HT1414 iPhone works okay when charging but often gets a white screen when I take it off charge

iPhone works okay when charging but often gets a white screen when I take it off charge - I have tried resetting it and getting help online but the system asks me for an email address and my iPhone isn't set up for emails yet - if I got a text to trigger the automatic diagnostic service I could retrieve it from my 'poorly' device

First, update iTunes, then connect the phone to the computer and do a restore. This will also get your iOS up to date. Your phone should operate correctly after doing this, if not, you will most likely need to have the phone serviced or replaced.

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