HT1491 forget about security questions

hi,
i tried to buy ring tone for my iphone 4s and it asked me to answer a couple questions because it's the first time i want to purchase a ring tone so i have to answer those questions and i cant remember the answers for the security questions. What should i do?

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

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HT1491 If you forget your security questions what do you do?

If you forget your security questions what do you do? I can't buy songs

1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
    a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
    b. Call Apple Support in your country: Customer Service: Contacting Apple for support
        and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions

I forget my security questions

hi bita i cant make new security questions and now my
Account Reset Locked
Sorry, but we were unable to verify your account information with the answers you provided.
You have made too many attempts to answer these questions, so for security reasons, you will not be able to reset your password for the next eight hours
so plsss help me to back it and how i can make new security questions plssssssssssss all my account stop in iphone and ipad !!!!!!!!!!!!!!!!!!
> Date: Fri, 16 Nov 2012 19:54:47 -0800
> From: [email protected]
> To: [email protected]
> Subject: Re: EL : (en_US) Account Management; Follow-up: 239631996
>
> Hello Faisal,
>
> My name is Bita and I'll be your iTunes Advisor today. To my understanding you have forgotten your security questions. I can appreciate how you would like to have your security questions reset. I have looked into this for you.
>
> I'm sorry that you weren't able to reset your security question. For security reasons, you'll need to contact our Account Security team for help.
>
> You can contact the Account Security team here:
>
> https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&c ategory_id=SC0002&symptom_id=20193&locale=en_US&sc_cid=itse131977
>
> When that page loads, the "Lost or forgotten Apple ID password" option will be selected. Click "Continue".
>
> On the next screen, you will have the option to call Apple Support now or have them call you later about your account.
>
> Faisal, helping you to regain access to your account is important to me. Please let me know if there is anything else I can do for you, as I want to ensure I am providing excellent customer service. Have a great evening.
>
> Sincerely,
>
> Bita
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww
>
> Please note: I work Sunday 2:00 PM- 11:30 PM, Monday 3:30 PM - 11:30 PM, Wednesday - Friday 3:30 PM - 11:30 PM EST.
>
> Thank you for allowing me the opportunity to assist you.
>
> First Name : faisal
> Last Name : alsuliman
> Email : [email protected]
> Apple ID (Optional) : [email protected]
> Lang_Country : en_US
> Product : iTunes Store
> Support Subject : Account Management
> Sub Issue : Managing or editing iTunes Store account
> GCRM Case ID : 374381141
> See additional info below
> Please tell us more about the issue: i forget my security questions
> Choose the iTunes Store or App Store for your country: United States
> Details:
> i forget my security questions how i can back it or can u send it to me plsss
>
>

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

I've forget my security questions and the resource e mail what can Ido now?

I've forget my security questions and the resource e mail what can Ido now?

If you can't remember your rescue email address (you won't be able to view the full address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to view and/or change your rescue email address for potential future use : http://support.apple.com/kb/HT5312

I forget my security questions and I couldn't find option to send the answer to my email please help

forget my security questions and I couldn't find option to send the answer to my email please help

If you can't remember the answers to the security questions, then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
Then select 'iTunes Store', and on the next screen select 'Account Management'
Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).

Hello I am forget my security question. Please help me.

Hello I am forget my security question. Please help me.

Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures you will have to contact Apple. See http://support.apple.com/kb/HT5699

HT201363 I forget my security question and I can't reset my security question please help me as soon as u can.

Hi dear, I want to buy something in app store but i can't buy it because while i'm buy they ask me about security question, I forget the answer pls help me as soon as you can, and I want to reset my answer how can I do? And I don't know where can i click to reset?
Thanks Full,

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(90323)

HT5699 I forget my security questions and I want to rest it how I can do that?

Hi I forget my securit question and I want to rest it how I can do that??

Security questions on The Apple Site? All you need to Do is hit the Forgot my password Link and add your username or email and it sends you a link. If that is what you are posting about.

I forget my security questions answer

i forget my security questions answer and my rescue email was hacked what should i do ?

You will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

I forget my secure question

i forget my secure question . i can i purchase i pad software?

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

Hello:I forget my security questions and answers .I do not know how to correct this problem.Thx a lot.

Hello:I forget my security questions and answers.I do not know how to correct is.Can you help me to slove this problem.Thx a lot.
best!!!!!!!!!!!!!!!!!!!!!!!!

HUAI GUAN wrote:
I forget my security questions and answers
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers.

What do i do if i forget my security question passwords and my rescue email is no longer in use and i have no access to it?

what do i do if i forget my security question password and i no longer have access to my rescue email?

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Hello , please i have a problem since a week now as i forget my security question and i cannot reset also

please i have a problem since a week now as i forget my security question and i cannot reset also

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

How can i buy stuff from applestore if i forget the security question answers and i dont have access to my rescue email?

I forget my security question answers and i dont have access to my rescue email anymore

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

I cant buy game in apple store because im forget the security question could you send link to reset for me?

Dear sir
I cant buy game in apple store because im forget the security question could you send link to reset for me?
<Email Edited by Host>

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

HT1491 forget about security questions

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