HT1414 My screen shows a USB cable pointing to the ITunes icon. What is my next step? I can't do anything from there on.
My screen shows a USB cable pointing to the ITunes icon. What is my next step? I can't do anything from there on.
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom
Similar Messages
-
i
SCREEN IS LOCKED WITH A PICTURE OF THE USB CABLE POINTING TO THE ITUNES SYMBOL
You need to put the device in recovery mode...
iPhone and iPod touch: Unable to update or restore -
My iphone rebooted and now it shows a USB cord pointing to the Itunes symbol
My IPhone rebooted or reset itself after trying to update, now it shows the USB cord pointing to the ITunes symbol. How do I synic it? What do I do?
Connect it to iTunes and upgrade or restore it.
-
What do I do when the Ipod has a USB cord pointing toward the iTunes signal? I have tried restarting it but it says there an error #3194.
See the actions for that error here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
iPhone Error 3194 - How to Fix iTunes Error 3194?
Fix Error 3194 from iTunes during iPhone restore -
I Checked my network, it is working properly. I tried unplugging the Apple TV. It's still showing the USB.
That image means you need to do a restore. See Apple TV (2nd and 3rd generation): Restoring your Apple TV - Apple Support for more details.
You will need a USB cable with a micro-USB connector on one end. -
My iPod got slightly wet but only slightly. Could this have done it?
Turn it off. If it got wet somehow, you may try drying your ipod off. The slow method would be a sunny window sill. You could use a hair dryer on LOW, pointing it at the contacts. When it drys out, charge itand try a hard-reset. If it still doesn't function properly.... ?
-
It wasn't the 4.3.1 update but the 4.3.2 update. Itunes does not recognize the ipad. Not sure what to do to restore back to original settings.
Take the ATV to a friends house and restore via iTunes on their computer.
Take the ATV to an Apple store and restore via iTunes on a computer there. -
i need help. i tried updating the software on my ipod touch, and it looked like it was working fine, because it said "verifying update", but suddenly the screen went black and when i tried to turn it back on, it only had a picture of a usb chord pointing to the itunes icon. what do i do?
Your iPod has dropped into Recovery mode. You'll need to restore it via iTunes on your computer.
http://support.apple.com/kb/ht1808
Regards. -
Hi there,
Can someone please help. My IPhoneS stopped working right after I did the latest update which was yesterday. Now, the phone does not work at all. When turned on, the screen shows a picture of USB cable pointing to the ITunes logo. I have tried just about everything, and cannot get it working. It's like it is frozon. My ITunes does not recognize my device. Cannot dial out either. I desperately need to get it working. Can someone please help me.
Thanking you in advance for your help. :-)The update did not do anything.
AT&T cannot and will not do anything, they do not provide support for iPhones, Apple does.
The issue is not with the iPhone or iOS if you've reset network settings and tried forgetting the Wi-Fi Network, it is specific to the network.
Check the settings on the router, try disabling the security settings first... that will clarify the issue is not with the device but rather the Network. -
HT4623 why is my iphone showing a usb cord pointing at a itunes button
I downloaded IOS6 update on my Iphone and now it only shows a usb cord pointing at a itunes button, what do i do?
I have plugged it into the computer and done a restore and it gives me an error. It will not restore. What is the next step.
-
I upgraded my iphone and now all i can see on my phone is a white usb cord pointing to the itunes symbol what do i do. I have signed to itunes but nothing is happening my phone will not come on
The device is in recovery mode. See this support document for instructions. http://support.apple.com/kb/HT1808
-
I tried to update my 4s to the latest ios6. itunes came back and said there was an unexpected error. the screen on the phone is hung showing a usb cable and an arrow pointing to the itunes icon. itunes does not see the phone as being plugged into my computer. I restarted itunes, no difference. I can't seem to reset the phone. It comes up with the apple icon and then goes back to the usb plug screen. I'm totally hosed right now!!!
Error 1604:
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
From Apple Support page >
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
when ipod is switched on the screen shows a usb cable symbol and itunes symbol, and it wont let me switch it on even though it is fully charged up, why is this?
It is either an erased iPod or an iPod that has a problem. The screen is telling you to connect the iPod to your computer via the USB cable and restore via iTunes. For how to restore see:
iTunes: Backing up, updating, and restoring iOS software -
I bought an iPod touch 4g and I plugged into my Mac to put some songs from iTunes on to it but then my screen went black then flickered then turned to a USB cable pointing towards a iTunes music note what could I do to fix it.
See the More Like This Section on the right...
-
IPod screen showing only USB cable to be connect to iTunes after Update and Restore.
My 4G iPod model no is A1367 and the software version is 4.2.1, so as it’s a very old version i wanted to update the software to iOS 6.1.6, so I have taken backup, then Update my device with iOS 6.1.6 after that I tried to restore my device, it started to downloaded (847.8 mb) iOS 6.1.6 again and again and iPod screen showing only USB cable to be connect to iTunes. please tell me how should i resolve it.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
After you have Recovered your Device... Re-Sync your Content
Maybe you are looking for
-
Is there an app to allow users to enter their name on a shared iPad to track who used it?
We have a pool of iPad 2 devices running iOS 7.0.4 used in a business environment. This pool of shared iPads is distributed and shared between multiple users. I would like better accountability of each iPad as they are being taken/used by employees.
-
HELP ASAP!! SO, I bought a new Mackbook Pro and I wanted it to set it up. I tried to get iCloud to work properly but since the computer is new, I had the whole run around. Unforunately, during the process of backing it up... It cleared all of my pict
-
Approval Process doesn't work correctly
Hi, I developed custom request template for self-request provisioning for resource with child table data. Also I deployed custom Request Dataset only with child attribute field definition for this resource: <request-data-set xmlns = "http://www.oracl
-
Automate monitoring of inbound and outbound queues
Hi, I think It would be better to go for standard CCMS monitoring, if you dont have very specific requirements. Yes, we can easily sent out emails for CCMS alerts. You can either use the auto-reaction method CCMS_Send_Alert_to_ALM (Note 617547 - RZ2
-
Hi, I was trying to get the rectangle occupied by characters in a TextBlock and found this TextPointer.GetCharacterRect method only... it does not return a rect, but rather a position (the width of the rect is always zero) and TextBlock.ContentStart.