HT1349 YouTUBE search function in Apple TV is unresolved, Rep disconnected call

Few weeks ago, I purchased Apple TV. For last few days YouTUBE search function wasn't working. No matter what letter is printed, no results turn up.
The technician asked me to reboot the Apple TV and then try again. Then he claimed that he received an internal email stating there has been issues with YouTUBE and Apple TV interface, within the last hour. When I asked him to forward me the email he refused, stating this is an internal email.
The technician assured me this problem would get resolved in an hour or two. Then he disconnected the call. I thought he would call back, but never did.
It has been 20 hours, and the search function for YouTUBE on Apple TV still doesn't work.
How will this get resolved.

This is a widespread issue.
See https://discussions.apple.com/thread/3680202?
and https://discussions.apple.com/thread/2744725?tstart=0

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