HT1414 ipod cannot be updated with new version with error message says ipod software could not be contacted

Cannot transfer book purchased from itunes store to ipod
Tried to update ipod sowtware but fails with error message cannot contect to ipod server

Update Server
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

Similar Messages

HT1414 I just got a replacement iPhone 5 (64MB) for one with a cracked face, and tried to restore it. Got an error message saying the iTunes could not restore the iPhone because not enough free space is available on the iPhone. Now what?

I just replaced my iPhone 5 because of a cracked face. I backed up the old phone to iTunes. When I tried to restore my data off of iTunes to the new phone, I got an error message saying that iTunes could not restore the iPhone because not enough free space is available on the new iPhone. Now what?
I have Apple Care+, but I'll be darned if I can find any way to contact anyone at Apple to talk to about this. They take your money, but make darned sure they don't have to support you unless you jump through a bunch of hoops first, like this site.

I've done a restore.. The phone was completely wiped back to factory settings.. It then tells me there isn't enough space on the phone to restore from back up? How when the phone is empty?!

I have a new computer that downloaded all of my playlist. but i cannot play all songs. i get a error that say "the song could not be used because the original file could not be found. would you like to locate it? but it does not help to resolve.

i installed itunes to my new computer and transfered all my playlist from the older computer. the software came with the new computer hp link up. the problem
comes in where i want to play a certain song on a playlist and this error pops up "the song could not be used because the original file could not be found.
would you like to locate it? which is of no help.
is there a solution to this problem?

The file path for these songs IS NOT correct per your iTunes Library file.
See: http://dougscripts.com/itunes/scripts/ss.php?sp=listmias for an Applescript to locate these files for re-adding.

TS3694 When trying to update or restore my Iphone I get an error message saying...could not be restored because firmware file is not compatible. What is this and how can it be resolved?

When trying to restore or update my Iphone 4 it errors out with message:..."could not be restored because the firmware file is not compatible." How do I resolve this?

Ask him if he has 'jailbroken' the ipod touch. Some jailbreaking firmware resets it to Ipad firmware and so it is very difficult to restore as itunes simply doesnt recognise it for what it is. It's Apple's solution to try and stop mass jailbreaking.

Everytime I try to update my iPod, it comes up with a message saying the server could not be contacted.

My ipod is the 4.3.5 version. It is driving me nuts! I have tried disabling different softwares, updating Itunes, and restarting my computer over and over. It says server cannot be contacted yet everytime I open iTunes, it pops up at least twice saying to update.

Let's try the following document with that one.
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
(If the "Automatically detect settings" checkbox is already checked, try unchecking and rechecking it and clicking OK.)

Dell 64 bit pc . Tried updating to latest version. Error message says Apple mobile device service failed to start. Verify you have sufficient privileges to start system services. What does that mean?

I have a dell 64 bit pc and had an older version of ITunes installed. When I tried to install the 12--- version, the install stopped with the message, "Apple Mobile Device Services failed to start, verify that you have sufficient privileges to start systems services". I have no clue what that means. can anyone help. ????

Hi doywks,
The Apple Mobile Device is a component of iTunes that communicates between your computer and your iPhone or iOS device. The error message you are seeing "verify that you have sufficient privileges to start system services" has to do with the Windows operating system. It's possible that you are not logged in as the administrator for your Windows PC. Or, you may have antivirus software stopping the Apple Mobile Device from running.
If you are having issues updating iTunes on your PC, follow the steps in the article below.
If you can't install or update iTunes for Windows - Apple Support
https://support.apple.com/en-us/HT201668
How to restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support
https://support.apple.com/en-us/HT203188
I hope this information helps ....
- Judy

My ipod touch is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed

My ipod touch (model A1213) is not syncing properly. I have updated the software to the latest (2.2.1) and have even resored it. Itunes says it is working and updated but will not sync and apps. Error message says that app will not sync because a newer version needed.

2.2.1 is not the latest available for any ipod touch.
Is yours the original ipod touch?
If so then:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation)

HT1386 I bought a new computer and I cannot transfer my library to this new one. The message says that I'm not allowed to sync with two computers??? How can I delete the previous from my account???

I bought a new computer and I cannot transfer my library to this new one. The message says that I'm not allowed to sync with two computers??? How can I delete the previous one from my account???

You cannot transfer from the iPhone to the computer.
You must move the contents of your old computer to the new one directly.
Use an external hard drive perhaps or restore your old computer backup to your new computer.
The iPhone is not the source of your data, that is the computer, the iPhone is only a slave device to iTunes.

HT4623 I am having 4S. It is showing the IOS 6 update, but whenever I try to update it, it shows an error message saying " It cannot be downloaded at this time". Can someone please tell me how to update it?

I am having 4S. It is showing the IOS 6 update, but whenever I try to update it, it shows an error message saying " It cannot be downloaded at this time". Can someone please tell me how to update it?

Make sure you have the Latest version of iTunes on your computer.
Connect to iTunes on the computer you usually Sync with and “ Check for Updates “...
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch

I am using iPhoto version 9.6 and I can no longer get an email sent with a photo attached. I get an error message saying the email did not go through because the server did not reply. I can send the photo with Mail. Help!

I have upgraded to Yosemite and also updated the iPhoto application to version 9.6. I am no longer able to send a photo from iPhoto via email. I get an error message saying the server is not responding. But, when using the same server in Mail, I can attach the photo and send it. My wife is using the older version of iPhoto and it works fine.
I have checked the settings for the outgoing server, etc. and the Mail settings match those in iPhoto.
Could this be due to either the Yosemite upgrade or the iPhoto upgrade?

This solution is for those of you using 2-step verification for your Apple ID and are using iCloud as the mail server that you are trying to mail photos with.
I too had this issue. The problem in my case occurred because I had setup 2-step authentication for my Apple ID. If you have done this then you will get the error message "the mail server did not recognize your email/password...". To solve the problem go to:
https://appleid.apple.com
Click "Manage Your Apple ID"
Verify your identity with the device you selected (if this step does not show up then you have not likely set up 2-step authentication and this is not your solution)
Click Password and Security in the left column
Click Generate an app-specific password
Enter iPhoto as the name of the app
Copy the password and paste this into the password box in iPhoto where you would normally enter your apple ID (in the mail account section in iPhoto preferences).
And...voila' (I hope)

HT1483 I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is wor

I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is working. Was thre a change in the internet address for NANO software updates? Do I have to reconfigure something in Itunes to point to the correct address?

What version of iTunes are you using? The latest is 10.6.3. In iTunes, choose Help -> About iTunes to check the version number. If it's lower than 10.6.3, download the latest version from here.
B-rock

I have ipod classic 5gen it will not sync with windows the error message says ipod can not sync as required file missing wht to do???

i have ipod classic 5gen it will not sync with windows the error message says ipod can not sync as required file missing wht to do???

Although you used the new USB 3.0 port, the actual connection speed is still USB2.0, as the iPod Dock connector, does not have the 10 times faster USB3.0 signal pins, the connection speed is still 480Mbits/s
I assumed that you have tried the other USB 2.0 port to no success..
Can you do the iPod Disk diagnostic as posted earlier by tt2, it wont fix your problem, but helps in troubleshooting.
Have a nice day!

Keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work! I am running windows 8 (which it has worked with ok before) - struggling :(

keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work! I am running windows 8 (which it has worked with ok before) - struggling
I recently bought some new albums and can't play them on my ipod

I just encountered the same problem on my 2 month old MBPro. I found a work around by changing USB ports. As for the actual cause or the reason why that worked, I dont know. The USB port I was using works fine with my phone or other USB devices.

When I am trying to sync my ipod touch 5.0, the error message says "ipod touch cannot be synced. An unkown error occurred (-54). Can anyone help?

When I am trying to sync my ipod touch 5.0, the error message says "ipod touch cannot be synced. An unkown error occurred (-54). Can anyone help?

Try:
error -54 with windows 8.1 and iOS 7.1.2
Unknown error -54 while syncing in itunes.

My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.

Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
Then tap Settings > General > Software Update
No data is lost due to a reset.

HT1819 Podcasts that I had subscribed to with my old computer are invisible in the Itunes store with my new computer. The error message says the podcast is not available in the US. Yet I can still download them on my old computer. How can I fix this probl

Podcasts that I had subscribed to with my old computer are invisible in the iTunes store on my new computer. The error message says the podcast is not available in the US. Yet I could still download the podcast on my old computer before I switched. How can I fix this?

Hello, ted_marx38.
Thank you for visiting Apple Support Communities.
The most common cause for this issue would be media present that is purchased with another Apple ID. When prompted to authorize the computer it may show a different Apple ID. If this is the case, the computer will need to be authorized for this Apple ID. The article below will walk you through the process of verifying if that is the case or correcting the issue if not.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Cheers,
Jason H.

HT1414 ipod cannot be updated with new version with error message says ipod software could not be contacted

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