HT1222 I am trying to do software update but it just say (waiting...) and nothing happen ! I try to restart the computer and shut down the computer but it won't let me  pointing out to me that software updating is in progress.What should I do? Help please

I am a new IMac user trying to do Software Update but it just say (waiting) but nothing happen! I try to restart and shutdown the computer but it won't let me by leting me know that I can't shutdown or restart the computer while software updating is in progress.Please Help!!

OS X 10.7 Lion, 10.8 Mountain Lion & 10.9 Mavericks
Reset Password starting from Recovery HD
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until  OS X Utilities window shows up.
Move the mouse to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in   resetpassword   and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click  in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”.

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