HT1551 The light on the front of the base is flashing rapidly but I cannot get the system to come on. Book says it is having problems but it does not say what type of problems or how to fix it. Any suggestions?

The light on the front of my apple tv is flashing rapidly and it won't send a signal to the TV. The book says it is having trouble but does not say what it is or how to fix it. My daughter was watching it last night and I think she turned the tv off without putting it to sleep. Any suggestions?

Sorry the news here is not good. If the light just stays flashing then it is not able to succesfully startup the most basic part of the software. The only option at this point is to find a USB cable that will let you plug ATV into a computer with iTunes and do a full restore of the system firmware.

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I am trying to troubleshoot a slow iMac. EtreCheck showed that com.adobe.CS5ServiceManager.plist failed. Not sure if this is important or how to fix. Any suggestions?

I am trying to troubleshoot a slow iMac. EtreCheck showed that com.adobe.CS5ServiceManager.plist failed. Not sure if this is important or how to fix. Any suggestions?

BobHarris: Thanks. The EtreCheck output follows:
Problem description:
My iMac is very slow.
EtreCheck version: 2.2 (132)
Report generated 4/22/15 2:28 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    iMac (21.5-inch, Mid 2010) (Technical Specifications)
    iMac - model: iMac11,2
    1 3.06 GHz Intel Core i3 CPU: 2-core
    4 GB RAM
        BANK 0/DIMM0
            Empty
        BANK 1/DIMM0
            Empty
        BANK 0/DIMM1
            2 GB DDR3 1333 MHz ok
        BANK 1/DIMM1
            2 GB DDR3 1333 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: Unknown
Video Information: ℹ️
    ATI Radeon HD 4670 - VRAM: 256 MB
        iMac 1920 x 1080
System Software: ℹ️
    Mac OS X 10.7.5 (11G63) - Time since boot: 2:36:57
Disk Information: ℹ️
    ST3500418AS disk0 : (500.11 GB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 499.25 GB (372.93 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    OPTIARC DVD RW AD-5680H
USB Information: ℹ️
    hp psc 1300 series
    Apple Internal Memory Card Reader
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    LaCie LaCie Hard Drive Quadra 1 TB
        disk1s1 (disk1s1) <not mounted> : 32 KB
        Partition 1 (disk1s3) /Volumes/Partition 1 : 333.27 GB (31.07 GB free)
        Partition 2 (disk1s5) /Volumes/Partition 2 : 333.27 GB (84.70 GB free)
        Partition 3 (disk1s7) /Volumes/Partition 3 : 333.27 GB (36.70 GB free)
    Apple Computer, Inc. IR Receiver
    Apple Inc. Built-in iSight
Startup Items: ℹ️
    HP IO: Path: /Library/StartupItems/HP IO
    Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.adobe.CS5ServiceManager.plist [Click for support]
    [loaded]    com.coupons.coupond.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [not loaded]    com.adobe.SwitchBoard.plist [Click for support]
User Launch Agents: ℹ️
    [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
User Login Items: ℹ️
    iTunesHelper    Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
    Microsoft AU Daemon    Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
    HP IO Classic Proxy 2    Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/B/Runtime/HP IO Classic Proxy 2.app)
    HP IO Classic Proxy    Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
    Director Docker    Application (/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app)
Internet Plug-ins: ℹ️
    FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
    Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
    iPhotoPhotocast: Version: 7.0 - SDK 10.7
    JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    QuickTime Plugin: Version: 7.7.1
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Growl [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         3%    fontd
         2%    WindowServer
         0%    coreservicesd
         0%    mds
         0%    blued
Top Processes by Memory: ℹ️
    78 MB    mds
    41 MB    Finder
    33 MB    mdworker(3)
    29 MB    WindowServer
    29 MB    Dock
Virtual Memory Information: ℹ️
    2.60 GB    Free RAM
    1.40 GB    Used RAM
    0 B    Swap Used
Diagnostics Information: ℹ️
    Apr 22, 2015, 11:38:18 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-04-22-113818_[redac ted].crash
    Apr 21, 2015, 02:37:28 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Premiere Pro CS5_2015-04-21-143728_[redacted].crash
    Apr 22, 2015, 11:51:45 AM    Self test - passed

I have a problem with my iPhone 4s. An Apple rep looked at the phone today and determined the phone will have to be replaced. I am trying to back up my data on the phone to iTunes but I cannot get the phone to power up.

I have a problem with my iPhone 4s. An Apple rep looked at the phone tonight and determined I will need a new phone. I am now trying to back up my data to iTunes but I cannot get the phone to turn on. I have it plugged into my computer monitor but it just slowly flashes the Apple symbol. Any ideas on how I can get it to power up for the backup?

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

I have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

i have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your Mac and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once you have successfully done that you can go ahead and choose Erase and Sync when you plug your iPod in.
B-rock

HT5610 In itunes, pressing alt to display the menu bar totally worked for my windows running machine but I CANNOT get the menu bar to show in itunes on my imac. what's with that?

In itunes, pressing alt to display the menu bar totally worked for my windows running machine but I CANNOT get the menu bar to show in itunes on my imac. what's with that?

You got me experimenting ... and it was viewing the display with the green button (rather than amber) on the left that revealed the menu bar. Hovering didn't do it. Thanks for your help. First time in Apple Support.

I tried updating my iphone 4s to the ios 7 but it said error with the firmware now my phone is stuck in recovery mode and i have no idea how to fix it any suggestions??

i tried updating my iphone 4s to the ios 7 but it said error with the firmware now my phone is stuck in recovery mode and i have no idea how to fix it any suggestions??

Try Restoring it 3 times in a row and see if that works.
If not that error can indicate one of two things: Your iPhone was at one time jailbroken, had the iOS version rolled back, or ran an unauthorized beta and if none of those things are true it is a hardware error.

Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?

Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?

Nguema wrote:
Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?
If you cannot get the previous owner (who may not be the seller) to release it the phone is useless; return it to the seller.
Normally someone releasing an iPhone for resale will erase their personal data first (for obvious reasons). To do this they must release Activation Lock. So the previous owner either forgot to do this (unlikely) or the phone was stolen from them. If it was stolen then you are in possession of stolen property, which in itself is a crime, even if you didn't know it was stolen.
There are a few ways to find out who the phone is still locked to. You can try contacting them, but if the phone WAS stolen the outcome will not be a good one. So the best thing you can do now is return the phone for a refund.

On Apple TV, my pictures have loaded, but I cannot get the slideshow function to work. It has been "loading" 28 pictures for over 5 minutes. What is wrong?

On Apple TV, my pictures have loaded, but I cannot get the slideshow function to work. It has been "loading" 28 pictures for five minutes. What am I doing wrong? I have Windows 7 on my PC.

I don't have any direct experience with D-Link equipment, but I may be able to provide some general advice. See if you can use a Web browser to connect to the D-Link's configuration screen. This probably involves visiting a URL such as http://www.192.168.0.1 . If you haven't changed the sign-on parameters, a quick Google search should find them for you.
Once there, note as many configuration details as you can find. You'll need those to configure your Time Capsule.
Use the AirPort Utility to configure the Time Capsule.
One last thing: It's quite possible that the Verizon network will have locked onto the "MAC" address of your D-Link router. Something needs to be done to reset this. If there's a separate box at your house that came with the FIOS equipment that's "upstream" from the D-Link router, I'd cycle power on it to see if that does the job. Otherwise you'll probably need to call Verizon to ask them to reset things once your Time Capsule is installed in place of the D-Link router.

I have Adobe Reader X version 10.1.12, the "Done Signing" button does not appear under "I Need to Sign" How to fix?

I have Adobe Reader X version 10.1.12, the "Done Signing" button does not appear under "I Need to Sign" How to fix? Or how to tell AR that I'm done signing?

... one possibility/answer you will find there: Re: Sign option is missing from my Adobe Reader X (10.1.3)

HT4759 i downloaded the icloud to my pc it says to login with apple id and it says it is a valid apple id but not cloud but i cannot get the control panel for icloud to come up to set it up on my pc which runs windows 8

i downloaded the icloud to my pc it says to login with apple id and it says it is a valid apple id but not cloud but i cannot get the control panel for icloud to come up to set it up on my pc which runs windows 8

An update.
From iCloud Control Panel 2.1.1 for Windows
"iCloud Control Panel 2.1 and later includes support for Windows 8"
but you still need to set it up on a Mac or iOS device, "Note: To create an iCloud account you need an iPhone, iPad, or iPod touch with iOS 5 or later, or a Mac with OS X Lion v10.7.5 or later."

I have a Macpro13 version 10.6.8 and need to download Autocad 2015 which needs min version 10.8, but I cannot get the upgrade?

I have a Macpro13 version 10.6.8 and need to download Autocad 2015 which needs min version 10.8, but I cannot get the upgrade?

If your Mac meets the specs you can order it from here. You will receive a 'redem code' that should allow you to download it:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion

I lost my iphone and I use the locate iphone function to wipe to protect my information, but I cannot get the location to restore my iphone, can I request a permanent lock to prevent the thief from using it?

I lost my iphone and I use the locate iphone function to wipe to protect my information, but I cannot get the location to restore my iphone, can I request a permanent lock to prevent the thief from using it?, I call your call centre, your staff said they can do nothing, I am great disappointed as your advertisment said that we can protect our phone from lost, however, I think my phone has now been resale and reuse by others, but Apple cannot do anything with your so call "Find my iphone" function, I have brought 4 iphone and iPad for my family use, I will never use your product again and recommend to my company or friends anymore!
Philip Sin

You are not addressing Apple here at all.
Apple can do nothing. Sorry.
Like any other make of any other phone, they cannot permanently disable it.
The thief is responsible. Not Apple. You seem to be directing your anger at the wrong people.
No phone manufacturer will do this.
"I am great disappointed as your advertisment said that we can protect our phone from lost, "
It mentions "loss" NOT theft. you cannot find a mention of theft protection. Find my iphone is NOT theft protection and has never been advertised as such.

My sony vaio laptop with windows 7 ultimate OS does not detect my iphone thru itunes 11.1.0.126. Any suggestions how to fix this?

my sony vaio laptop with windows 7 ultimate OS does not detect my iphone thru itunes 11.1.0.126. Any suggestions how to fix this?

windows 8 has been out long enough to have fixed this issue you would think Its bad enough my last computer hard drive went out and i lost all on it but now i cant backup my phone so if I lose it or something happens to it Ill be in bad shape lol PLEASE fix this issue!!! Too much info to store on Icloud but could be apples way of getting people to use the icloud and buy extra storage on icloud

I have two iMac's on the same desk. Once iMac pairs with both keyboards and mice. The other pairs with the mouse, but I cannot get the keyboard to connect. How do I get a keyboard and mouse to connect to each iMac independently?

I have two iMac's on the same desk (about a foot apart). One iMac pairs with both keyboards and mice. The other pairs with the mouse only; I cannot get the keyboard to connect. How do I get a keyboard and mouse to connect to each iMac independently?

Antaeus00 wrote:
I tried sending a request for help,
But did you succeeed in sending a request for help?
Did you receive a response? How long has it been since you sent a request?
but I need someone with more authority to talk to.
There is no one with more authority than iTunes store support. We herem are only users.

I have a Touchsmart 9100 PC with a built in webcam, but i cannot get the webcam to work, help?

A light comes on the built in webcam when I for instance, activate a Skype video call, but no picture comes through. I thought this might be a problem with Skype, so i instead tried to just use the webcam like a photobooth however the camera still would not work.
What do you think the problem is? How do I uninstall and reinstall the webcam, might that help? or is this not possible with a built in device?
Thanks.

When I baught the PC I coud use it, then I put skype on it, it works on skype, but i cannot get a picture on the screen.

HT1551 The light on the front of the base is flashing rapidly but I cannot get the system to come on. Book says it is having problems but it does not say what type of problems or how to fix it. Any suggestions?

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