HT1349 im trying to install itunes which I already had and is not functioning on my pc which is a HP. I uninstalled the old one and the new one will not load
hello
Hey Maggieo1117,
Thanks for the question. I understand you are experiencing issues installing iTunes. The following resources may help resolve your issue:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M.
Similar Messages
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Tried to install iTunes with Win 7 Pro and I get an error 2 message that tells me to uninstall iTunes and reinstall, same error occurs. What's up?
Hello, rodneywjr.
Thank you for visiting Apple Support Communities.
Here are a couple troubleshooting articles that I would recommend going through when experiencing this issue.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/ts5376
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Cheers,
Jason H. -
A newer version of this page has been detected, The new version will be loaded
Ok, So I uploaded the files with editable reigions and all worked great then the client made some minor changes.
Then the client wanted other changes that needed to be made to the file, So I download the latest file off the server, edited it then re uploaded it.
Then very page that I uploaded that I go to edit keeps getting this message "A newer version of this page has been detected, The new version will be loaded" - It then re-loads the page, but when I hit edit again, The same message appears . . . . '
To make it work. I have had to Duplicate the page, Rename it to index2.html then delete the original index.html and make the duplicate index.html and then it works fine . . . .
Any help would be appreciated
ThanksHi Thomas,
can you please give us the link to your site where we can reproduce the problem?
Also, it would be helpful for us (for debugging purpose) if you could send us your site FTP credentials to this email address:
[email protected]
Thanks,
Diana -
Trying to install iTunes, going to wrong drive and won't insall
Trying to install iTunes on my work laptop at home. I want it installed on my hard drive. I had loaded it a couple of weeks ago, and put all the tunes and folders on a network drive at work, called the j drive. Now, it seems to default to the j drive - when I try to install now, it errors out as invalid drive j:/ or whatever. I removed iTunes and deleted all the folders off Windows, didn't help.
How can I get it loading to the c drive instead of j? It doesn't give you a destination option when running it!Well, finally stumbled on the answer, or at least I think the answer, in the installation problems tab on this site. I had to download tweakUI from Powertoys and relocate the default my music folder to the c drive from the j drive. When I reinstalled iTunes, I am able to unplug my computer from the network and still have iTunes come up and work. Which I couldn't do before.
It's also a fix for the error coming up at can't find my music folder. -
trying to install itunes and getting this message
"Service Apple Mobile device failed to start"See Troubleshooting issues with iTunes for Windows updates.
tt2 -
HT1349 im trying to install itunes on my computer but its taking a very long time
Hello
I just got my computer from geek squad at Best Buy services and they fix and repair my computer and cleaned it up
Now i"m trying to install the itunes back onto the computer and whenever i try to install it it goes through everything and when it get to certain point it freezes and stay that way so lastnight i left the computer on thinking maybe it just running slow, but it was still in the same position it was in when i left it.
What to do I dont know and im not computer literate?Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
this is really frustrating ive been googling for hours trying to find the solution! any help would be greatly appreciated. I have windows 7 and the newest gen ipod nano
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2 -
Error when trying to install itunes on Windows 7
I am trying to install ITunes on A Windows 7 and get the following error microsoft.vc80.crt,version="8.0.50727.4053",type="win32",publickeytoken="1fc8b3 b9a1e18e3b",processorarchitecture=amd64"
although the following document refers to XP rather than Vista, it's still worth a crack on a Vista box:
iTunes and QuickTime for Windows cannot be installed without Visual Basic Script (VBScript) -
i am trying to install itunes on my computer which is running windows 7, sp1, 64 bit. i get the message 'THIS INSTALLATION PACKAGE COULD NOT BE OPENED.VERIFY THAT THIS PACKAGE EXISTS, ETC'. any ideas how to fix?
thanks jakeHello tcampbell1549,
Thank you for using Apple Support Communities.
For more information, take a look at:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Have a nice day,
Mario -
HT1349 I keep trying to install itunes and it says apple app support error2
I am trying to install itunes, keeps coming uo apple app support error2
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
i have tried to install iTunes 5 but when Windows it starts to install it says there`s a problem with my Windows installer Paket and cancel the Program. I`ve searched for answears in the web and they said ischould waste my old Itunes version and try it again. But it happend the same again! Now i havent any iTunes version and iAlso can`t Load a new one!!!! Pllease help me !!!
I solved it myself, after the "note" which came back from FF/Mozilla just as I finished my message, commenting on what it was that my system had , I wnnt back to check my plug-ins etc. I downloaded the latest Java, BOTH 32bit AND 64 bit versions and latest Firefox.
Now all is working.
Thanks,
B. -
i am trying to install itunes 10.5 but I get an error message that says "click ok to try again or enter an alternate path to a folder containing the installation package iTunes.msi..." I try to point iTunes to the .msi file on my c drive but then it gives me a message says "the file location is not a valid installation packaage for the product iTuness. Try to find the installation package 'itunes.msi' in a folder from which you can install iTunes". Any help, insight, guidance would be greatly appreciated!!
"The feature you are trying to use in on a network resource that is unavailable. Enter alternate path to a folder containing the installation package itunes64.msi".
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
Trying to install iTunes 12.1 for Windows 8.1 (64-bit) and get Itunes error HRESULT: 0x800736B3
Hello,
I am Trying to install iTunes 12.1 for Windows 8.1 (64-bit) and I get an Itunes window with an error that says:
An error occurred during the installation of assembly 'Microsoft.VC80.CRT,type="win32",version'8.0.50727.6195",publicKeyToken="1fc8b3 b9a1e18e3b"processorArchitecture="amd64". Please refer to help and Support for more information.HRESULT: 0x800736B3
I already:
- Uninstalled all old Itunes versions.
- Tried a clean reboot to install the new version,
- Installed the security update’ Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update’
But I still get the same error.
Can someone help?
Thanks!For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you still have trouble you might consider installing the alternate version iTunes 12.1 for Windows (64-bit — for older video cards) where you can download a 64-bit installer for the 32-bit version of iTunes that works with older video cards. This version may also be useful for anyone who is unable to get the 64-bit version of Apple Application Support to install when using the itunes6464setup file, or has trouble with playback of certain video files despite having QuickTime installed.
tt2 -
I tried to install Itunes ver 11.1.4 on my Windows7 64 bit system and got this message: “Service ‘Apple Mobile Device’(Apple Mobile Device) failed to start. Verify that you have sufficient privilliages to start system services.”
I have administrator privillages so I dont understand what the problem is. I have loaded previous versions of Itunes before. Has anyone else had this problem?See Troubleshooting issues with iTunes for Windows updates.
tt2 -
I have been trying to install Itunes for 3 days to my computer. MY eyes burn and I want to smash this computer at this point!!!! HELP ME!!! I receive this message when I run the diagnostic on my iphone
Microsoft Windows Vista Ultimate Edition (Build 6000)
Dell Inc. Studio 1535
iTunes 10.6.1.7
QuickTime not available
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0020AEDC02A7C4B8
Current user is an administrator.
The current local date and time is 2012-04-17 17:05:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
Intel Corporation, Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {92497F93-8A79-419C-AA27-50CD2F263F77}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {6FECCC1D-04CF-4A3F-92B6-DC6E68D12BE5}
Description: Dell Wireless 1397 WLAN Mini-Card
IP Address: 192.168.0.118
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Apr 17 16:59:28 2012
Lease Expires: Wed Apr 18 16:59:28 2012
DNS Servers: 192.168.20.254
192.168.30.217
Adapter Name: {3323A300-E864-46C3-A6B6-F0B90AFF4AFE}
Description: Broadcom NetLink (TM) Gigabit Ethernet
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-04-17 17:04:26.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: Optiarc DVD+-RW AD-7640S, Rev HD14
Drive is empty.
**** Device Connectivity Tests ****
iPodService 10.6.1.7 is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Ricoh 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.This should get your itunes store connection working.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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