HT1386 iphone is frozen. the screen only shows the usb plug icon, the word itunes and the itunes logo. the whole phone is frozen
iphone is frozen. the screen only shows the usb plug icon, the word itunes and the itunes logo. the whole phone is frozen
Connect it to your computer and open iTunes, it will probably prompt you to restore it.
Similar Messages
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one fine day yesterday, my i phone just hangup lost all contact detail. The screen only show a picture depicting cable connection to iTune. I have tried to restore iphone to factory setting but not working . May i know how to proceed to recover lost contacts.
I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.
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I restarted my computer, but the screen only shows a flashing folder icon with a question mark. What to do?
It means that the system boot directory can't be found.
See this support article for suggested actions
Also see this discussion. -
Why cant I erase all content and settings? When I choose this option from the menu it takes me to a screen with a USB plug and an itunes logo and freezes there.
What happens when you connect the iPod to your computer and restore via iTunes? That is how you restore to factory settings.
iTunes: Backing up, updating, and restoring iOS software -
how can i get everything back?
Error 1015 occurs when a phone is jailbroken. Jailbreaking the iPhone voids any warranty and support from Apple, including this forum.
You can receive no further help here. -
What do I do now"
The update didn't apply correctly. You need to connect to iTunes via micro USB and restore
http://support.apple.com/kb/ht4367 -
HT4623 why is my iphone showing a usb cord pointing at a itunes button
I downloaded IOS6 update on my Iphone and now it only shows a usb cord pointing at a itunes button, what do i do?
I have plugged it into the computer and done a restore and it gives me an error. It will not restore. What is the next step.
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My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.
Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
Resolve specific iTunes update and restore errors -
my iphone is detected in itunes as normal, but screen on the phone only shows apple logo??? restored and everything but no difference its weird, it restores successfully and stuff but once done the screen only shows apple logo.. note:while restoring everything goes through as normal on the phone it shows the bar loading etc.. but once complete just stays on apple logo.
It can take a few minutes to reinitialize, but if it stays on the Apple logo for as much as 10 minutes there is something seriously wrong. Try restoring again, and set up as a new phone rather than installing your backup. If this fixes it you have a corrupt backup. If this doesn't fix it the phone is broken. Or possibly jailbroken.
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while updating my ipod touch something happened and now the screen only shows the apple logo that goes on-off. i dont know what to do,please somebody help me!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I purchased some alert tones on my iphone 4s via itunes yesterday. They all worked just fine until the phone ran out of battery and I plugged it in and restarted. They have vanished from the phone and when I connect to my PC they only show up as 'on my device' under tones and with a grey dotted circle by them. How do I get them back? This is crazy! I purchased one a second time, it worked, I switched my phone off and on again and it has gone again!!!
Having the same issue on multiple alert tones on my Iphone5c. After purchase they disappear from the phone and show up on my itune under Tones grayed out with a dotted circle next to them.
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I have 100 songs on i pod touch. But when i connect it to itunes it only showed 44 songs. What is actually happening and how to fix the problem so that all music in my iphone can be seen in my itune
If they are iTunes purchased music then go to Settings>iTunes and App Store and turn off Show All.
Next
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
my iphone 4 will not charge in the plug or connect to my laptop but my ipod 4th gen does. what could the problem be because the screen to show it needs charging will not come up and it will not restart by holding the home button and lock button. thanks
Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
-Griff W -
I am using Iphone 5. SInce the last 3 weeks the phones has been acting weird. on dialling a call it get hung on disconnecting it stays on the call ending screen only. this happens for atleast 5 to 7 minutes and then it gets to normal or the other way is to turn the device off and then turn it on. the phones also running slow and therefore at times becomes very cumbersome. a few of my friends have also been having the same problems.
I have taken the phone to the service outles but the best they did was to reboot the phone it works fine for a day or two but again the same issue.
Can anyone share any info on it?I'm glad to hear that they replaced your phone. Any experience I have had with Apple customer service and/or Genius bar has been extremely positive. While I have had positive outcomes from trouble with other phones in the past, they are not as quick and friendly. I had a Motorola phone and a Samsung phone go bad several years ago and warranty work through AT&T required that I wait for a replacement unit and then mail back the original unit to keep from being charged for the device. This usually meant almost a week without a phone. Nice to walk into Apple and walk out with a replacement device. Enjoy your phone.
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Iphone 5 cant be restored, it shows unknown error -1 while trying to restore and it only display connect to Itune
Greetings ayokunlefromlos angeles,
Welcome to the Apple Support Communities!
I understand that when attempting to restore your iPhone you receive an error and your iPhone shows the Connect to iTunes screen. To begin troubleshooting, I would suggest manually placing your iPhone in recovery mode and attempting the restore. Please follow the instructions located in the attached article to complete this process.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Cheers,
Joe
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