HP Solutions for Install Errors for HP Officejet 6500

I recently purchased a new laptop with Windows 7 operating system. My printer is 2 years old. Windows 7 located and initially installed the printer. It worked fine at first, but after I changed the black ink cartridge, the printer would no longer print in black. Pages come through, sounds like they are printing, but they are blank or with some color (depending on the document). I have downloaded HP's install of this printer's software (took over 3 hours), seemed fine, but now it's back to no black print. I have tried to reinstall (again), but it gets stuck installing the wireless. HP sent Solutions for install, icon. Suggests disconnecting and shutting printer, modem, and computer down, then using printer install CD and reload. I have the CD, but it doesn't work with Windows 7. What to do?

This article should help resolve your blank pages:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01892627&cc=us&dlc=en&lc=en
Give the steps listed under your operating system a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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