HT1296 Hi i am trying to update my ipad 2 it is on version 4 and has not had an update since and i donot have the option to update on my device what is the next step i need to take?

Hi i am trying to update my ipad 2 it is on version 4 and has not had an update since and i donot have the option to update on my device what is the next step i need to take?

See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1.x
iPhone 4                                      iOS 7.0.x
iPhone 4S                                    iOS 7.0.x
iPhone 5                                      iOS 7.0.x
iPhone 5c                                     iOS 7.0.x
iPhone 5s                                     iOS 7.0.x
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1.x
iPod Touch 5                               iOS 7.0.x
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 7.0.x
iPad 3                                          iOS 7.0.x
iPad 4                                          iOS 7.0.x
iPad Mini                                      iOS 7.0.x
iPad Air                                        iOS 7.0.x
=====================================
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

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HT4623 I updated my iPhone 3g to iOS 6 and it has not had service for a while. I have always used it as an iPod but now it says I have no service and is not letting me access it. What can I do?

What can I do to use my iPhone as an iPod. It says it had no service and when I connect it to itunes it says my iPhone couldn't be restored/connected. I have looked everywhere. I do have a Sim Card

Jennyccc wrote:
What can I do to fix it
Jailbroken devices are not support by this forum, or by Apple. Apple reserves the right to refuse activation to any iOS device that is currently, or previously, been jailbroken.

I bought the pkg. of Photoshop & Premiere Elements 10 in 2012. I now want to update to Premiere Elements 13 without updating Photoshop. Can I do this? Will you please tell me the steps I need to take?

I purchased Photoshop and Premiere Elements 10 as a package in 2012. I now want to update the Premiere to the 13 edition, without updating Photoshop. Can I do this? Will you please tell me the steps I need to take?

Just buy version Premiere Elements 13.
Even if you don't get the "upgrade" price, you can probably find it for about that cost on sites like Amazon.com.
You can keep Photo Elements 13 if you'd like. The only downside is that Premiere Elements 13 and Photo Elements 10 won't share the same Organizer catalog. Otherwise, they'll get along just fine.

HT3606 I have Mac OS X version 10.5.8 and so im wondering what is the next step i need to get. i have tried to get snow leopard and other things and not having any lukck . can any one help me out pls.

I have Mac OS X version 10.5.8 and so im wondering what is the next step i need to get. i have tried to get snow leopard and other things and not having any lukck . can any one help me out pls.

If your Mac meets these requirements:
http://support.apple.com/kb/SP575
then you can order a Snow Leopard disk and install it.
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Ciao.

I was trying to do a favor for my gf, and I uninstalled bonjour. What are my next steps with the cloud and ios5

I was trying to do a favor for my gf, and I accidentily on purpose uninstalled bonjour. It has seemed to really screw up iTunes for me. What are my next steps to get this back to normal? I have downloaded and using the icloud and ios5. I have two iPhones 3gs and our iPad2. And our computer is windows xp(yes it is time for an upgrade)

Try the troubleshooting help here. http://www.apple.com/support/iphone/assistant/phone/
You may need to restore your iPhone.
If it won't restore, try here. http://support.apple.com/kb/ht1808
If nothing helps, you need to contact Verizon for information for an exchange or refund. This is a user to user forum, not Apple.
Apple's policy for a refund or exchange is within 14 days of purchase. Verizon's policy may be different.
Definitely try restoring .. hopefully you won't have to go through the hassle of an exchange.

I rented to HD movies on Apple TV, biuth at the same time. I was able to watch one, butb the second says - error while laoding this content, try later - well I tried later numerous times and continuemto get same message. what is my next step??

I rented two HD movies on Apple TV, both at the same time. I was able to watch one, but the second says - "error while loading this content, try later" - well I tried later numerous times and continue to get the same message. What is my next step??

No, the film will be available for 30 days, but once you start watching it the clock will start running and it will expire after 24/48hrs (depending on location).
You said you rented on Apple TV, which has no accessible storage. When you choose to watch it starts to cache to the small flash drive, which is then flushed when you access another movie (or any other content). Everything is streamed so it will need to load each time. If you want to store any content you need to do so via computer.
Network issues can also contribute to seeing such an error. If on wifi, try ethernet. Make sure DNS is set to auto (settings - general - network). You can also see the status of your network by getting a report (istumbler, netstumbler or similar), to look for signal strength, noise, nearby networks.
Other services use adaptive streaming so they won't be much of an issue.

My macbook battery will not charge. I have tried unplugging and doing an SMC reset but it did not seem to change. I have yet to try another magsafe charger. The charger has a dim green light while plugged into the computer. What are my next steps?

Hello Everyone,
This is my first time using the forum. My macbook battery will not charge. I have tried unplugging and doing an SMC reset but it did not seem to change. I have yet to try another magsafe charger. The charger has a dim green light while plugged into the computer. What should my next steps be, besides trying a new charger as well as being the most cost effective?
Thanks
-TB

Hi ..
The battery may need replacing.
Check the battery maximum cycle count > Mac notebooks: Determining battery cycle count
And check the adapter > Apple Portables: Troubleshooting MagSafe adapters

I submitted my information to receive a replacement 1st generation nano but somehow did not notice what steps I needed to take to return the Ipod to Apple. What needs to be done after submitting the serial number information online?

I submitted my information to receive a replacement 1st generation nano but somehow did not notice what steps I needed to take to return the Ipod to Apple. What needs to be done after submitting the serial number information online in order to obtain a replacement?

They're supposed to send you a box with shipping instructions which you then use to send them your 1st generation iPod, however, I've been waiting a month for my box and can't figure out why I have not received it

I have creative suite cloud products installed on my work computer. What are the steps I need to take to install them on my home/back up computer?

I have creative suite cloud products installed on my work computer. What are the steps I need to take to install them on my home/back up computer?

just log into your account and start downloading your apps, https://creative.adobe.com

I have a macbook with Tiger. What are the steps I need to take to upgrade to Lion and the cloud? I have the Snow leopard disk just received from Apple.

What are the steps I need to take to upgrade my Macbook with Tiger to Lion and the cloud? I have the install disk for Snow Leopard.

Hi Carol, good/sound advice by Ziatron so far.
We need more info about your Mac to see if it will even be capable,
So we know more about it...
At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...
Hardware Overview:
Model Name: iMac
Model Identifier: iMac7,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 6 GB
Bus Speed: 800 MHz
Boot ROM Version: IM71.007A.B03
SMC Version (system): 1.21f4
You'll need to buy SL/10.6 first & get it to 10.6.8, then get Lion... if you can run it.
Or if you can erase your disk...
http://store.apple.com/us/product/MD256
Snow Leopard/10.6.x Requirements...
General requirements
   * Mac computer with an Intel processor
    * 1GB of memory (I say 2GB at least)
    * 5GB of available disk space (I say 30GB at least)
    * DVD drive for installation
    * Some features require a compatible Internet service provider; fees may apply.
    * Some features require Apple’s MobileMe service; fees and terms apply.
Which apps work with Mac OS X 10.6?...
http://snowleopard.wikidot.com/
It looks like they do still have it:
http://store.apple.com/us/product/MC573Z/A?fnode=MTY1NDAzOA
If it's a core Duo & not a Core2Duo, then it'll only run in 32 bit mode.
Snow Leopard/10.6.x Requirements...
Lion/101.7 System requirements
    •    x86-64 processor (Macs with an Intel Core 2 Duo, Intel Core i3, Intel Core i5, Intel Core i7, or Xeon processor.)
    •    At least 2GB of memory, (I say 4GB)
    •    Latest version of Mac OS X Snow Leopard (10.6.8), with the Mac App Store installed
    •    At least 4GB of disk space for downloading, (I say 40GB at least)
Like Snow Leopard, Lion does not support PowerPC-based Macs (e.g., Power Macs, PowerBooks, iBooks, iMacs (G3-G5), eMacs).
Lion also does not support 32-bit Intel Core Duo or Core Solo based Macs. Rosetta is no longer available in Lion, which means Lion no longer supports PowerPC applications.
It looks like Apple will have Lion available on USB drives for $69...
http://store.apple.com/us/product/MD256

HT1414 My screen shows a USB cable pointing to the ITunes icon. What is my next step? I can't do anything from there on.

My screen shows a USB cable pointing to the ITunes icon. What is my next step? I can't do anything from there on.

Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

When I started my Mac the screen was white with the Apple logo and power motion icon running. I attempted to turn off Mac then a message stating "Debugger called: Button SCI . Also "Waiting for remote debugger connection." What is my next step?

When I started my Mac the screen was white with the Apple logo and power motion icon running. I attempted to turn off Mac then a message stating "Debugger called: <Button SCI>. Also "Waiting for remote debugger connection." What is my next step?

Hi , and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
And sorry to report that OSX is more Widows like than ever, but….
If that doesn't help Reinstall the OS.

HT5787 I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options.

I updated my ipad but when I went into dragonvale it no longer recognized me and made me create a new account. As a result I can no longer access my park. I have tried to go into the Game Center to restore my park but i do not have any options to restore my old login/ account. Any tips?

Buying a bag of coins might help...

I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

I've downloaded Lightroom 5.6 today but it won't completely load before windows pops up and says that it has encountered a problem and is shutting the application down. What is my next step....thanks?

If you use extensions like Adblock Plus or NoScript or Flashblock that can block content then make sure that such extensions aren't blocking content. 
You can see the installed Firefox extensions in "Tools > Add-ons > Extensions".
Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

HT4623 I am trying to update my iPad but it tells me I a, not connected to the Internet...although obviously I am

I am trying to update my iPad but it keeps telling me that i am not connected to the Internet...obviously I am. What am I doing wrong?

There are countless posts about this. There's a problem at Apple's end and has been so for several days.
However, I have no trouble updating using itunes on my computer and later syncing to my device.

HT1296 Hi i am trying to update my ipad 2 it is on version 4 and has not had an update since and i donot have the option to update on my device what is the next step i need to take?

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