OST file size is 32 GB

I have a user with a mailbox size on Exchange server of 4 GB and when I perform folder size check the mailbox size is 4GB. The OST file on the laptop is 32 GB.
We are currently using Exchange 2003 Server with Outlook 2010 Clients.
The user has other mailboxes listed for employees that are no longer working for our company.
Thanks....B

Hi Bluem1,
If the user is using Outlook in cached mode, the shared mailboxes will also be downloaded to the OST-file by default. To stop that, disable caching of all shared folders in teh users Outlook profile.
To disable the caching of all shared folders, follow these steps:
On the File tab, click Account Settings in the
Account Settings list.
In the Account Settings dialog box, click the E-mail
tab and then double-click your Microsoft Exchange Server account.
In the Change Account dialog box, click More Settings.
In the Microsoft Exchange dialog box, click the Advanced tab.
Click to clear the Download shared folders check box.
This will not shrink the OST-file, so I would recommend that you recreate it (just remove the OST-file and a new one will be created when Outlook is started). To manually shrink the file using the method in the above linke provided by Peddy1st will take
many many hours.
Martina Miskovic

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