HRMD_A idocs sent and processed, but Org chart doesn't reflect it sometimes

From our HR box, we send HRMD_A idocs to our FI box - We have an intermittent issue where we have a position change & the idoc gets created & sent over.
On the inbound side, the idoc gets posted successfully with Status 53. However, this EE does not appear in the org chart as it does on the HR side.
We have these IDocs set up to process immediately, so it passes to the FI port and is processed all within a few seconds.
We come across this issue once about every 3-4 weeks and I can't seem to get anywhere trying to resolve it.
any ideas?

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