning no longer work, and whenever I try to access a web service on the printer (like Facebook) it says it has no internet connection, even though the WLAN light is lit up (not blinking) and all the wireless status reports say "congratulations, no problems found" and display IPs etc. just like normal.
I looked at the threads "PhotoSmart 7510 connects to router, but not to the web.", "Wireless printer (HP Photosmart 7510) not connecting to network" and "Photosmart 7510 won't connect to Web Services" but they weren't a big help. Activating EWS didn't work because even though the printer showed its IP address to be 192.168.1.3, when I entered this in my web browser it didn't find the printers configuration page.
I tried the following steps from one of the threads:
1. Restore the Network defaults
2. Unplug the printers power cord while it is still on. Leave it unplugged and walk to the router.
3. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically.
4. Plug the power cord back into the printer. Once plugged back in the printer should power on automatically.
5. Run the Wireless Setup Wizard to reconnect the printer to your wireless network.
6. Try enabling Web Services.
I followed these steps exactly. Interestingly, even though I had done step 1 and restored the network settings to factory defaults, after turning back on, the printer somehow still had its old settings saved and reconnected to the network.
It seemed to have fixed the problem, the printer finally had internet access again (Facebook app showed my photos) and scan to computer found my PC. But after just about 3 minutes, the printer had lost its internet connectivity again. When opening the Facebook app, it displayed the same error message it did before. And printing no longer worked as well.
So, what is wrong with this printer?! It has the newest software update by the way (I checked during the 3 minutes it had internet access.) My computer is a HP Windows 7 x64 machine (EliteBook 6930p) and the router I'm using is a Netgear WNDR3700.
I specifically bought this printer for my studies at university. In one week i have my exams and in order to study I REALLY need to be able to print some of my course materials! So any help as quickly as possible would be greatly appreciated. Or do you think this is a case for a warranty replacement, considering the printer's really strange and error-prone behavior?
Thanks a lot!

I can assure you that it is not a router issue. It appears to me that it is a driver compatibility with Windows OS. After trying to get to the bottom of this since my Photosmart 7525 was new and reading just about every forum and blog, I have come to the conclusion that the issue must be related to the HP driver itself.
The issue does not seem to affect any Mac systems, and from one forum someone was able to fix it by downloading new drivers compatible with 64-bit systems (which seem to not be affected by the glitch). But that leaves us 32-bit people stuck with the current driver which does not work.
The printer is connected with good signal to the wireless router (no matter who's router it is and what configuration is made). The printer can be pinged from the router and any computer on the network which is not currently being affected by this issue. However, the affected computer fails pings by either request timed out, or destination host unreachable. Pings are successful from the affected computer to any other device on the network. The only way to recover (at least for a few days) is to reboot the affected computer.
Also, from the display on the 7525, the network tests pass without issue. I can also download and print content from the internet with no issues.
Please do a quick google search of this issue and you will see several THOUSAND entries of people with the same request. This is a serious issue that people are having and everything is pointing to an HP problem (not routers, improper installation of software or drivers, etc...). I agree with several other customers that HP should be on the hook for this fix. I will give it another couple weeks, then back to the store for a reliable unit from another competitor (Canon, Lexmark, etc..)
Thank you in advance for escalating this issue to product engineering,
S. Hunn
There are 10 kinds of people in this world... Those who understand binary and those who do not.

HP Photosmart 7510 - Can no longer find option for checking ink cartridge levels

I have been using my HP Photosmart 7510 for about 3 years on my Windows 7 computer. In the past when I clicked on the printer icon it would bring up a window which allowed me to select what I wanted to do with the printer. Scan, check properties, shop for supplies, and check ink cartridge levels, etc. I still get a window but have lost some of the options. Unfortunately I do not remember what all my choices were previously, but the attached image shows the choices I am getting now.
There were at least two other choices that included things like scanning, checking ink levels, shopping. I have no idea what happened to make me lose these options.
This question was solved.
View Solution.

Hi,
Please try start the printer BEFORE the computer. The menu has small change now, ink levels are always on, at the top. You may want to update its software (Oct 2012) using the following package:
http://ftp.hp.com/pub/softlib/software12/COL39677/mp-108855-3/PS7510_1315.exe
Regards.
BH
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Why does the eprint service on my HP Photosmart 7510 get disabled when it is powered off?

I bought this printer in January this year and I've had issue with the ePrint service not staying enabled when the printer turned off. Because of this I'm expereincing the following issues.
1. Efax is not working correctly. I can send faxes, but I cant recieve them. Also whenever I press fax on the printer it asks me to enable ePrint.
2. I can't print from my phone and other remote location.
3. The printer sometimes shuts down on its own and never finishes the shut down process.
4. When I check efax.com I can see the faxes we've recieved, but I can't see that any faxes have been sent.
5. I can see that faxes that were sent on the printer, but I can't see that anything has been recieved.
The printer is working great as a normal printer, but I kind of what to use all the ePrint services.
Here is the details on the printer.
Product Name: HP Photosmart 7510 e-All-in-One - C311a
Product Model Number: CQ877A
Firmware Version: VEP1CN1137CR
Total Page Count: 521
Country/Region: USA
[Personal Information Removed]

I hope you are having a great and sorry to learn that you are having this issue;
Since I could not check what version of the laterst firmware, I hope you don't mind doing the following in your printer:
Updating the All-in-OneFollow these steps to enable automated Web Services updates, and to update the product firmware.
Important : The HP product must connect to a wireless network with an active Internet connection to receive updates. However, the product does not need to be connected to a computer.
On the upper left side of the HP product control panel, touch the Web Services icon ( ). The product control panel displays the Web Services screen.
Touch Settings . The product control panel displays the Settings menu.
Touch Product Updates .
Touch Check for Product Updates Now .
Wait for any updates to download and run.
If you using Win XP or later please run this tool to see if you get any errrors Click here
Is your printer on warranty? if you do not know you can use this tool; GO HERE.
Hope this helps and let me know if I can assist you any further I will do my best to provide you assistance;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

Efax not working on HP Photosmart 7510

I have an HP Photosmart 7510. I have always been able to use efax on it until recently. When I attempt to connect to efax, it asks me to log-in or register. When I try to log in, it says "Unable to log in. Touch Try Again to attempt to login again now, or touch Cancel and try again later." If I try to register with a brand new e-mail address, it says "Registration was unsuccessful. Check that you are connected to the internet, then try again." I can log into efax on their website, but not with my HP Photosmart 7510. I am able to use eprint services. I have sent something to my printer with eprint and it worked successfully. Eprint services and web services are both turned on. I have toggled on/off on both of them. My printer is connected to a wireless network. My computer and my iPhone are both able to access the internet so I don't believe its an issue with my wifi. I have turned the printer off and then turned the router off and then back on. I printed a Wireless Network Test Results Report. The report says "No problems found" and has pass on everything. I have unplugged the printer several times and then rebooted. I changed the DNS Server addresses to 8.8.8.8 and 8.8.4.4 respectively. There are only 2 apps left on my main menu. When I attempt to touch an app, it gives me an error message "Your printer is not connected to a network. Please connect to a network and try again." I turned firewalls off on my computer (Acer 5737Z with Windows 7). What can I do? I think I have tried everything. Thanks so much for your help.

Hi Welcome to the HP Support Forums. I see that you are having issues with the eFax feature of your Photosmart 7510 printer. I have included a link to a post by @PrintApper titled eFax users - please read. If you prefer to speak to someone, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.

HP Photosmart 7510 occasional​ly loses its wireless settings

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