Fax keeps ringing on Officejet 5740

I just purchased an Officejet 5740. It is hooked up to a fax line - a line used only for faxes. When I print something (or sometimes when I don't) the fax will ring but there will be no fax. This happens over and over again. The tech said to take out the power cord for a minute...which I did. Unfortunately, while he was on the phone it did ot ring so it looked like this solved the problem. It did not. It keeps ringing every few minutes. Can you help? It seems that HP does not have an email where I can email my question/issue. Thank you. My email is[edited email by moderator].

Hi @thsenterprises
I have never heard of this type of issue. I checked for a firmware update for your model and didn't one.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
If the persists, or the power cable was already connected to a wall outlet, I suggest calling us back again. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you issuewould like; warranty check.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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