HT1212 I'm trying to backup my iPhone and restore it because the screen has gone black. It won't allow me to do anything without putting in the passcode. I can't put in the passcode because the screen is black.
I'm trying to backup my iphone and restore it because the screen has gone black. It won't allow me to do anything without putting in the passcode. I can't put in the passcode because the screen is black.
Try rebooting it (hold home and power together for 15-20 seconds). If the display doesn't come back to life, you're out of luck. You're supposed to back it up before it fails. It's too late to do so after the fact.
Similar Messages
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Hi. Just tryed to sync my iphone and restore it by acsident. It wasnt my ariginaly and person who give it to me dosnt know itunes password. Wnen i put my pasword in for activate it, its tell me "cannot be used to unlock this IPhone" What should i do?
ThanksRadaMoore wrote:
Hi. Just tryed to sync my iphone and restore it by acsident.
Hogwash, as such is impossible.
Doesn't matter though, as you won't be able to use this phone, & Apple can't/won't help you. -
I am trying to home share with my sister. I have it down to where I can copy all the songs I want, but it won't allow me to import them because my iTunes doesn't show the "import" button at the bottom. So what do I do now?
I have reinstalled the drivers. I watched it install the realtec and cirrus drivers. Hovering the mouse over the speaker icon says 'speakers: HP'. They are actually 'Creative'. 'Properties' indicates 'IDT High Definition CODEC' and 'This device is working correctly'.
Driver details gives 'c:\Windows\system32\drivers\dmk.sys'.
There is still no sound, although the little level meter on the control shows a green bar rising and falling.
Obviously, it thinks it's working, but there's no connection to the speakers. They're not muted, either. I checked that too.
Any other ideas?
Thanks. -
I am trying to hard sync my i phone to my MAC before I purchase a new phone. My MAC however has a pop up that says I already have 5 computers associated with this ID. So I went into i tunes store and had a list of 4 items, I deauthorized 2, my i pod & i pad, which left 2 items on the list. However I am still getting the same pop up saying I have 5 devices. Any ideas how to correct this?
Go to one of the other computers and use the Deauthorize Computer function. If you don't have physical or network access to any of them, use the Deauthorize All command documented in the article you asked this question from, and if that's not an option, the link to contact the iTunes Store staff at the bottom of it.
(106373) -
I am in the process of trying to transfer my iTunes library from one computer to another. Some of the music/film info has been edited (by me) in my library (using get info). When put onto new computer (following apple's instructions- using an external hard drive) the info has gone back to how it was before i edited it.. Help!?
Hello,
I would recommend taking a look at the article below for more information about migrating your iTunes library.
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/ht1364
-Griff W. -
Backup contacts & messages and restore on new iphone with another computer
Dear,
My brother gifted me iphone-4 which was in his use, he has no music, videos even not much photos. But he has much contacts and messages also messages on viber.
I made backup by iTune and also copied the backup folder from mobilesync from my computer. the backup is just only about 256MB.
If i email him this backup folder or give on flash drive, Can he restore on his new iphone-4 or iphone-5 ?
please advice me in this regard that the itune backup include contacts & messages and can be restored on new mobile with another computer.
Thanks.Hey shoaibadil,
Thanks for the question, and congratulations on the iPhone gift.
It sounds like you are doing everything correct, however I suggest that you backup your iPhone, and restore his iPhone with the backup at the same time (instead of emailing). The backup file is probably too big to email to your brother. You could also use iCloud to accomplish this:
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Thanks,
Matt M. -
I am trying to backup my iPhone but the email used for my Apple ID has been deactivated so I can no longer log into my account or back up my iPhone. How do I back it up otherwise? Or how do I change my email?
You can update your AppleID info here: Manage your Apple ID
Also check this page for more details about iTunes: Apple - Support - iTunes -
While updating my iphone 4s to ios6, I had to restore it. Now every time I connect to itunes, I get the "Set Up Your iPhone" window with the set up as new iphone and restore from backup options. After the restore, I got everything except my apps and music back. Do I need to set the phone up as new again?
Hi Vidbrent,
If you are having issues updating or restoring your iPhone, you may find the following article helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Regards,
- Brenden -
i had a iphone 3gs on contract which ended so i upgraded to 4s. had the 3gs cleaned as a second phone for my partner. i then allowed the sync between the 2 so whatever was on mine would be on the other and vise versa. this meant the contacts was aswell so i deleted them not knowing they would be removed from both, i then tried a backup to icloud to restore the lost canotacts instead it seemed to clone my new 4s from my old 3gs and now the features on the 4s wont work. music and tunes have been lost along with all my messages
please help mePlug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off. -
I have recently done the update to my iphone and then tried to backup my iphone to itunes and an error meesage has occured and now my phone isn't responding to anything and is stating that it needs to be restored back to manufacturers settings, Can anyone help?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
on itunes I backup my iphone and now I can not restore the backup because I forgot the password, what should I do?
See iTunes and encrypted backups here...
http://support.apple.com/kb/HT4946 -
If I have another iphone and restore with my Mac, what happen with the FindMyIphone if I have two iPhone's with the same backup or sync with the same computer?
If you have more than one device on the same Apple ID, Find My iPhone will let you choose the one to find.
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I am on the icloud. In trying to backup my iphone I somehow reconfigured my phone and now I have my husband's data and not mine. I can't get my email and my games are gone
Restore the latest backup made of your phone.
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hi i'm trying to backup my iphone 4s and usually can but when i go into itumnes now and select device. it dissapears and does notjing? it doesn't give me the screen to select 'back up'. Please help
Hey there MissVs,
It sounds like you are clicking your device in iTunes but it is disappearing and preventing you from backing up your decive. I would recommend the troubleshooting in the following article to help troubleshoot the issue named:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
You can also backup your iPhone from the File menu:
Make sure your computer has the latest version of iTunes.
Connect your iOS device to your computer.
Choose File > Devices > Back up.
If you're using iTunes 10.7 or earlier, right-click the device from the list and choose Backup Now.
From: iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/ht1766
Thank you for using Apple Support Communities.
Take care,
Sterling -
I got a error when i trying to backup my iphone with the usb cable
i got a error when i trying to backup my iphone with the usb cable. After i update to ios7 and also update itunes to last version, i got a message like 'could not back up the iphone, because a session could not be start with the iphone'. does anyone know how to deal with it. I never meet this question before i update to ios7
Hello Lazyboy7,
Thank you for using Apple Support Communities!
It sounds like you are getting an error message from iTunes when trying to manually backup with your USB cord.
I found this article to help troubleshoot what might be going on here:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Take care,
Sterling
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